KNOWLEDGE MANAGEMENT ARCHITECTURE

Presented by: BABASAB PATIL

KNOWLEDGE MANAGEMENT ARCHITECTURE

Knowledge architecture can be regarded as a prerequisite to

knowledge sharing.
The infrastructure can be viewed as a combination of

people, content and technology.

These components are inseparable and interdependent.

KNOWLEDGE MANAGEMENT ARCHITECTURE

Effective knowledge management

architecture creates

competitive advantage by bringing appropriate knowledge

to point of the action during the moment of need.
Employee turnover is also reduced because a large part of

the knowledge and expertise acquired by the employee is captured in the knowledge base.

THE ARCHITECTURE CHARACTERISTICS

Successful knowledge management architecture must be:
Available( if knowledge exists, it is available for retrieval.
Accurate in retrieval (if available, knowledge is retrieved) Effective( knowledge retrieved is useful and correct. Accessible(knowledge is available during the time of need)

A. Knowledge Available For Retrieval

Knowledge requirement can be split into two view points:
Knowledge that exists external to the organization.
Knowledge that exists internal to the organization.

External Knowledge:
Outside knowledge sources must be evaluated and tapped
Area that falls under the preview of traditional library services. Successful knowledge management architecture must leverage

these services & their lessons learned

Cont
Internal Knowledge:
Making

the

knowledge

available

internal

to

the

organization is a difficult task.

IT is difficult because the knowledge available is not

already in the form of finished product.

Advanced technology can make a large ,positive impact in

this area.

B. Accurate In Retrieval
Accurate retrieval of documents is critical to the success of

any knowledge architecture.

The vision is to leverage traditional information retrieval techniques (egg: key word, relevancy rating) for searching while adding effective meta-data at both time of knowledge deposit & the time of retrieval to improve accuracy.

Adding Metadata to the knowledge.

Cont
There should be an impetus for the knowledge creator to

add metadata information because it would increase the

chance that his/her knowledge object is seen be someone who can use the information. To make metadata an easy process ,the knowledge base will make an initial guess at the classification by examining the

keywords & other information in the object.

C. Effective Knowledge
The knowledge available in a knowledge base must be of a

high quality for the knowledge base top be successful.

If the quality of the knowledge in the knowledge base

degrades employees will stop using it as source of knowledge .

After an object from the knowledge base is reviewed ,the

reviewer will have the opportunity to add metadata to the overall quality of the object.

D. Accessible Knowledge
The

knowledge in effective knowledge management

architecture should be available during the time of need .

Building Knowledge Corporations

Building the knowledge corporations is to have a all-

inclusive blueprint for the knowledge management

initiative, which would be complete and have a balanced focus on process transformation, technology deployment and integration and change management initiatives.

 The knowledge corporation imperative as one of building three

intelligent portals.
1. 2. 3.

Knowledge portal Market portal Collaborative portal

1. KNOWLEDGE PORTAL.
It is likely that every user in the knowledge community

should be able to personalize knowledge success and

delivery on his tailored computer monitor.
This provides capabilities to every member of the

knowledge community to access learning and research work in partnership with peers and even with customers on

matters of importance and engage in discovery of new

projects as and when required

MARKET PORTAL
The market portal is the subsequent development of the

unique customer Web Interface fashioned by early movers.

The role of knowledge management here is to ensure that

every customer interaction that provides added information about customer psychology or patterns of behavior is stored in the knowledge base and got back for the next interface to

make the customer experience more rewarding

COLLABORATIVE PORTAL
Collaborative portal can ensure that linkages are established

across the value chain and the supply mechanisms and

planning process of suppliers, subcontracts and distribution.
The purpose of the collaborative portal is to permit free

access to the productions plans, inventory schedules and logistics data.

Provide an opportunity for free information and idea to be

exchanged between different stakeholder of the enterprise.

COLLABORATIVE PORTAL
Effective use of knowledge management tools in this

collaborative process can ensure that outsourcing processes

channeled towards the stakeholders.
Full circumstances of dealing with difficult customer

demands can also be scrutinized and stored for future.

Thank you