About Us

Your Ideal Business Partner

Over

18 support centers across the globe 25 years of domain expertise

Presence in over Over

40 countries

600 man-years of experience Over 3000 hotel installations 24 x 7 support

ISO 9001 : 2008 certified Countless alliances with industry leaders

Segments We Operate In

Read case studies

Some Of Our Customers

More than 30% of our customers have been with us for

over 10 years!

Our Presence

3000 happy
hotels

40
countries

International Partners

Fiji

Egypt

Thailand

Tanzania

New Zealand

Maldives

KSA

Ghana

Bangladesh

Bahrain

Qatar

Oman

Kazakhstan

China

Indonesia

Bhutan

Holistic Solutions

Strategic Consulting

Business Outcome Services

Custom Design & Development

Total Technology Solutions

Software Products

Consulting to improve efficiency, reduce costs and enhance guest experience

Our services and solutions help to gear and influence the outcome of our customers business

Custom software design and development for specific vertical solutions in the hospitality space

360 technology offerings

Next-generation hospitality ERP and other management solutions

Strategic Consulting

Revenue Maximization
Revenue Management CRM/ Guest Communications

Profit Maximization
Operational Efficiencies Purchasing & Inventory Management

Guest Experience

Improvement

Business Outcome Services

Our Business Outcome Services practice helps to gear and influence the outcome of our customers businesses.

Solutions include

Central Reservations Office GDS/IDS Connectivity Customer Relationship Management Loyalty Management Business Analytics

Custom Design and Development

Customized software development for specific vertical solutions to empower customers

Time Share Management

Cruise Liner Management

Total Technology Solutions

360 technology offerings for happier guests and increased profits.

Happier Guests In Room Infotainment Connectivity Increased profits Energy Management Manpower Optimizing Solutions Hotel In a Box 360 partnership On Site IT Management

Software
Our comprehensive range of hospitality software includes solutions for

Hotel ERP and Property Management Solutions Club Management Systems Restaurant Management Systems Centralized Solutions Business & Service Enhancement Solutions

Software Products
Hotel ERP Restaurant Management Central Business Enhancement Solutions Guest Experience Systems

Enterprise

Chain R&B Independent R&B

CRX*

Fortune Care (QMS) Fortune iAlert (SMS Engine)

eMenu*

Professional

Finance

Express

PAX Xpress

Central R&B
Web Booking Engine CRM*

GDS*

Mobile Checkin/ Check-out*

Genie

Touch

BI* Kiosk

PAX Xotels

Mobile POS

SPA*

*Products under development

Software Strengths

Key Strengths
Single database enterprise model Reduced Total Cost of Ownership No integration issues Elimination of data validation and security issues No shutdown for Night Audit The most robust hotel audit mechanism

What Makes us Different

25 years of hospitality domain expertise One Stop Shop for hospitality technology Unmatched range of solutions Products IT infrastructure design, deployment and maintenance 24/7 global technical support Large pool of IDS trained resources available

With Our Customers, 24/7

24/7 Technical Support

Capture every customers feedback & ensure all complaints are recorded Decrease errors increase reliability Minimize downtime increase productivity Give customer visibility over complaints

CustomerSpeak
IDS delivered on the promise of a superior system, a more affordable price and most importantly, continuing support. We have now placed IDS into all of our hotels in the Pacific region.
Kevin Yaxley Executive Director Airways Group

The greatest positive of the relationship with IDS is the relationship itself! When we are in need or in trouble we just ask and the IDS team delivers! I take personal ownership when I recommend IDS for our expanding operations.
Ajay K Bakaya Executive Director Sarovar Group

Thank You!