Typesofisfinal 090811221507 Phpapp02

Chapter
INFORMATION
SYSTEMS IN THE
ENTERPRISE
2.1
2003 by Prentice Hall
Essentials of Management Information Systems

Chapter 2 Information Systems in the Enterprise
KEY SYSTEM APPLICATIONS IN THE ORGANIZATION
Major Types of Systems

Executive Support Systems (ESS) Decision Support Systems (DSS) Management Information Systems (MIS)
Transaction Processing Systems (TPS)
2.2

Chapter 2 Information Systems in the Enterprise INTEGRATING FUNCTIONS AND BUSINESS PROCESSES
Enterprise Systems
2.3
Figure 2-17

Business Processes and Information Systems
Business processes
Manner in which work is organized, coordinated, and focused to produce a valuable product or service Concrete work flows of material, information, and knowledgesets of activities
2.4

Unique ways to coordinate work, information, and knowledge Ways in which management chooses to coordinate work
2.5

Traditional View of the Systems
Figure 2-16
2.6

Transaction Processing Systems (TPS):

Basic business systems that serve the operational level A computerized system that performs and records the daily routine transactions necessary to the conduct of the business
2.7

Types of TPS Systems
Figure 2-4
2.8
System Architecture: Transaction Processing System
2.9

Chapter 2 Information Systems in the Enterprise SYSTEMS FROM A FUNCTIONAL PERSPECTIVE
Financing and Accounting Systems
Major functions of systems:

Budgeting, general ledger, billing, cost accounting
Major application systems:

General ledger, accounts receivable, accounts payable, budgeting, funds management systems
2.10

Sales and Marketing Systems

Sales management, market research, promotion, pricing, new products

Sales order info system, market research system, pricing system
2.11

Manufacturing and Production Systems

Scheduling, purchasing, shipping, receiving, engineering, operations

Materials resource planning systems, purchase order control systems, engineering systems, quality control systems
2.12

Human Resource Systems

Personnel records, benefits, compensation, labor relations, training

Payroll, employee records, benefit systems, career path systems, personnel training systems
2.13

Figure 2-11
2.14

Payroll TPS
Figure 2-3
2.15
System Example: Payroll System (TPS)
2.16

Overview of Inventory Systems
Figure 2-10
2.17
Management Information System (MIS) An MIS provides managers with information and support for effective decision making, and provides feedback on daily operations. MIS provides information to the users in the form of reports Output, or reports, are usually generated through accumulation of transaction processing data. MIS is an integrated collection of subsystems, which are typically organized along functional lines within an organization.
18 2003 by Prentice Hall
2.18

Management Information System (MIS): Management level Inputs: High volume data Processing: Simple models Outputs: Summary reports Users: Middle managers Example: Annual budgeting
2.19

Management Information System (MIS)
Structured and semi-structured decisions Report control oriented Past and present data Internal orientation
Lengthy design process
2.20

Management Information System (MIS)
Figure 2-5
2.21
System Architecture: Management Information System
2.22
MIS
Management Information System
Creates reports managers can use to make routine business decisions

2.23
Scheduled reports Key-indicator reports Exception reports Ad hoc (demand) reports Drill-down reports
Scheduled Reports
Produced periodically, or on a schedule (daily, weekly, monthly).
24
2.24
Key-Indicator Report
Summarizes the previous days critical activities and typically available at the beginning of each day.
2.25
Demand Report
Gives certain information at a managers request.
Exception Report
Automatically produced when a situation is unusual or requires management action.
26
2.26
Drill Down Reports

Provide detailed data about a situation.
27
2.27

Decision Support System (DSS): Management level Inputs: Low volume data Processing: Interactive Outputs: Decision analysis Users: Professionals, staff Example: Contract cost analysis
2.28

Decision Support System (DSS)
Figure 2-7
2.29
Four Types of Models
2.30

Decision Support System (DSS)
2.31
Figure 2-6

Executive support system (ESS)
Top level management Designed to the individual
Ties CEO to all levels

Very expensive to keep up Extensive support staff
2.32

Executive Support System (ESS): Strategic level Inputs: Aggregate data Processing: Interactive Outputs: Projections Users: Senior managers Example: 5-year operating plan
2.33

Executive Support System (ESS)
2.34
Figure 2-8

Cross-Functional Business Processes

Transcend boundary between sales, marketing, manufacturing, and research and development Group employees from different functional specialties to a complete piece of work
Example: Order Fulfillment Process

2.35

The Order Fulfillment Process
Figure 2-12
2.36

Types of Information Systems
2.37
Figure 2-1

Chapter 2 Information Systems in the Enterprise TYPES OF INFORMATION SYSTEMS
2.38
Figure 2-2

Chapter 2 Information Systems in the Enterprise INTERRELATIONSHIPS AMONG SYSTEMS
2.39
Figure 2-9
2.40
Chapter
INFORMATION
SYSTEMS IN THE
ENTERPRISE
2.41

Knowledge Work Systems (KWS): Knowledge level Inputs: Design specs Processing: Modeling Outputs: Designs, graphics Users: Technical staff Example: Engineering work station
2.42

Information systems help organizations

Achieve great efficiencies by automating parts of processes Rethink and streamline processes
2.43

SYSTEM TRAINING & DEVELOPMENT
DESCRIPTION TRACK TRAINING, SKILLS, APPRAISALS
ORGANIZATIONAL LEVEL OPERATIONAL
CAREER PATHING
DESIGN EMPLOYEE CAREER PATHS
KNOWLEDGE
COMPENSATION ANALYSIS
MONITOR WAGES, SALARIES, BENEFITS
MANAGEMENT
HUMAN RESOURCES PLANNING PLAN LONG-TERM LABOR FORCE NEEDS
STRATEGIC
2.44

Examples of Business Processes
Finance and accounting: Paying

creditors, creating financial statements, managing cash accounts
Human Resources: Hiring employees,

evaluating performance, enrolling employees in benefits plans
2.45

Examples of Business Processes
Manufacturing and production:

Assembling product, checking quality, producing bills of materials
Sales and marketing: Identifying

customers, creating customer awareness, selling
2.46

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Chapter

2003 by Prentice Hall

Essentials of Management Information Systems

KEY SYSTEM APPLICATIONS IN THE ORGANIZATION

Major Types of Systems

Transaction Processing Systems (TPS)

2003 by Prentice Hall

Essentials of Management Information Systems

2003 by Prentice Hall

Essentials of Management Information Systems

Business Processes and Information Systems

2003 by Prentice Hall

Essentials of Management Information Systems

Business Processes and Information Systems

2003 by Prentice Hall

Essentials of Management Information Systems

Traditional View of the Systems

Essentials of Management Information Systems

KEY SYSTEM APPLICATIONS IN THE ORGANIZATION

Transaction Processing Systems (TPS):

2003 by Prentice Hall

Essentials of Management Information Systems

KEY SYSTEM APPLICATIONS IN THE ORGANIZATION

Types of TPS Systems

System Architecture: Transaction Processing System

2003 by Prentice Hall

Essentials of Management Information Systems

Financing and Accounting Systems

Major functions of systems:

Major application systems:

2003 by Prentice Hall

Essentials of Management Information Systems

Sales and Marketing Systems

Major functions of systems:

Major application systems:

2003 by Prentice Hall

Essentials of Management Information Systems

Manufacturing and Production Systems

Major functions of systems:

Major application systems:

2003 by Prentice Hall

Essentials of Management Information Systems

Human Resource Systems

Major functions of systems:

Major application systems:

2003 by Prentice Hall

Essentials of Management Information Systems

Human Resource Systems

Essentials of Management Information Systems

KEY SYSTEM APPLICATIONS IN THE ORGANIZATION

System Example: Payroll System (TPS)

2003 by Prentice Hall

Essentials of Management Information Systems

Overview of Inventory Systems

Essentials of Management Information Systems

KEY SYSTEM APPLICATIONS IN THE ORGANIZATION

Essentials of Management Information Systems

KEY SYSTEM APPLICATIONS IN THE ORGANIZATION

Management Information System (MIS)

Lengthy design process

2003 by Prentice Hall

Essentials of Management Information Systems