Presented By :Amanpreet Kaur

Six Sigma
A scientific and practical method to achieve improvements in a company A disciplined quantitative approach for improvement of defined metrics Can be applied to all business processes, manufacturing, finance and services.

Scientific: Structured approach. Assuming quantitative data. Show me the money

Show me the data

Practical: Emphasis on financial result. Start with the voice of the customer.

Six Sigma companies

Companies who have successfully adopted Six Sigma strategies include:

Sigma Levels
Sigma Level A value from 1 to 6 that signifies the maximum number of defects per million: 1 Sigma = 690,000 defects/million = 31% accurate 2 Sigma = 308,537 defects/million = 69.1463% accurate 3 Sigma = 66,807 defects/million = 93.3193% accurate 4 Sigma = 6,210 defects/million = 99.3790% accurate 5 Sigma = 233 defects/million = 99.9767% accurate 6 Sigma = 3.4 defects/million = 99.999997% accurate

Six Sigma Support Structure

Champions :- Business leaders who lead the implementation of six sigma within the business. Sponsors :- Business leaders responsible for the implementation of process improvements and monitoring process performance. Master Black Belts :- Fully trained quality leaders responsible for six sigma strategy, training, mentoring and results.

Cont.
Black Belts :- Fully trained six sigma experts who lead improvements teams, work on six sigma projects and mentor Green belts.

Green Belts :- Fully trained individuals who apply six sigma skills to improvement projects. Yellow Belts (Team Members) :- Individuals who support project in their areas.

Six Sigma Methodology

Six Sigma has two key methodologies: DMAIC (Define, Measure, Analyze, Improve and Control) DMAIC is used to improve an existing business process. DMADV (Define, Measure, Analyze, Design and Verify) DMADV is used to create new product designs or process designs in such a way that it results in a more predictable, mature and defect free performance.

A CASE STUDY ON THE LEGEND OF MANAGEMENT GURU

WHAT IS NUTAN MUMBAI TIFFIN BOX SUPPLIERS ASSOCIATION?

Inception :- 1890 Type of organisation :- Charitable Trust, Registered in 1956 Education:- 85% Illiterate Total area Coverage:- 60Kms/ 70 Kms Employee Strength:- 5000 No. of Dabbas:- 2,00,000 Dabbas i.e. 4,00,000 transactions every day. Time Taken:- 3 Hrs.

Q FACTOR OF DABBAWALA
Error Rate:- 1 in 16 million transaction Six sigma Performance (99.9999) Cost Of service:- Rs. 250- 300 per Month Standard price for all (Weight; Distance; Space) Rs. 30 Crore approximately Annual Turnover. No Strike records as reach one a share holder Earnings:- 4000 To 5000 per month.

STRENGTHS
100 % achievement in Teamwork, Discipline & Honesty Time Management Customer Satisfaction Low Operational Cost Satisfaction of Team Members Just in Time Approach 0 % dependence upon Technology Investment

WEAKNESS
Highly dependent upon Mumbai Local Train Service Limited access to education Funds for the association

OPPORTUNITY
Tie up with Caterers to serve variety of Meals i.e. Diet food, Chinese/Continental Food, Food for Fasting Opportunity of expansion of service on the routes of Mumbai Metro Expanding Network in other cities Booking of Service through Internet & SMS Recently started needs to be popularized

THREATS
Threats from fast food joints & small restaurants Food Courts at Malls / Mega Structures

Catering Services offering Tiffin Services

Benefits of Six Sigma

Generates sustained success Sets performance goal for everyone Enhances value for customers Accelerates rate of improvement Promotes learning across boundaries Executes strategic change

THANK YOU