Final Oral presentation Master of IT-Management

Project Title:

Hosting Company:

Nghetinh Petroleum Company

Coach: Ho Van Nghia Team 3 Mit3H
November 22, 2010

Team description
Mr. Ho Van Nghia Team Leader
Responsibility: Responsibility: Responsibility: Ho Nghia Communicating with leaders of Auditing the system. In charge of control and the hosting company, other Responsible for monitoring and management of the overall teams & the instructors hardware support and project Finance Acctg & Risk Managment Administration activities of NTPC Quality Control Ensuring the project run development Responsible for coordinating Development System, Procurement System KMS technical team. with our hosting agency, Viet, Nghia smoothly, satisfy, possible Le Viet Le Consultants NTPC requirements from the hosting Thanh Dung & forecast potential Analyze evaluating current situation, risk, change management getting necessary information and agency The Companys Developer applications for Keep the project on track in requirements from the hosting Team Project terms of quality, time schedule, agency. Ho Nghia Know how to work out with project budget. Analyzing and setting goals Skills: Skills: Skills: the hosting agency to specify Quality of the project, Work Knowledge and experiences in Software Development, Project System and Network Designing, maintaining database, exactly the user requirements package deliveries. petroleum field manager, knowledge manager; administrator, High quality and Control Training quality of documents, and technological Prepareproject budget, Work with Designing and maintaining Control project plan; Secutity system products, monitor and value transfer process NTPC; Design system architecture databases Administrtor System project Role: Representative Team Role: Quality Control Manager Role: Project Manager

Project Director Dung Mr. Nguyen Thanh Team Member Project management

Mr. Le Viet Team Member

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The NTPC: Activities

Host Company: NGHETINH PETROLEUM COMPANY (NTPC) - NTPC is a company under Vietnam National Petroleum Corporation; - The Company's main activity is Provide fuel & Petrochemical products (Services Stations, Storage Fuel, rent warehouse, tank container) on two Province (Nghe An, Ha tinh) - NTPC has the biggest distribution network consisting of 97 retail station and a chain of 200 agents on Nghe An and Ha tinh and two ship retail on the sea. - Currently NPTC is the biggest supplier of all kinds of the best quality oil products including special ones, complying with national and international standards, effectively servicing the task of national industrialization and modernization.

97 Retail Station
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2 ships retail on t.sea

3 Storage fuel
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Slogan: Responsibility - Knowledge Civilization

Description project: Overview

AS-IS
Current Situation:
Head office: Lack of information for monitoring NTPC Operation, lack of information from Member Units Member Units: Lack of information from head office of NTPC Partner, Customer: Lack of information about NTPC when needs.
Unstandadized information Unshared information Slowly-upgraded information

Lack of standard data, lack of share data centr al (Knowledge, training, customer, partner info etc..)
Goal Centralize the hosting companys operations into a flexible/automatic center to meet service-complexity requirements with less human interactions. Build a centralized portal, sharing and manage member units, all data update faster, manage information of partner.

Scattered Data, System

NTPEP Project

TO-BE
Collective information Standard information Centralized information

Sufficient Information for monitor NTPC Operation

Integrated Data, System

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Description NTPEP project

Web application with .NET

IIS

.NET Framework 3.5,

.NET Component
SQL 2008 Share files

Operation System Windows Server 2003/XP

Network: TCP/IP
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Web Services

Description NTPEP Project

Objectives: Centralize the hosting companys operations into a flexible/automatic center to meet service-complexity requirements with less human interactions Output product: Integrated web application Activities: Analyze as-is IT status, needs/ requirements; Propose solution, budget, design and development plan; Customization based on the chosen platform Deploy the system and train users. Budget: $ 90,700 Human Resource and Support: Team 3, IT of NTPC, Experts, Consultants. Time: Phase 1: 26/11/2009 27/08/2010 Phase 2: 30/08/2010 29/04/2011
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To Be: Harware, Network, Telcos

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To Be: Security Solution (Diagrams)

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To Be: Basic Software

Client
Desktop Application (LAN users) Web pages(Web users)

Web services interfaces

Presentation

IIS Server, XML, CSS

Use SOA, Web Services for Integrating information systems for NTPC; Component-based software Development;

Application

Application server, .NET framework, APIs ODBC, ADO.NET, OLEDB

Database connection Data Source

Use RAD development method: less Processes, highly adaptive; Separate design and coding; Use W-Model for testing all phases of system development;

File server, SQL server, Mail server

OS Network

Window server, Window desktop, TCP/IP

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To Be: Application Software

WEB User

Client layer

Decktop Application

Web Application

Web Service interfate

Customer

Contacts

Reposting

Partners

Markteting

Operation
Education and Training

KMS Oil product process & trade

Transport Rent a store

Application layer

Management and Administration

Office E-Offices

Financial Procurement Accounting Assets Inventory

Employee Payroll Timesheet Employment personnel

Data Management System

Database layer Database
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To Be: IT Department Organisation

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To Be: Administration &

Developpment Methods
Development Methods Development model: W-Model Cost calculation: UCP Quality Control: TQM Maintenance of applications Maintenances are outsourced to vendors Network & OS infrastructure are maintained in house. Crash Recovery Management. Tape backup Ghost utility and True Image software

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To Be: Collaborative methods and Tools

Methods and collaboration Internal tools: External collaboration
Team working calendar: Electronic working under predefined scope of works To government level: Who Single point ofwhere; among teams Video conferences, meetings; do what, when, contact Task assignment Top-down Collaborate using emails (Microsoft Exchange),instruction, approval; instant messages (Skype), Bottom-up submission, reporting online meeting Common work plan and progress: To Citizens:
Provide services to citizens (eShare progress, problems office space using registration) Implement virtual and solutions Microsoft SharePoint Portal Server. First Get review/feedback/comment from Documents KM, starting from managing project knowledge (documents, specs, step to Processing Systems: citizens on policies, regulations Approval, review, archive electronically configurations management...) To partners: Reduce procedure, reform administration Electronic affiliation (which partner is Knowledge management system: doing what, when and where) Share knowledge, experiences, practices
Collaborative Tools: - MS Exchange, skype - Web 2.0
Email Chat Forum Video Conference Telephone GPS/SMS Audio Tele Conference Logmein

Share whole work plan of NTPC; Impact of 2.O on your solution:

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Project: Schedule

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Project: Resources & Costs

Human Resources Position/role Duration
Project team Project Manager Quality controller and project coordinator Consultants 10 man months 10 man months

Content
Services contracts Hardware Software License Network and internet Project operational cost Contingencies Total

Budget 2009 2010

9000 21000

2011
12,000

Total
42,000

7000

7,000

31,000

31,000

Design System
Web application designer Web developer(Code) Database expert Other tasks Host team Director of NTPC

10 man months 10 man months 10 man months 10 man months 10 man months

3200

3,200

1200

1500

1100

3,800

1000

1500

1200

3,700

Just 2-8 hours/month

11,200

65,200

14,300

90,700

Deputy
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Just 2-8 hours/month

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Project: Resources & Costs

I. ROI from financial standpoint
1. Revenue increase: the solution is expected to increase the Companys revenue in compared to the case where old systems are used. Reduce costs: Share IT services among agencies under NTPC to reduce costs & resources;

III. ROI from knowledge standpoint 1. 2. NTPC 's Central knowledge NTPC system Integration

2.

II. ROI from management/operational standpoint

IV. ROI from People standpoint

1.

2.

3. 4. 5.

For manager: Sufficient information for management & operation of the sector and decision-making; Develop & implement common IT language and architecture for standardization & integration; Develop customer and service-oriented IT activities. Closer to e-business by rendering online services Enterprise image is changed, increasing impressive from the customer

1.

Staff are trained: Have knowledge and Skill in data analysis & information utilization; get used to knowledge sharing culture

V. RETURN ON INVESTMENT 1. Save Time and Resources on collecting, processing and analyzing data manually ; Increase efficiency of NTPC's information and System utilization

So, ROI $35.000/year, ROI can be reach after 2 year

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Risk management
1. Risk Management Plan
Human risk Leave out Leave Rotation Salary Overtime Organizational risks Vendor perspectives, Financial perspectives, Internal business process perspectives and learning & growth perspectives Business impact Innovation and market positioning Health and safety of employees.

5. Monitoring & Control

Technical risks aggression Power failure Computer failure Telecommunication failure

Project Risk : Management Cost Scope Quality

2. Identify Risk

Work out with NTPC on risks and response plan; Report to and work out with NTPC when risks happening;

4. Prepare risks response plan

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3. Assess Risk
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Conclusions of our KM audit (1)

1
The quality of your discussion within the team

The quality of your discussion with your hosting company colleagues (NTPC)

Each member understands various aspects of KM; Share common view on KM status of NTPC

NTPCs low position on KM as compared to other agencies; Clear important role of Kn: innovation, creation, efficiency; Necessity of Kn, KM to professional and personal development; KMS is more convenient, easy efficient to use with Web 2.0; Staff themselves emphasizes KM. Leaders are aware of KM problem;

Team members share basic knowledge on KM; Share common foundations for proposing KM solution.

Staff is aware of the role of KM to professional development; NTPC people know that KM is not too difficult and unaffordable; Leaders believe because audit results from staff

Deeper discussion and stronger agreement

Acceptance to discuss in-depth on implementing KMS; Easy to get agreement and moving to further step.

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Conclusions of our KM audit (2)

3
Contributing to the project building / development fine-tuning

Emphasizing the importance of the (delicate) human resources

Needs and requirements on KM are collected and analyzed in depth; The most concerned areas of KM are shown;

Prioritized KM activities are specified

NTPEP is more focused on analyzing data and sharing information on sector level;

Staffs ranking show the usefulness of KM to key areas such as BOD, Strategy, HR, Innovation, BI; Analysis on benefit of KM shows high ROI, ROK and ROP; KM is completely with Web 2.0, Many useful Web 2.0 applications are being used by NTPC staff Leaders of NTPC can see very specific benefit from the IT and KM system; Staffs answer shows leaders the necessity, benefit and eagerness to use such proposed solution on IT & KM; The solution is highly feasible.

IT solution proposal has the KMS module;

CKO is proposed in IT org.

Changes make NTPEP and IT proposal The proposed solution is more convincing more realistic. and is highly appreciated

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Conclusions about our Project

1. A project that brings to our hosting company a new way of doing business.
2. A project that brings to our hosting company develop customer and serviceoriented IT activities. 3. Assertion Important role of IT for NTPC to achieve strategy, compete with the outsiders and make innovation; and vital role of knowledge, KM and KMS in the long term innovation of the sector; 4. The project opens many new opportunities to explore IT potential (KM, BI...)

5. Enterprise image is changed, increasing impressive from the customer.

6. The real project is being implemented as scheduled.

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Ho Van Nghia Team 3 Mit3H

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