Welcome to
Worth of Employees
An Improvement Philosophy
Understanding
Understanding
Implied Meaning
Harnessing the Godliness of Human being
Survival
You may be thinking that you are on a right track, but if you keep on sitting there some one will over run you.
A Japanese saying
Understanding
Kaizen is Journey from
Event Result Gross Enforcement
of change Cause Process Micro Inducement of change
Understanding
Kaizen is : Process improvement Observation Use of new Paradigm Short time Zero investment Human development & Empowerment Profit & Saving Plenty
Overlapping of responsibility
Understanding
Kaizen is : Process improvement Observation Use of new Paradigm Short time Zero investment Human development & Empowerment Profit & Saving Plenty
Kaizen Mind
It is a positive attitude through
Kaizen Umbrella
Kaizen
TQM JIT QC Circle Suggestion system Automation TPM 5S Quality Improvement Zero defect Small group activity
Division of Labour
Adam Smith, 1776
t n e m ve ro e p c n Im a en t in a M
Concern
ve ro p Im
Concern
Worst Companies
Top Middle Supervisor Worker
Concern
Maintain
Directionless
Improve
Kaizen
Maintenance Concern
Type of Improvement
Small Kaizen increment
Improvement
Drastic Innovation increment
Improvement
Time
Innovation + Kaizen
Continuous new standards
Improvement
Innovation
Innovation
Kaizen
Time
Act
Do
Check
Act
Do
Check
Standards are tentative Standards are tentative Through continuous effort, Through continuous effort, one standard leads to one standard leads to another another
KAIZEN
A P C D
KAIZEN
A P C D
A S C D
Maintenance
A S C D
Maintenance
Standardise Solve
and
spiritual
Koehi Goshi Founder Chairman, JPC
Kaizen Kaizen
Tail
Head
Customer Complaints Rich source for Kaizen - Facts about customer pains - Free of cost
Eliminating 3 M
" MUDA (Waste)
M 3
" MURI
MUDA
yet to deliver creates no value.
= Waste
People waiting for an item that has not been delivered, Any human activity which absorbs resources but Movement of item/people from one place from other
without any purpose
Goods/services which dont meet the need of customer Mistakes which requires re-works, rectification Processing steps which are not needed
Quality Circles
GEMBA
Lower Mgmt Middle Mgmt
Top Mgmt
QC Circle is a small group, consisting of Gemba people-First line work place people, work towards improving and maintaining the work place.
They display creativity, make self development and promote self-actualization. Enhance Customer Satisfaction, Safety, reduce fatigue, promote productivity.
Quality Circles
GEMBA
Lower Mgmt Middle Mgmt
Top Mgmt
Higher officials, must necessarily, engage themselves in a noticeable TQM activity, relevant to other employees like Kaizen, 5S.
Give Guidance and Support.. Enhance participation of everybody. Make it evident that QC is not an addendum, but primary responsibility like other jobs. We make People before we make it products. M. Matsushita, National Panasonic
GEMBA
Lower Mgmt Middle Mgmt
Top Mgmt
Quality Circles
GEMBA
Lower Mgmt Middle Mgmt
Top Mgmt
Quality Circles
GEMBA
Lower Mgmt Middle Mgmt
Top Mgmt
Quality Circles
Originated in April 1962, by Dr K. Ishikawa Adopted in India by BHEL-Ramachandrapuram in 1970s. Made famous in May 1982 by effort of Sh ND Tiwari, the then Industry Minister who made all CMDs take notice of it. In 1983, Seminar and training programme was carried out in Vigyan Bhawan for CMDs and Sr. officials..
GEMBA
Lower Mgmt Middle Mgmt
Top Mgmt
Orientation of all Executives, regardless of hierarchical position (in batches, if not possible at one go) Orientation of all potential QCC members and soliciting volunteers. Each QCC must not have more than 6-8 members. There is to be facilitator for each QCC and one overall ordinator (who has a penchant for Quality, enthusiastic). Training of QCCs along with the Facilitators, spread over 4-5 months. co-
GEMBA
Lower Mgmt Middle Mgmt
Top Mgmt
Steering Committee (DGM etc) for review once a month, to remove any road blocks and encourage. Legitimate the effort of everybody in KRA, Organisatin Chart etc. 1/2 day in a month, may be in Professional Circles about the progress of QCCs. Presentation in different foraa (Intra company, National, International).