11/14/11

SLA for the support teams and VP in Operations (FSC)

FAST SERVICES CORPORATION

235 FMW Bldg. Tierra Nueva Subdivision, Zapote Road, Alabang, Muntinlupa City Date: May 19, 2012

11/14/11

OBJECTIVES
To enhance the communication structures on the departments not under the Vice President in Operations for FSC and to align the common goals and targets among all departments.

11/14/11

Departments involved
Purchasing Finance HR OPEX IT Warehouse Core

11/14/11

The 4 Quadrants based SLA

Busines s Process People/ Growth

11/14/11

Custome r Financial

Why do we use SLA?

S L A

KP I

KP I

11/14/11

Linking SLA in PMS

Busines SLA Customer Custome s r Process People/Growth People/ Financial Financial Growth
Business Process
11/14/11 11/14/11

SLA for Purchasing

Business Process Customer

80% Masterplan Compliance Support SLA @ 95%

People/Growth

1 supplier review per month

support on new projects like CDI 90%. measured by Gantt chart.

Financial New office support layout support on the SDC Expansion 5 Million Project. 60% completion

11/14/11 11/14/11

SLA for FINANCE

Business Process Customer

80% Masterplan Compliance

People/Growth

1 supplier review per month Support SLA @ 95% average across

Financial
1% Cost savings general 1% retail improvement at the bottom, currently @ 6% 5% improvement on CDI Pasig at the bottom

New office support layout

11/14/11 11/14/11

SLA for OPEX

Business Process
80% Masterplan Compliance VP Office and Visual Communication boards

Customer

8/12 masterplan Compliance

People/Growth

Financial
100K savings through FIT 10% improvement productivity in operations through FIT Collaboration on Waste Elimination through SAP specific on Nutriasia Group.

Support on hitting SLAs. 95%

11/14/11 11/14/11

SLA for IT
Business Process
80% Masterplan Compliance Project support

Customer

Visibility Plan

People/Growth

Financial

10% savings due to IT Initiative

Auto KRA. Completion.

11/14/11 11/14/11

SLA for Warehousecore

Business Process
Workcell implementation by June 5% support in CDI, SVI, NAG and kraft. Masterplan Compliance @ 80%

Customer

Weekly calendar for all people of warehouse core

People/Growth

Financial Zero uncollected due to matrix issue Closure and updated Matrix requirement across

8/12 Support

11/14/11 11/14/11

ftp://filez2.flcprivate.dns/fit-opex1/

11/14/11

11/14/11

11/14/11

11/14/11