Zahid Khan Director Bangladesh Office

About ParkwayHealth

Parent company first listed on the Singapore Stock Exchange (SGX, 1974) 12 international hospitals in the region (India, China, Malaysia) 3 flagship hospitals in Singapore: ParkwayEast Hospital, Gleneagles Hospital and Mount Elizabeth Hospital Approximately 9,000 employees Largest private healthcare provider in the region

Our Milestones
Only private healthcare group in Asia to have all its hospitals in the country accredited by Joint Commission International (JCI) 1st private medical centre in Asia to successfully operate on the 100th living donor liver transplant patient 1st in Southeast Asia to install and use the Positron Emission Tomography Computed Tomography (PET-CT) scanner 1st in Asia (outside Japan) to install the Aquilion ONE 320-slice CT Scanner 1st private medical provider in Southeast Asia to acquire the Da Vinci Robotic Surgical System 1st in Southeast Asia to use the state-of-the-art robotic surgiscope for neurosurgery, ear, nose & throat (ENT) and spinal surgeries

Our Unique Selling Proposition (USP)

Physician
Outcome Indicators

Process
+
Competitive Pricing

Medical Travel

+
Attractive PEST Factors

Our Clinical Outcomes

CLINICAL INDICATOR TARGET CLINICAL OUTCOME

CABG CABG Mortality Rate MIS Laparoscopic Surgery (Cystectomy, Myomectomy, Hysterectomy) Unexpected Return to OR Conversion Rate to Open Surgery MIS Laparoscopic Cholecystectomy Conversion Rate to Open Surgery In Vitro Fertilization (Mount Elizabeth) Live Baby Birth Rate Clinical Pregnancy Rate Stroke Care Avg. Time to have CT Scan following admission Barthel Indices for Stroke Patients Total Knee Replacement No. of Patients that are able to Ambulate 4th Post Operative Day Total Hip Replacement Surgical Site Infection Rate Acute Lymphoblastic Leukaemia (ALL) Initial Response to Remission Induction Therapy Source: Reflections (A ParkwayHealth Quality Division Publication) More than 95% 100% Less than 1.00% 0.00% More than 90% 93.80% 120 min
(Barthel Score On Arrival)

3.00%

2.10%

Less than 1.00% Less than 1.00%

0.00% 0.98%

Less than 1.00%

0.60%

35.00% 41.80%

40.00% 48.00%

57.2 min
(Barthel Score At Discharge)

41.2

54.7

Our Processes
Benchmarking Against The Best (Process): In ParkwayHealth, as a leading healthcare organisation, quality of care is of utmost importance. Our hospitals and medical centres are benchmarked against world-class facilities globally to improve our systems for safer practices and better outcomes in patient care In 2006, ParkwayHealth's hospitals became Singapores first private healthcare provider to attain the prestigious Joint Commission International (JCI) accreditation Technology also has the potential to transform and bring healthcare to the next level. ParkwayHealth has invested heavily in state-of-the-art-medical-equipment such as the Da Vinci Surgical System and the Aquilion One 320-slice CT Scanner

Joint Commission International (JCI)

All ParkwayHealths three hospitals in Singapore are accredited by JCI.

Accredited in Year 2006

Accredited in Year 2006

Accredited in Year 2007

JCI is the international accreditation arm of the Joint Commission on Accreditation of Healthcare Organizations based in the United States. The accreditation affirms that the processes and procedures we have put in place are of international quality standards. It represents a worldwide consensus on quality patient care and reflects state-of-the-art healthcare practices and healthcare delivery trends.

Our Competitive Pricing

While procedure prices in Singapore are about 20-40% higher than some of our neighbouring countries, it is as much as 60% cheaper than the UK and US ParkwayHealths physician outcomes are as good as or even better than international standards Patients receive value based, ethical, quality and safe care in our hospitals

Singapore PEST Factors

Political: Singapore has one of the worlds best governance with no social unrest. Its geographical location is sheltered from the impact of most natural disasters. Economic: Total GDP in 2006 = S$216,994 million Government operating expenditure on healthcare = S$5,682 million Year 2008, Singapore remains the worlds 2nd most competitive economy with the score of 99.33 out of 100, proving that we have excelled based on 330 criteria assessed in 4 broad factors. (Economic performance, Government efficiency, Business efficiency, & Infrastructure) *Source : World Competitiveness Yearbook, IMD

Singapore PEST Factors

Social: Number of visitors in 2008 = 10.749 million Multi-racial and multilingual setting puts overseas visitors at ease Singapore has an excellent pool of platinum standard of medical expertise. Technological: Singapores healthcare system has been ranked among the top six in the world [source: WHO World Health Report 2000]. Home to a growing number of leading biomedical companies, Singapore is actively advancing the application of biomedical research in healthcare. Singapore promotes an environment that sets and enforces standards to safeguard public health and ensure efficiency, yet allowing for innovation in medical technologies.

Uniquely Singapore
Land Land area 707 square kilometers, with 1 main island and 63 surrounding islets. Located at tip of Malayan Peninsula in Southeast Asia, 1 degree north of the Equator. Climate Mostly hot 30C during the day with cooler temperatures at night. The wettest months are between November and January, however short but heavy rainfall occurs throughout the year, so remember to take an umbrella.

Uniquely Singapore
Currency The official currency in Singapore is the Singapore dollar. You can easily change into Singapore Dollars at the Singapore Changi Airport, when you touch down. Alternatively, you can go to the banks or money changers around the island, there are literally hundreds of them around, so it should be quite easy to find one. All major credit cards are accepted. History Former British Crown Colony founded by Sir Stamford Raffles in 1819. Gained local autonomy in 1959 and independence within Malaya in 1963. Separated from Malaysia and gained full independence in 1965.

Uniquely Singapore
People Total population 4.5 million: close to a million expatriates Population is made up: 77% Chinese 14% Malays 8% Indians 3.6 million residents 1% other nationalities 95.7% literacy rate In 2007, 400,000 people visited Singapore for medical procedures, with almost 2/3 visiting ParkwayHealth facilities

ParkwayHealths Network of Hospitals

East Shore Hospital

123-bed private general acute care hospital Built a loyal niche among residents in Eastern Singapore and the region for their personalised care approach, convenient location and user-friendly services Accredited with Joint Commission International (JCI)

Gleneagles Hospital

380-bed private tertiary acute care hospital Accredited with Joint Commission International (JCI) National Excellent Service Award Asian Hospital Management Award 2004 Best Customer Service Asian Hospital Management Award 2003 Internal Customer Service

Mount Elizabeth Hospital

505- bed private tertiary acute care hospital

Performs the largest number of cardiac surgeries and neurosurgeries in the private sector in the region Accredited with Joint Commission International (JCI) 1st hospital in SE Asia to use the state-of-the-art Robotic SurgiScope for neurosurgery, ENT and spinal surgeries

ParkwayHealths New Hospital

Hospital of the Future will be completed in 2012

ParkwayHealths Regional Hospitals

INDIA Apollo Gleneagles, Kolkata No. of beds
405

CHINA

No. of beds

Gleneagles Intl Medical & Surgical Centre, Shanghai 4 Luwan Inpatient and Specialty Centre, Shanghai 10

MALAYSIA
Gleneagles Intan Hospital, KL 9 Pantai Hospitals Pantai Hospital KL Pantai Hospital Cheras Pantai Hospital Klang

No. of beds
227 330

Gleneagles Medical Centre, Penang

SINGAPORE
Mount Elizabeth Hospital Gleneagles Hospital

No. of beds
505 380 123

330 139 81 180 250 180 114 68 110

East Shore Hospital ParkwayHealth Novena Hospital (launching in 2011)

Pantai Hospital Penang Pantai Hospital Ayer Keroh, Malacca Pantai Hospital Ampang, KL Pantai Hospital Ipoh Pantai Hospital, Batu Pahat Pantai Hospital Sungai Petani

Total Number of Hospitals : 16 Total Number of Beds : 3,456

BRUNEI

No. of beds
20

Gleneagles JPMC (Cardiac Centre)

ParkwayHealths Clinical Services

Our Multi-Disciplinary Specialties

Anaesthesiology Cardiology Cardiothoracic Surgery Dermatology Diagnostic Radiology Emergency Medicine Endocrinology Gastroenterology General Surgery Geriatric Medicine Haematology Hand Surgery Infectious Diseases Internal Medicine Medical Oncology Neurology Neurosurgery Nuclear Medicine Obstetrics & Gynaecology Occupational Medicine Ophthalmology Orthopaedic Surgery Otorhinolaryngology Paediatric Medicine Paediatric Surgery Pathology Plastic Surgery Psychiatry Public Health Medicine Rehabilitation Medicine Renal Medicine Respiratory Medicine Rheumatology Therapeutic Radiology Urology Dental Specialties Endodontics Oral & Maxillofacial Surgery Orthodontics Paediatric Dentistry Periodontology Prosthodontics

ParkwayHealths Patients Mix

Our Patients Mix

Foreign Patients Local Patients - 30% - 70% (N= 240,000) (N= 560,000)

ParkwayHealth market share is 60% (estimated) of total medical travellers to Singapore in 2007

Foreign Patients Source :

Afghanistan Algeria Australia Austria Azerbaijan Bangladesh Belgium Bermuda Bahrain Bhutan Brazil Brit. Virgin Is. Brunei Bulgaria Cambodia Canada China Coconut Islands Columbia Croatia Cyprus Denmark East Timor Egypt Ethiopia Finland France Germany Guinea Hong Kong India Indonesia Iran Iraq Ireland Japan Kazakhstan Kenya Kuwait Laos Libya Malaysia Maldives Mauritania Mongolia Myanmar New Zealand North Korea Nigeria Oman Pakistan Philippines Portugal Qatar Russian Fed. Saudi Arabia South Korea Spain Sri Lanka UAE Ukraine United Kingdom USA Uzbekistan Vietnam Zimbabwe

ParkwayHealth Patient Assistance Centre (PPAC)

Hotels Booking (Corporate Rates) Service Apartments Booking Airport Taxi and Meeting Services Limousine, Ambulance Daily Visit to Patients Interpreter, Food and Personal Needs Videoconferencing Banking Services Assistance One-stop service Emergency Care Non-Emergency Care Inquiry, Information, Feedback Specialist Appointment Evacuation & Repatriation Extending Visa/Flight Airport Transfer Arrangements

24-Hour Helpline:

(65) 6735 5000

24-Hour Helpline: 0173 6000 000

| Email: dhaka@parkway-dmrc.com | Website: www.ppac.sg
Our ParkwayHealth Patient Assistance Centre (PPAC) provides a seamless one-stop 24-hour service to our patients, connecting them to a comprehensive choice of medical services and doctors across ParkwayHealth's hospitals.

Singapore
More Than Just A World-Class Healthcare Destination

Singapore More Than Just A Healthcare Destination

The Merlion Statue 8.6m high and weighing 40 tons, is one of Singapores national icon

Singapore More Than Just A Healthcare Destination

Vanda Miss Joaquim - Singapores National Flower

Singapore More Than Just A Healthcare Destination

Singapores Central Business District

Singapore More Than Just A Healthcare Destination

Esplanade Theatres on the Bay - Singapores most exciting performance arts venue to date

Singapore More Than Just A Healthcare Destination

Sentosa Singapores Premier Island Resort Getaway

Singapore More Than Just A Healthcare Destination

Jurong Bird Park Southeast Asias largest bird park and home to over 8,000 birds of 600 species from all over the world.

Singapore More Than Just A Healthcare Destination

A taste of the must-try local delights...

Singapore More Than Just A Healthcare Destination

Shopping @ Orchard Road one of the greatest pleasures in Singapore

Singapore More Than Just A Healthcare Destination

Singapore Changi Airport Terminal 3 Features a unique roof architecture which allows soft natural light into the building while keeping the tropical heat out.