Welcome To Our presentation

GENERAL BANKING ACTIVITIES

& INFORMATION TECHNOLOGY MANAGEMENT OF SOUTHEAST BANK LIMITED

What will be covered from this presentation

Introduction. Historical Background of Southeast Bank Limited. Management Hierarchy of Southeast Bank Limited (SEBL) Products and Services of SEBL. Activities of SEBL. Objectives of our study. Overview of IT. Findings & Recommendation. Conclusion.

Introduction
Banking sector of our country is playing an important role in our economic situation. There are a large number of banks operating in our country successfully. As a result every bank has banking software to operate their task easily and efficiently. It also helps them to give effective and quick service to the customers. Thats why we took this opportunity to know about the business process of Southeast Bank. Our target was to find out What the users want from this service . What the output actually they get from their application packages.

Historical Background of Southeast Bank Limited.

A Bank with Vision is the slogan of Southeast Bank Limited. Southeast Bank Limited is a scheduled Commercial Bank established under the Bank Companies Act, 1991, which obtained license from Bangladesh Bank on March 12, 1995 and incorporated as a public limited company. It started its first commercial banking operation from May 25, 1995. There are fifteen sponsors involved in creating SEBL

Management Hierarchy of Southeast Bank Limited (SEBL)

Products and Services of SEBL.

Bank is a service organization mainly. It sales the financial services to the consumers in terms of product. Provides a wide range of products and services to the people. Provides online banking and ATM services. Banking Services: conventional banking. Islamic banking. Loan & deposits. Foreign Remittances.

Activities of SEBL
General Banking & Deposit Management: 1. Account opening and KYC procedures. 2. Issuance of DD/TT/PO/FDR. 3. Interbank Transaction, OBC/IBC. 4. Account and clearing section. Credit Department: 1. Credit Proposals Processing Procedures. 2. Documentation and Loan Disbursement Procedures. 3. Overview on all returns. * Western Union Money Transfer.

Objectives of our study

To present an overview of Southeast Bank Limited. To analyze the different types of banking activities in the branch level. To present the networking system and IT management of bank. To develop understanding of management Information System application in banking sector To provide some recommendations to improve service quality.

Overview of IT
Southeast Bank Ltd. provide service by using BankUltimus Core Banking System . The software is developed by Leads Corporation Limited, Bangladesh. LEADS Corporation Limited is a leading technology services company delivering Information Technology solutions. The bank has got BEST IT Use Award- 2010 for its overall Information technology management and policy.

Overview of IT (cont.)
List of Software Environment: Bank Ultimus and iBank ultimus ( for internet banking). Oracle 10g for Database. Windows XP professional operating system. Sun Solaris operating system. Microsoft IIS for Application Crystal Report 11 for reporting tool.

Findings & Recommendation.

Southeast Bank Ltd. is a well performed & well established company however the bank is facing severe competition from some of the nearby branches from well-established banks like Bank Asia, DBBL, Prime Bank, EBL, UCB etc.

We will recommended following issue to attract different clients and corporate organizations . Customer defined Service standards. Faster Delivery of ATM cards.

Findings & Recommendation (cont)

New ATM booths Should Be Introduced. Advertising & Promotion. Employee Trainings. Focus on Relationship Strategies

Conclusion
Doing our research provides us with the opportunity to gain hands on work experience that was not possible achieve in the classroom. We had a great exposure while working in a banking environment. Our research helps us to develop essential skills and build the confidence by performing essential tasks in the organization.

Questions?