The true sign of intelligence is not knowledge but imagination

Truly great people in any field are not just adaptors they are shapers

problema ba?

Good news: We live in the Henyo Age

HENYO
Intelligent Pinoy High IQ

HENYO
Intelligent Organizations and Self Regulating Social Organisms

Problem Solving in the Age of the Henyo

HENYO MODEL
FAST TRACK LEARNING FAST TRACK SOLUTIONS

RAMOS-TENEDERO

CROWD ACCELERATED INNOVATION

Fast tracking learning curve with concepts, experience, information, repetition and concentration

Why didnt the filipino invent facebook, or the automobile or the computer

Less Exposure to Concepts, Language, Culture and Knowledge

Information Restriction during the years of colonization

Less Exposure to Concepts meant lesser exposure to Innovation

The WORLD is Changing

Peered Networks and Open Knowledge Era

Now, more than ever we now have access to concepts and learning, all of them for FREE

Why do You think do we have millennials right now? What ushered them in?

Mix of new concepts, knowledge, technology made learning easier and faster

This is not accidental

This is destined

Henyo Profiles: Iliac Diaz Efren Penaflorida Kidlat Tahimik Jaberwockez Ap de Ap

Problem Solving in the Age of the Henyo

THE HENYO MODEL

FAST TRACK LEARNING FAST TRACK SOLUTIONS

RAMOS-TENEDERO MODEL

CROWD ACCELERATED INNOVATION

RAMOS-TENEDERO MODEL
Awareness of Acceleration

Improve

FAST TRACK LEARNING

FAST TRACK SOLUTIONS

Tools to Accelerate Learning

MILSA

CROWD ACCELERATED INNOVATION

Share

FAST Track Application

Step Self Optimization is the awareness that things can be accelerated

st 1

2nd Step Self Optimization is learning the right tools to accelerate the learning

rd 3

Step Self Optimization is to apply these tools ASAP (NLP factor)

Self Optimization is to share the solution

th 4

5th Step Self Optimization is to improve on the solution

th 6

Step Self Optimization

Revolution

REMEMBER
fast track the learning curve = fast track solutions

The WORLD is Changing

Information Age Assets do not follow industrial age scarcity principles

They grow in Value especially when shared

Enough to start a revolution

Problem Scenarios

How do You Solve the Traffic Dilemma? How do You solve corruption? How do you solve poverty?

How do you increase productivity? How do you increase GDP?

Different Talents come into play Different Specializations Step in

Different and Open Networks share the solution

Henyo does not marginalize Henyo does not discriminate

http://www.youtube.com/watch?v=6rPFvLUWkzs

Henyo thrives on the leave no one behind policy

Henyo operates in the bayanihan model of tulong tulong instead of kanya kanya

THEN

NOW

Everyone goes into the direction of a shared vision

There is genius in the diversity There is genius in the sharing

Who knows maybe this man has the solution to the EDSA traffic.

RAMOS-TENEDERO MODEL
Awareness of Acceleration

Improve

FAST TRACK LEARNING

FAST TRACK SOLUTIONS

Tools to Accelerate Learning

MILSA

CROWD ACCELERATED INNOVATION

Share

FAST Track Application

MULTIPLE INTELLIGENCES
Linguistic Logical-math thinking in words; use of language and words in many different forms to express complex meanings logical approach to problems; understanding of number and abstract patterns. Frequent us eof reason in recognizing and solving problems

Musical
Visual-spatial

awareness of rhythmic patterns, pitch and timbre

ability to create mental images, awareness of the relationship between objects in space.

Bodily-kinesthetic adeptness in the use of objects and activities involving motor skills.

Interpersonal
Intrapersonal Naturalist

understanding of and interaction with others

sensitivity to ones feelings and moods; knowledge of own strengths and weaknesses. sensitivity to the natural world; ability to see connection and patterns within the plant and animal kingdoms.

LEARNING STYLES PROFILE

Environmental Preferences: Some learn with sounds; others study with dim light; some like to learn in cool environment; others prefer informal setting. intrinsic vs. extrinsic motivation; one at a time vs. multiple starters; conformist vs. non-conformist; structured or nonstructured learning. alone or group learning; with or without an authority; routine or variety ways of learning visual, auditory, tactile or kinesthetic learning; with or without intake; low or high mobility; morning, afternoon or night learner analytic, global, impulsive, reflective

Emotional Preferences:

Sociological Preferences:

Physiological Preferences:

Psychological Preferences:

Case Study Lets put it into practice

Top Contact Center Problems

Inconsistent Deliveries: AHT, Accuracy, CSAT, Quality, CPT Attrition Learning Curve Absenteeism Commitment Burnout

Call Center X has problems with AHT (Average Handling Time) and Low CSAT ratings

Call Center X has problems with AHT (Average Handling Time) and CSAT Problems
AHT Problem: Inability to resolve issues within an accepted time frame during the call. May stem from problems in comprehension, listening skills, articulation, product knowledge or unavailable information

1st Step Self Optimization is the awareness that things can be accelerated
BERTS MULTIPLE INTELLIGENCES PROFILE STRENGTHS (YELLOW) Linguistic Logical-math thinking in words; use of language and words in many different forms to express complex meanings logical approach to problems; understanding of number and abstract patterns. Frequent us of reason in recognizing and solving problems

Musical Visual-spatial Bodily-kinesthetic Interpersonal Intrapersonal

awareness of rhythmic patterns, pitch and timbre ability to create mental images, awareness of the relationship between objects in space. adeptness in the use of objects and activities involving motor skills. understanding of and interaction with others sensitivity to ones feelings and moods; knowledge of own strengths and weaknesses.

Naturalist

sensitivity to the natural world; ability to see connection and patterns within the plant and animal kingdoms.

BERT STRUGGLES WITH AHT,CSAT DUE TO HIS LISTENING SKILLS

2nd Step Self Optimization is learning the right tools to accelerate the learning
BERTS MULTIPLE INTELLIGENCES PROFILE STRENGTHS (YELLOW) Visual-spatial Interpersonal ability to create mental images, awareness of the relationship between objects in space. understanding of and interaction with others

Bert capitalizes on his MI strengths to accelerate his learning

3rd Step Self Optimization is to apply these tools ASAP (NLP factor)

Being a Spatial Person---Bert sharpens his listening skills by watching, linking and drawing images associated with the words, phrases and sentences thrown to him Being Good in Interpersonal relationships he hangs around with the expats to get free tips and pointers on how to understand their language

3rd Step Self Optimization is to apply these tools ASAP (NLP factor)
TURBO SOLVING: Below is BERTS Learning Styles Profile (in red)
and how he uses it to his advantage to fast track the undertaking by 50%

LEARNING STYLES PROFILE

Environmental Preferences: Some learn with sounds; others study with dim light; some like to learn in cool environment; others prefer informal setting. intrinsic vs. extrinsic motivation; one at a time vs. multiple starters; conformist vs. nonconformist; structured or non-structured learning. alone or group learning; with or without an authority; routine or variety ways of learning visual, auditory, tactile or kinesthetic learning; with or without intake; low or high mobility; morning, afternoon or night learner analytic, global, impulsive, reflective

Emotional Preferences:

Sociological Preferences: Physiological Preferences:

Psychological Preferences:

4th Self Optimization is to share the solution

Having improved, Bert posts the solution for everyone to see and give feedback on Hi Everyone, I used to struggle with my AHT, CSAT scores before but I capitalized on my strengths such as associating images with the language and hanging out with the expats often. Now Ive lowered my AHT and increased my CSATS significantly

5th Step Self Optimization is to improve on the solution

Hi Everyone, I used to struggle with my AHT,CSAT scores before but I capitalized on my strengths such as associating images with the language and hanging out with the expats often. Now Ive lowered my AHT and increased CSATS significantly

Hey Bert my MI profile leans on linguistics , I can certainly provide you some tips and pointers on how to listen to correct grammar

Hey Bert my MI profile leans on musical, I can help you decode some sounds and phrases so that you can hear and listen to them with much efficiency

6th Step Self Optimization Revolution

Solution is further improved, replicated and shared for everyone to model after and use as best practice

There is genius in the diversity There is genius in the sharing

EXERCISE: Your turn, whats your problem?

Barriers to the HENYO MODEL:

Vested Interest Greed Corruption Discrimination

SMES ARE WITHIN

HENYO promotes FIRST AMONG EQUALS

HENYO IS SOCIALIZED

Learning Contribution Helping/Supporting

HENYO MAKES THIS WORLD A BETTER PLACE

FASTER