The GSM Mobile Telecom industries in midwestern region. 1. Nepal Telecom 2. Ncell Nepal 3. Nepal satellite
Research Hypotheses
H1: .There is no association between service quality
disposal of the researcher have contributed to limit the scope of the study. The present study is limited in Mid-western region. In this region three major GSM mobile phone are Nepal telecom Ncell and Nepal Satellite Companies are providing their services but Nepal satellite company coverage only mountain and hilly of mid-western Nepal. Considering the time and other factors as constrains study was limited and first time research in Nepal. There is no available literature on customer satisfaction of the telecoms industry in Nepal. This study is based on the prevailing customers satisfaction. But the customers satisfaction may change according to time, fashion and technology development etc.
Research Methodology
Research Design: - Cross sectional research design: one-shot study - Mix research method: Qualitative and quantitative - Analytical and descriptive research methodology
Sampling Design: - Stratified sampling: 3 strata- Banke, Dang and Jumla - Simple random sampling to choose respondents
Research Methodology
Data collection strategy: Primary & Secondary data Sources of primary data: - Questionnaire - Personal interview - Document review/check-list
Sources of secondary data: - Review of literature
questionnaire They will be coded for data entry Data will be entered in excel sheets Raw data and recorded data will be verified Excel data will be exported to SPSS Relevant statistics will be performed to handle data error The result will be analyzed.
Thank you