The Deloitte Business Process & Application Solutions team helps: Growing clients with unique, changing and / or mission critical business process and application management requirements deliver maximum competitive advantage by: Providing the highest quality outsourcing services; Leveraging the broad geographical coverage of Deloitte that ensures a deep understanding of local regulatory requirements; and Building on the roots of the firm by leveraging our deep knowledge of specific business processes - specifically in Finance, HR and IT. Our solution allows us to partner with clients who wish to drive increased shareholder value from a decision to outsource specific processes and / or IT applications whilst equally wanting to retain maximum flexibility without the need to lock their business requirements in place for the foreseeable future. We focus on quality, flexibility and the need for a unique and / or mission critical solution above all else.
REGIONAL
GLOBAL
Embryonic
Growth
Expansion
Mature
Core Skills
Processing expertise
Core Skills
Domain knowledge / industry expertise
Unique
BPAS services growing clients, regional operations of Multi-National Clients and companies that require flexibility.
LOCAL
Commodity
REGIONAL
GLOBAL
Global Outsourcers
Core Skills
Processing expertise
Unique
3
Business Advisors
The BPAS scope of services is focused on areas in which Deloitte has strategic legitimacy
AMO
Management and delivery of functional/technical support and application maintenance for: SAP Oracle Siebel Middleware Custom software Supporting IT Services: ASP Portal solutions Document Mgt Custom software development
Our Global Outsourcing Methodology 2.0 supports the structuring of the deal, the transition and delivery
Mobilize Validate Structure Transition Operate
Project Scope, Issue and Integration Management
Project Mgt
Project Tracking and Reporting Risk and Quality Management Project Infrastructure Management Transition Strategy and Planning
Solution
Application Implementation Opportunities Shared Services Implementation Opportunities IT Transformation Implementation Opportunities AMO/ITO Implementation Opportunities
Application Scope Assessment Shared Services Scope Assessment IT Transformation Scope Assessment Current Business/IT Strategy Assessment Current Business/Application State Assessment Technology Infrastructure Assessment
Application Vision Shared Services Vision IT Transformation Vision Solution Review Application Support Solutions and Operating Procedures Help Desk Solutions and Operating Procedures Infrastructure Solutions & Operating Procedures
Application Construction and Implementation Shared Services Construction and Implementation IT Transformation Construction and Implementation Stabilization Data Transition Equipment and Application Installation Integration Test Enhanced Services Applications Management Help Desk OperationsLevel 1 Technology and 2 Infrastructure Hosting Client Education Delivery Support
Change Leadership Change Readiness Assessment Communications Plan and Execution Change Readiness Assessment Stakeholders Enrolled New Workplace and Job Skills Redesigned Organization Structure Transition Training Design Frontline Change Leadership New Workplace and Job Skills Implementation Organization Infrastructure Implementation Transition Training Development and Delivery
On-Site
Client Site
Onsite-Coordinators and direct delivery teams. Direct project service Close proximity to client team Conduct solution design, on-site testing, project-management, customer-specification tasks and knowledge transfer Deloitte Support & Processing Centres (Pan Europe)
Offsite/Nearshore Facility
Same time-zone, culture, language. Dedicated and accountable client service teams provide single point of contact. Leverage of scale to reduce cost but not quality 24x7x365 support Direct coordination of off-shore work tasks. Planning, design, configuration, development and testing activities for SAP, Oracle, Siebel, Middleware and Custom software Relocation support for key resources during critical phases of project. Deloitte Offshore Application Support Centres Highly skilled global resource pool in multiple locations supported by a common delivery infrastructure. Strict governance ensuring low cost and peace of mind
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India
Team 1
7
South Africa
Team 2
# 1 in customer satisfaction
We have been ranked first among all outsourcing providers in a recent InformationWeek Research Survey of 333 business-technology professionals.
Research method Nearly 40 percent of the evaluators work in companies with more than $1 billion in annual revenue. To be included in the study, a vendor had to have received a minimum of 25 evaluations
We are willing to share in the risks and rewards of those efforts and we can structure our deals so that our interests and those of our clients are strategically aligned
We leverage the full strength of our global consulting and outsourcing practice to provide our clients with the end-to-end solutions they increasingly demand. We exceed expectations through our deep industry expertise across:
Consumer Business Financial Services Manufacturing Energy & Resources Aviation & Travel Technology, Media & Telecoms Life Sciences & Healthcare Public Sector
10
Global Contact