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Business Process & Application Solutions

Audit. Tax. Consulting. Financial Advisory

2005 Deloitte | All rights reserved

The BPAS value proposition

The Deloitte Business Process & Application Solutions team helps: Growing clients with unique, changing and / or mission critical business process and application management requirements deliver maximum competitive advantage by: Providing the highest quality outsourcing services; Leveraging the broad geographical coverage of Deloitte that ensures a deep understanding of local regulatory requirements; and Building on the roots of the firm by leveraging our deep knowledge of specific business processes - specifically in Finance, HR and IT. Our solution allows us to partner with clients who wish to drive increased shareholder value from a decision to outsource specific processes and / or IT applications whilst equally wanting to retain maximum flexibility without the need to lock their business requirements in place for the foreseeable future. We focus on quality, flexibility and the need for a unique and / or mission critical solution above all else.

2005 Deloitte | All rights reserved

Outsourcing drivers through the lifecycle


LOCAL
Commodity

REGIONAL

GLOBAL

Embryonic

Growth

Expansion

Mature

Low cost per transaction & High volume

Core Skills
Processing expertise

High cost per transaction & Low volume

Core Skills
Domain knowledge / industry expertise

Unique

2005 Deloitte | All rights reserved

BPAS services growing clients, regional operations of Multi-National Clients and companies that require flexibility.
LOCAL
Commodity

REGIONAL

GLOBAL

Low cost per transaction & High volume

Typical pathway to growth

Global Outsourcers
Core Skills
Processing expertise

BPAS Service Focus


High cost per transaction & Low volume

Core Skills Typical pathway to growth


Domain knowledge / industry expertise

Unique
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Business Advisors

2005 Deloitte | All rights reserved

The BPAS scope of services is focused on areas in which Deloitte has strategic legitimacy

BPO (Finance & Accounting)


Management Accounting & Reporting Cost Accounting Statutory Accounting Tax compliance Outsourcing of financial business processes: General Ledger Accounts Payable Accounts Receivable Billing Fixed Assets Procurement Budgeting & Controllership Project & Program Mgt Interim Management Financial Research/Analysis Bookkeeping

BPO (Human Resources)


Interim Management & Staffing Executive Payroll Administration Learning Outsourcing Recruiting & Placements Stock Option Administration HR Statutory Compliance Outsourcing of payroll processes: Payroll Processing Fringe Benefits Withholding taxes Social Security Support HR functions

AMO
Management and delivery of functional/technical support and application maintenance for: SAP Oracle Siebel Middleware Custom software Supporting IT Services: ASP Portal solutions Document Mgt Custom software development

2005 Deloitte | All rights reserved

Our Global Outsourcing Methodology 2.0 supports the structuring of the deal, the transition and delivery
Mobilize Validate Structure Transition Operate
Project Scope, Issue and Integration Management

Project Mgt

Project Tracking and Reporting Risk and Quality Management Project Infrastructure Management Transition Strategy and Planning

Solution

Application Implementation Opportunities Shared Services Implementation Opportunities IT Transformation Implementation Opportunities AMO/ITO Implementation Opportunities

Application Scope Assessment Shared Services Scope Assessment IT Transformation Scope Assessment Current Business/IT Strategy Assessment Current Business/Application State Assessment Technology Infrastructure Assessment

Application Vision Shared Services Vision IT Transformation Vision Solution Review Application Support Solutions and Operating Procedures Help Desk Solutions and Operating Procedures Infrastructure Solutions & Operating Procedures

Application Construction and Implementation Shared Services Construction and Implementation IT Transformation Construction and Implementation Stabilization Data Transition Equipment and Application Installation Integration Test Enhanced Services Applications Management Help Desk OperationsLevel 1 Technology and 2 Infrastructure Hosting Client Education Delivery Support

Client Education Delivery Assessment

Client Education Delivery Solutions & Operating Procedures

Value Contract People

Discovery Business Case Letter of Intent

Refined Business Case Terms Sheet

Detailed Business Case Outsourcing Contract

Operating Plan Contract Validation

Value Management Contract Maintenance Human Resource Management

Change Leadership Change Readiness Assessment Communications Plan and Execution Change Readiness Assessment Stakeholders Enrolled New Workplace and Job Skills Redesigned Organization Structure Transition Training Design Frontline Change Leadership New Workplace and Job Skills Implementation Organization Infrastructure Implementation Transition Training Development and Delivery

Organization Infrastructure Assessment Transition Training Assessment

2005 Deloitte | All rights reserved

Deloitte BPAS followthesun services

2005 Deloitte | All rights reserved

Our integrated Onsite/Nearshore/Offshore Delivery Model facilitates requirements of all operations


Deloitte Onsite Team

On-Site

Client Site

Onsite-Coordinators and direct delivery teams. Direct project service Close proximity to client team Conduct solution design, on-site testing, project-management, customer-specification tasks and knowledge transfer Deloitte Support & Processing Centres (Pan Europe)

Off-Site / Near-shore Offshore

Offsite/Nearshore Facility

Same time-zone, culture, language. Dedicated and accountable client service teams provide single point of contact. Leverage of scale to reduce cost but not quality 24x7x365 support Direct coordination of off-shore work tasks. Planning, design, configuration, development and testing activities for SAP, Oracle, Siebel, Middleware and Custom software Relocation support for key resources during critical phases of project. Deloitte Offshore Application Support Centres Highly skilled global resource pool in multiple locations supported by a common delivery infrastructure. Strict governance ensuring low cost and peace of mind
2005 Deloitte | All rights reserved

India
Team 1
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South Africa
Team 2

Deloitte BPAS qualifications


To date in excess of 300 clients worldwide have selected us as their trustworthy outsourcing provider, for example:

Functional Outsourcing: Shared Services Centre


Global Outsourcing: Local Unit for Start-up and Development

Functional Outsourcing Functional Outsourcing


Service Centre for Enterprises and other Organizations Global Transformational Outsourcing: Start-up, Development and Transaction
8 2005 Deloitte | All rights reserved

How Deloitte BPAS is rated:

# 1 in customer satisfaction
We have been ranked first among all outsourcing providers in a recent InformationWeek Research Survey of 333 business-technology professionals.

Research method Nearly 40 percent of the evaluators work in companies with more than $1 billion in annual revenue. To be included in the study, a vendor had to have received a minimum of 25 evaluations

2005 Deloitte | All rights reserved

The Deloitte BPAS difference


Outsourcing is about relationships long term, mutually beneficial relationships between us and our clients
We partner with our clients to effect dramatic change through large, complex multi-year transformational programs We are completely independent in terms of our advice and the way that you execute on your strategy

We are willing to share in the risks and rewards of those efforts and we can structure our deals so that our interests and those of our clients are strategically aligned
We leverage the full strength of our global consulting and outsourcing practice to provide our clients with the end-to-end solutions they increasingly demand. We exceed expectations through our deep industry expertise across:
Consumer Business Financial Services Manufacturing Energy & Resources Aviation & Travel Technology, Media & Telecoms Life Sciences & Healthcare Public Sector

10

2005 Deloitte | All rights reserved

Global Contact

Eric la Maitre Global Executive Director


Mobile: +31 646 070 205 eMail: elamaitre@deloitte.com

2003 Deloitte & Touche LLP

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