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Business Managers Don’t View Innovation as Strategic

Customer Relationship IT Gap 2007

Eye Tracking Research CheckIt

The Value of Managed WOM

Pwc Hde Uk-lifestyle Sep06

Customers Likely to Blab

Lowdown Customer Loyalty Progs

Sales or Promotion Impact of Emotion

Running Head-emtion and Trust

Managing Emtion Workplace Attitude Performance

Leading From Within-ego n Emtion Mangt Business

CNET SMG Youth Study Whitepaper_Final

006 Consumer Browser Hijack

Privacy Facebook Gross Acquisti

You Dont Know Me

Facebook ICA 2006

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Improv to Improve