- DokumenTelcos Flouting Rules on Letting Users Know About 3G Service Qualitydiunggah olehSyeda Rownak Afza
- DokumenArticle 1diunggah olehSyeda Rownak Afza
- DokumenServqual Questionnaire Impdiunggah olehSyeda Rownak Afza
- DokumenAn empirical assessment of comparative approaches to service quality measurementdiunggah olehSyeda Rownak Afza
- DokumenA triadic network approach to service qualitydiunggah olehSyeda Rownak Afza
- DokumenService Quality Indexdiunggah olehSyeda Rownak Afza