Hasil uji normalitas

Tests of Normality
Kolmogorov-Smirnova
Statistic

df

Shapiro-Wilk

Sig.

Statistic

df

Sig.

tangible (bukti fisik)

.216

182

.000

.815

182

.000

emphaty (perhatian)

.146

182

.000

.911

182

.000

reliability (handal)

.137

182

.000

.923

182

.000

responsiveness (tanggap)

.193

182

.000

.879

182

.000

assurance (jaminan)

.145

182

.000

.922

182

.000

kepuasan pasien

.156

182

.000

.929

182

.000

a. Lilliefors Significance Correction

Bivariat

Correlations
tangibl emphaty reliability assuranc responsivenes kepuasa
e
Spearman' tangible

Correlation

s rho

Coefficient

e recode

s recode

n recode

.363**

.233**

.405**

.477**

.469**

.000

.002

.000

.000

.000

182

182

182

182

182

182

.363**

1.000

.348**

.361**

.295**

.378**

Sig. (2-tailed)

.000

.000

.000

.000

.000

182

182

182

182

182

182

.233**

.348**

1.000

.252**

.168*

.287**

Sig. (2-tailed)

.002

.000

.001

.024

.000

182

182

182

182

182

182

.405**

.361**

.252**

1.000

.345**

.342**

Sig. (2-tailed)

.000

.000

.001

.000

.000

182

182

182

182

182

182

.477**

.295**

.168*

.345**

1.000

.376**

Sig. (2-tailed)

.000

.000

.024

.000

.000

182

182

182

182

182

182

.469**

.378**

.287**

.342**

.376**

1.000

Sig. (2-tailed)

.000

.000

.000

.000

.000

182

182

182

182

182

182

N
emphaty

Correlation

recode

Coefficient

reliability

Correlation

recode

Coefficient

assurance

Correlation

recode

Coefficient

responsiveness Correlation
Coefficient

kepuasan

Correlation

recode

Coefficient

**. Correlation is significant at the 0.01 level

(2-tailed).
*. Correlation is significant at the 0.05 level
(2-tailed).

recode

1.000

Sig. (2-tailed)

recode

recode