LAMPIRAN 2

Hasil Uji Validitas dan Reliabilitas

1. Kualitas Pelayanan

Case Processing Summary

N %
Cases Valid 30 42.9
Excludeda 40 57.1
Total 70 100.0
a. Listwise deletion based on all
variables in the procedure.

Item-Total Statistics

Scale Corrected Cronbach's

Scale Mean if Variance if Item-Total Alpha if Item
Item Deleted Item Deleted Correlation Deleted
pelayanan1 29.5000 19.017 .629 .889
pelayanan2 29.6000 20.179 .417 .901
pelayanan3 29.7333 17.926 .802 .878
pelayanan4 29.7333 19.582 .615 .890
pelayanan5 29.6667 18.023 .854 .876
pelayanan6 29.7000 18.976 .566 .893
pelayanan7 29.6333 18.861 .717 .884
pelayanan8 29.5667 18.461 .660 .887
pelayanan9 29.7000 17.734 .735 .882
pelayanan10 29.8667 20.671 .422 .899
pelayanan11 29.6333 20.516 .519 .895

Reliability Statistics

Cronbach's
Alpha N of Items
.898 11
2. Loyalitas Konsumen

Case Processing Summary

N %
Cases Valid 30 42.9
Excludeda 40 57.1
Total 70 100.0
a. Listwise deletion based on all
variables in the procedure.

Item-Total Statistics

Scale Corrected Cronbach's

Scale Mean if Variance if Item-Total Alpha if Item
Item Deleted Item Deleted Correlation Deleted
loyalitas1 8.4000 2.386 .469 .676
loyalitas2 8.5000 1.914 .467 .562
loyalitas3 8.7000 1.528 .555 .488
loyalitas4 8.9000 1.748 .456 .568

Reliability Statistics

Cronbach's
Alpha N of Items
.652 4