DAFTAR ISI

HALAMAN JUDUL ....................................................................................I

HALAMAN PENGESAHAN .....................................................................II

KATA PENGATAR .....................................................................................III

DAFTAR ISI ................................................................................................V

DAFTAR GAMBAR..................................................................................VIII

DAFTAR TABEL .........................................................................................IX

DAFTAR LAMPIRAN ................................................................................X

BAB I PENDAHULUAN

1.1..................................................................................................................Lat
ar Belakang Kegiatan..............................................................................1
1.2..................................................................................................................Ru
ang Lingkup Kegiatan.............................................................................2
1.3..................................................................................................................Wa
ktu Pelaksanaan.......................................................................................3
1.4..................................................................................................................Tuj
uan dan Kegunaa Kegitan Praktek Kerja Lapangan................................4
1.4.1. Tujuan Kegitan Praktek Kerja Lapangan......................................4
1.4.2. Kegunan Kegiatan Praktek Kerja Lapangan.................................4

BAB II GAMBARAN UMUM

2.1..................................................................................................................Ga
mbaran Perusahaan..................................................................................6
2.2..................................................................................................................Lo
kasi PT Telkom........................................................................................8
2.3..................................................................................................................Jo
b Description PT Telkom Unit Personal Service.....................................8
2.3.1. Job Performance Indicator............................................................8
2.3.2. Job Authorities...............................................................................8
2.3.3. Job Requirement............................................................................9
2.4.................................................................................................................. M
acam-macam Produk PT Telekomunikasi Indonesia..............................12
2.4.1. IndiHome.......................................................................................12
2.4.2. Internet..........................................................................................13
2.5..................................................................................................................Str
uktur Organisasi PT Telkom Divisi IV Jateng & DIY ............................17
2.6..................................................................................................................Tu
gas dan Tanggung Jawab.........................................................................19

BAB III HASIL PRAKTEK KERJA LAPANGAN

3.1..................................................................................................................Ri
ngkasan Praktek Kerja Lapangan............................................................26
3.1.1. Proses Induksi...............................................................................26
3.1.2. Tugas Selama Praktik Kerja Lapangan.........................................28
3.1.3. Departemen/Bagian yang Terlibat pada PKL................................29
3.2..................................................................................................................Ha
sil Pelaksanaan Praktek Kerja Lapangan................................................30
3.2.1. Identifikasi Soft Skill....................................................................30
3.2.2. Identifikasi Hard Skill...................................................................30
3.2.3. Keterampilan Baru........................................................................31
3.3..................................................................................................................Ide
ntifikasi Kendala Selama PKL................................................................32
3.3.1. Kendala Pelaksanaan Tugas..........................................................32
3.3.3. Cara Mengatasi Kendala...............................................................32

BAB IV PENUTUP

4.1 Kesimpulan..............................................................................................33
4.2 Saran........................................................................................................34
4.2.1. Saran untuk PT Telekomunikasi Indonesia...................................34
4.2.2. Saran untuk Politeknik Negeri Semarang.....................................34