DAFTAR ISI
Cover ...................................................................................................................... i
Sambutan Kalemdiklat Polri ................................................................................... iii
Keputusan Kalemdiklat Polri .................................................................................. v
Lembar Identitas .................................................................................................... vii
Daftar Isi ................................................................................................................. viii
Pendahuluan........................................................................................................... 1
Standar Kompetensi .............................................................................................. 2
REVOLUSI MENTAL 1
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4............................................................................................
VAK (Visual Auditori Kinestetik) Mata adalah Jendela 11
Hati
..............................................................................................
Rangkuman ............................................................................................................
12
Latihan ...................................................................................................................
12
REVOLUSI MENTAL 2
5............................................................................................
Cara mempersiapkan diri sebelum melakukan kegiatan 26
(pre conditioning skill)
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6............................................................................................ 27
Keterampilan mengamati (Observing Skill)
..............................................................................................
7............................................................................................ 31
Keterampilan menjelaskan (Describing Skill)
..............................................................................................
8............................................................................................ 33
Keterampilan mendengarkan (Listening Skill)
..............................................................................................
9............................................................................................ 35
Keterampilan bertanya (Questioning Skill)
..............................................................................................
10.......................................................................................... 38
Keterampilan Meringkas (Summarizing Skill)
..............................................................................................
11..........................................................................................
Keterampilan memberikan dan menerima umpan balik 39
(feed back skill)
..............................................................................................
12..........................................................................................
Cara menganalisa tugas dan kegaitan/Task And Activity 46
Analisys (TAA)
..............................................................................................
13..........................................................................................
cara mengelola konflik dalam perbedaan persepsi (conflict 55
in perception)
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14.......................................................................................... 57
Teknik kepemimpinan (Leadership)
..............................................................................................
Rangkuman ............................................................................................................
61
REVOLUSI MENTAL 3
Latihan ...................................................................................................................
63
REVOLUSI MENTAL 4