DAFTAR ISI

KATA PENGANTAR.. ............................................................................................i

DAFTAR ISI.............................................................................................................ii

BAB I PENDAHULUAN

1.1 Latar Belakang. ........................................................................................1

1.2 Tujuan Penulisan ......................................................................................2

1.3 Rumusan Masalah ....................................................................................2

BAB II PEMBAHASAN

2.1 Sejarah Balanced Scorecard (BSC). ..............................................................3

2.2 Definisi BSC ..................................................................................................4

2.3 Konsep BSC ...................................................................................................6

2.4 Keunggulan dan Kriteria BSC .......................................................................9

2.4.1 ................................................................................................................9

2.4.2 ...............................................................................................................10

2.5 Perspektif dalam BSC ....................................................................................10

BAB III PENUTUP

3.1 Kesimpulan. ...................................................................................................16

3.2 Saran ..............................................................................................................16

DAFTAR PUSTAKA ...............................................................................................17

ii