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DAFTAR ISI

Halaman

KATA PENGANTAR .............................................................................................. i

DAFTAR ISI .......................................................................................................... iii

DAFTAR LAMPIRAN ........................................................................................... vi

BAB I. PENDAHULUAN ....................................................................................... 1

1.1 Latar Belakang ............................................................................................... 1

1.2 Tujuan ............................................................................................................ 3

BAB II. TINJAUAN UMUM APOTEK ................................................................. 4

2.1 Pengertian Apotek.......................................................................................... 4

2.2 Persyaratan Apotek ........................................................................................ 4

2.3 Tugas dan Fungsi Apotek .............................................................................. 7

2.4 Pengelolaan Apotek ....................................................................................... 7

2.5 Pengelolaan Narkotika dan Psikotropika ....................................................... 9

2.5.1 Pengelolaan Narkotika............................................................................. 9

2.5.2 Pengelolaan Psikotropika ...................................................................... 13

2.6. Peran dan Fungsi Apoteker di Apotek ........................................................ 16

2.6.1 Peran Apoteker di Apotek ..................................................................... 16

2.6.2 Fungsi Apoteker di Apotek ................................................................... 17

2.7. Susunan Organisasi Apotek ........................................................................ 19

2.7.1 Apoteker Pengelola Apotek (APA) ....................................................... 19

2.7.2 Apoteker Pendamping (Aping).............................................................. 20

2.7.3 Tenaga Teknis Kefarmasian (TTK)....................................................... 20

2.8 Registrasi, izin Praktik dan Izin Tenaga Kefarmasian ................................. 20

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2.8.1 Apoteker ................................................................................................ 20

2.8.2 Tenaga Teknis Kefarmasian .................................................................. 21

2.9 Tata Cara Pendirian Apotek ......................................................................... 23

2.10 Pencabutan Surat Izin Apotek.................................................................... 25

BAB III. TINJAUAN KHUSUS APOTEK ........................................................... 27

3.1 Sejarah PT. Kimia Farma Apotek ................................................................ 27

3.2. Lokasi dan Bangunan.................................................................................. 29

3.2.1 Tata Ruang............................................................................................. 29

3.3.1 Apoteker Pengelola Apotek (APA) ...................................................... 30

3.3.2 Bagian Pengadaan Barang atau Pembelian ........................................... 31

3.3.3 Bagian Pelayanan/Peracikan ................................................................. 32

3.3.4 Administrasi .......................................................................................... 33

3.4 Tugas dan Tanggung Jawab Apoteker ......................................................... 33

3.5 Pengelolaan Apotek ..................................................................................... 33

3.6 Pembukuan dan Pengelolaan Keuangan ...................................................... 50

BAB IV. TUGAS KHUSUS (KEPUASAN PELANGGAN)................................ 51

4.1 Latar Belakang ............................................................................................. 51

4.2 Rumusan Masalah ........................................................................................ 52

4.3 Tujuan Penelitian ......................................................................................... 53

4.4 Kepuasan Pelanggan .................................................................................... 53

4.5 Dimensi Kualitas Pelayanan ........................................................................ 55

4.6 Angket atau Kuisioner ................................................................................. 58

4.7 Metode Rumus Slovin ................................................................................. 58

4.8 Skala Likert .................................................................................................. 59

4.9 Skala Pengukuran ........................................................................................ 62

4.9.1 Importance Performance Analysis ........................................................ 64

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4.10 Jenis dan Rancangan Penelitian ................................................................. 65

4.11 Hasil dan Pembahasan ............................................................................... 67

4.12 Kesimpulan ................................................................................................ 76

4.13 Saran .......................................................................................................... 77

BAB V. PEMBAHASAN ......................................................................................79

BAB VI. KESIMPULAN DAN SARAN ..............................................................85

6.1 Kesimpulan .................................................................................................. 85

6.2 Saran ............................................................................................................ 85

DAFTAR PUSTAKA ............................................................................................86

LAMPIRAN ...........................................................................................................87
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DAFTAR LAMPIRAN

Halaman

1: Denah Apotek Kimia Farma 10 .........................................................................87

2: Struktur Organisasi Apotek Kimia Farma 10 Bandung .....................................88

3: Bon Permintaan Barang Apotek.........................................................................89

4: Alur Penerimaan Barang ....................................................................................90

5: Kartu Stok ..........................................................................................................91

6: Contoh Copy Resep dan Kuitansi ......................................................................92

7: Contoh Etiket .....................................................................................................93

8: Surat Pesanan Narkotika ....................................................................................94

9: Surat Pesanan Psikotropika ................................................................................95

10: Laporan Penggunaan Narkotika dan Psikotropika ...........................................96

11: Laporan Ikhtisar Penjualan Harian...................................................................97

12: Bukti Setoran Kas ............................................................................................98


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