DAFTAR ISI

HALAMAN JUDUL............................................................................................. i
KATA PENGANTAR ..........................................................................................ii
DAFTAR ISI...................................................................................................... iii

BAB I. PENDAHULUAN
A. Latar Belakang ........................................................................................... 1
B. Ruang Lingkup ........................................................................................... 6
C. Tujuan ...... ................................................................................................. 6
D. Landasan Hukum dan Acuan ...................................................................... 6
E. Istilah dan Definisi ...................................................................................... 7

BAB II. SISTEM MANAJEMEN MUTU DAN SISTEM PENYELENGGARAAN

PELAYANAN
A. Persyaratan Umum....................... ............................................................. 8
B. Pengendalian Dokumen............................................................................. 8
C. Penataan Dokumen.......................................................................................10
D. Pengendalian Rekaman ...............................................................................11

BAB III. TANGGUNG JAWAB MANAJEMEN

A. Komitmen Manajemen..................................................................................12
B. Fokus pada Sasaran .................................................................................. 12
C. Kebijakan Mutu .............................................................................................12
D. Perencanaan Sistem Manajemen Mutu dan Pencapaian Sasaran ..............12
E. Tanggung jawab, Wewenang dan Komunikasi ............................................13
F. Wakil Manajemen Mutu/penanggung jawab Manajemen Mutu ....................13
G. Komunikasi Internal ......................................................................................14

BAB IV.TINJAUAN MANAJEMEN

A. Umum ....................... ........................................................................ ......15
B. Masukan tinjauan manajemen ....................................................................15
C. Luaran Tinjauan ..........................................................................................16

BAB V. MANAJEMEN SUMBER DAYA .......................................................... 17

A. Penyediaan Sumber Daya ..........................................................................17
B. Manajemen Sumberdaya Manusia (SDM) ..................................................18
C. Manajemen Keuangan ................................................................................18
D. Infrastruktur .................................................................................................20
E. Lingkungan kerja .........................................................................................22

BAB VI. PENYELENGGARAAN PELAYANAN

A. Upaya Kesehatan Masyarakat Puskesmas ................................................22
B. Upaya Kesehatan Perorangan ...................................................................28

PENUTUP