DAFTAR ISI

Halaman

BAB I PENDAHULUAN .......................................................................... 1

1.1 Definisi...................................................................................... 1
1.2 Faktor-faktor yang mempengaruhi .......................................... 3
BAB II RUANG LINGKUP .................................................................... 5
1 Komunikasi Efektif di Lingkungan Rumah Sakit.................... 5
2. Komunikasi Dengan Masyarakat.............................................. 8
BAB III TATA LAKSANA .................................................................... 10
BAB IV DOKUMENTASI............................................................................. 11
BAB V PENUTUP ..................................................................................... 13

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