Daftar Isi

BAB I ..................................................................... Error! Bookmark not defined.

PENDAHULUAN ................................................. Error! Bookmark not defined.
1.1 Latar Belakang ............................................. Error! Bookmark not defined.
1.2 Identifikasi Masalah ..................................... Error! Bookmark not defined.
1.3 Rumusan Masalah ........................................ Error! Bookmark not defined.
1.4 Batasan Masalah........................................... Error! Bookmark not defined.
1.5 Tujuan Penulisan .......................................... Error! Bookmark not defined.
1.6 Manfaat Penelitian ....................................... Error! Bookmark not defined.
1.7 Metode Penelitian......................................... Error! Bookmark not defined.
BAB II .................................................................... Error! Bookmark not defined.
LANDASAN TEORI ............................................. Error! Bookmark not defined.
2.1 Perpustakaan ................................................ Error! Bookmark not defined.
2.2 Kepuasan Pelanggan .................................... Error! Bookmark not defined.
2.3 Kuisioner ...................................................... Error! Bookmark not defined.
2.4. RAKER……………………………………………………………….......13
2.5 Skala Likert………………………………………………………………..13
2.6 Populasi dan Sampel .................................... Error! Bookmark not defined.
2.7 Uji Validitas ................................................. Error! Bookmark not defined.
2.8 Uji Reliabilitas ............................................. Error! Bookmark not defined.
2.9 Customer Satisfaction Index ........................ Error! Bookmark not defined.
BAB III .................................................................. Error! Bookmark not defined.
METODE PENELITIAN ....................................... Error! Bookmark not defined.
3.1 Jenis dan Pendekatan Penelitian ................... Error! Bookmark not defined.
3.2 Waktu dan Tempat Penelitian ...................... Error! Bookmark not defined.
3.3 Penentuan Populasi dan Sampel................... Error! Bookmark not defined.
3.4 Perancangan Kuisioner ................................ Error! Bookmark not defined.
3.5 Skala Pengukuran ......................................... Error! Bookmark not defined.
3.6 Jenis dan Sumber Data ................................. Error! Bookmark not defined.
3.7 Tehnik Pengumpulan Data ........................... Error! Bookmark not defined.
3.8 Tehnik Pengolahan Data .............................. Error! Bookmark not defined.
3.9 Tehnik Analisa data...................................... Error! Bookmark not defined.
BAB IV .................................................................. Error! Bookmark not defined.

1
PEMBAHASAN .................................................... Error! Bookmark not defined.
4.1 Gambaran Umum Perpustakaan ................... Error! Bookmark not defined.