Kata Pengantar

Assalamu’alaikum Wr.Wb

Alhamdulillah, sujud syukur kehadirat Allah SWT, penulis akhirnya dapat

menyelesaikan proposal yang berjudul “Komunikasi Downward Hubungan

Langganan Dalam Melayani Keluhan Pelanggan Perusahaan PDAM Tirta

Kampar Unit Kecamatan Tambang Kabupaten Kampar”.

Penulisan proposal ini merupakan salah satu syarat untuk menyusun skripsi

pada Program Studi Ilmu Komunikasi pada Fakultas Ilmu Komunikasi

Universitas Islam Riau. Untuk itu penulis mengaturkan terima kasih yang sebesar-

besarnya kepada Ibu Cutra Aslinda, M.I.Kom selaku Pembimbing yang telah

membantu penulis dalam menyusun konsep penelitian ini, serta pihak yang tidak

bisa disebutkan satu persatu atas motivasi yang telah diberikan, untuk itu penulis

mengucapkan terima kasih kepada seluruh pihak yang telah membantu penulis

dalam penyelesaian proposal ini.

Penulis menyadari masih banyak terdapat kekurangan baik materi yang

tercakup didalamnya maupun tata cara penyajiannya. Untuk itu dengan

kerendahan hati, penulis menerima kritik dan saran demi perbaikan dan

kesempurnaan penelitian selanjutnya.

Wassalamu’alaikum Wr.Wb

Pekanbaru, November 2019

Peneliti

Gifari Wismawan

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Daftar Isi

Cover
Lembar Persetujuan Tim Pembimbing
Lembar Surat Pernyataan
Kata Pengantar
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Daftar Isi
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Daftar Tabel
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BAB I PENDAHULUAN
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A. Latar Belakang Masalah Penelitian
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1
B. Identifikasi Masalah Penelitian
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C. Fokus Penelitian
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D. Rumusan Masalah
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E. Tujuan dan Manfaat Penelitian

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BAB II TINJAUAN PUSTAKA

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A. Kajian Literatur
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1. Hubungan Langganan
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2. Komunikasi Organisasi
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3. Komunikasi Downward
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4. Job Desk Hubungan Langganan PDAM Tirta Kampar Unit
Tambang
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B. Definisi Operasional
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C. Penelitian Terdahulu Yang Relevan
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BAB IIIMETODE PENELITIAN

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A. Pendekatan Penelitian

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B. Subjek dan Objek Penelitian
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C. Lokasi dan Waktu Penelitian
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D. Sumber Data
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E. Teknik Pengumpulan Data
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F. Teknik Pemeriksaan Keabsahan Data
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G. Teknik Analisis Data
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Daftar Pustaka

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 Daftar Tabel

Tabel 1.1 Data Rekap Komplain PDAM Tirta Kampar Unit Tambang
Tahun 2018
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Tabel 1.2 Data Jumlah Pelanggan PDAM Tirta Kampar Unit Tambang
Periode Januari s/d September 2019
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Tabel 2.1 Penelitian Terdahulu
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Tabel 3.1 Rencana Jadwal Penelitian
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