Reliability

Kurang X < M – 1SD Kurang 8-18

X < 24 – 6
X < 18
Sedang M – 1SD < X < M + 1SD Sedang 19-29
24 – 6 < X < 24 + 6
18 < X < 30
Baik M + 1SD < X Baik 30-40
24 + 6 < X
30 < X
Assurance

Kurang X < M – 1SD Kurang 4-9

X < 12 – 3
X<9
Sedang M – 1SD < X < M + 1SD Sedang 10-15
12 – 3 < X < 12 + 3
9 < X < 15
Baik M + 1SD < X Baik 16-20
12 + 3 < X
15 < X
Tangible

Kurang X < M – 1SD Kurang 7-16

X < 21 – 5
X < 16
Sedang M – 1SD < X < M + 1SD Sedang 17-26
21 – 5 < X < 21 + 5
16 < X < 26
Baik M + 1SD < X Baik 37-35
21 + 5 < X
26 < X
Empathy dan Responsiveness

Kurang X < M – 1SD Kurang 5-11

X < 15 – 5
X < 10
Sedang M – 1SD < X < M + 1SD Sedang 12-18
15 – 5 < X < 15 + 5
10 < X < 20
Baik M + 1SD < X Baik 19-25
15 + 5 < X
20 < X