DAFTAR ISI

Halaman
KATA PENGANTAR.................................................................................... i
DAFTAR ISI................................................................................................. ii
DAFTAR TABEL.......................................................................................... iii
DAFTAR LAMPIRAN................................................................................... vi

BAB I PENDAHULUAN
1.1 LatarBelakang...................................................................................... 1
1.2 Tujuan.................................................................................................. 1

BAB II METODE PENELITIAN

2.1 Profil Puskesmas ................................................................................. 2
2.2 Metode Pelaksanaan........................................................................... 2
2.3 Tim Pelaksana Kegiatan...................................................................... 2
2.4 Pelaksana Kegiatan............................................................................. 2
A. Penyimpanan Bahan Survei......................................................... 2
2.5 Penempatan Bahan Survei.................................................................. 3
B. Pengolahan Data.......................................................................... 4
C. Pelaporan .................................................................................... 5

BAB III HASIL SURVEI

3.1 Jadwal Pelaksaan Survei................................................................... 6
3.2 Karakteristik Responden.................................................................... 7
3.3 Berdasarkan Jenis
Kelamin.............................................................................................. 8
3.4 Berdasarkan Pendidikan .................................................................... 9
3.5 Berdasarkan
Pekerjaan........................................................................................ 10
3.6 Analisa Persepsi Responden Terhadap Sembilan Unsur.................. 11
3.6.1 Pesyaratan........................................................................... 11
3.6.2 Sistem,Mekanisme, Prosedur.............................................. 12
3.6.3 Waktu Pelayanan................................................................. 12
3.6.4 Tarif/ biaya pelayanan......................................................... 12
3.6.5 Produk spesifikasi jenis Pelayanan..................................... 13
3.6.6 Kompetensi pelaksana......................................................... 13
3.6.7 Perilaku pelaksana............................................................... 13
3.6.8 Sarana Prasarana................................................................. 13
3.6.9 Penanganan pengaduan pengguna layanan....................... 13

BAB IV KESIMPULAN

A. Kesimpulan.................................................................................. 14

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 DAFTAR TABEL

Tabel 1. Jadwal Pelaksaan Survei Tahun 2018.................................... 6

Tabel 2. Karakteristik Umur Responden................................................ 8
Tabel 3. Karakteristik Berdasarkan Jenis Kelamin............................... 9
Tabel 4. Karakteristik Berdasarkan Pendidikan..................................... 10
Tabel 5. Karakteristik Pendidikan Responden..................................... 11
Tabel 6. Karakteristik Pekerjaan Responden..................................... 12
Tabel 7. Nilai Sembilan Unsur Pelayanan.......................................... 13

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 DAFTAR LAMPIRAN

Lampiran 1 Dokumentasi Kegiatan Survei

Lampiran 2 Hasil Penginputan Data Survei Tahun 2018
Lampiran 3 Lembar Kuesioner

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