STIKes Bustanul Ulum Langsa RAHMAT NOPRIZAL

Program Studi S1 Administrasi Rumah Sakit NIM : 2611700033

ABSTRAK

Faktor – Faktor Yang Mempengaruhi Minat Kunjungan Ulang Pasien

Rawat Jalan Di Poliklinik Paru Rumah Sakit Umum
Daerah Dr. Zubir Mahmud Idi Tahun 2019

(xiii + 63 halaman + 10 tabel + 9 lampiran)

Penyakit Tuberkulosis paru merupakan suatu masalah kesehatan di
Indonesia, salah satu adalah asma. Serangan asma penyebab utama timbul
dikalangan masyarakat. Data Report World Health Organization 2011
(WHO) menunjukkan 300 juta orang didunia terdiagnosa asma dan
diperkirakan meningkat menjadi 400 juta orang di tahun 2025, serta kematian
asma mencapai 250.000 orang pertahun. Di Amerika Serikat prevalensi asma
mencapai 8,4% pada tahun 2009 dan terus meningkat mencapai 17,8% pada
tahun 2011. Hasil diagnosis prevalensi di provinsi Aceh sebesar 4,9%
(RIKESDAS, 2013).Penelitian bertujuan mengetahui adanya hubungan
antara kualitas pelayanan, fasilitas dan petugas kesehatan dengan minat
kunjungan ulang. Penelitian ini bersifat Analitik dengan desain crossectional
yang dilakukan di RSUD Dr. Zubir Mahmud Idi pada tanggal 20 s/d 27
September 2019 menggunakan data primer dengan jumlah 94 responden
menggunakan teknik accidental sampling. Variabel penelitian adalah kualitas
pelayanan, fasilitas dan petugas kesehatan. Data ini di analisa secara univariat
dan bivariat dengan uji chi-square disajikan dalam bentuk tabel distribusi
frekuensi.
Hasil penelitian menunjukan Ha diterima dimana kualitas pelayanan
pelayanan dengan Pvalue=0,000 < α = 0,05, fasilitas Pvalue=0,000 < α = 0,05
dan petugas kesehatan dengan Pvalue=0,000 < α = 0,05, sehingga ada
hubungan yang bermakna antara kualitas pelayanan, fasilitas dan petugas
kesehatan dengan minat kunjungan ulang di Poliklinik Paru RSUD Dr. Zubir
Mahmud Idi. Dari hasil penelitian tersebut, diharapkan rumah sakit dapat
meningkatkan pelayanan yang diberikan diadakan pelatihan mengenai
pemberian pelayanan yang baik agar petugas kesehatan di rumah sakit lebih
termotivasi untuk memberikan pelayanan lebih baik lagi kepada pasien
berkunjung ke rumah sakit, sehingga pasien merasa puas.

Kata Kunci : Kualitas Pelayanan, Fasilitas, Petugas Kesehatan, Minat

Kunjungan Ulang
Daftar Pustaka : 11 Buku + 9 Jurnal Penelitian

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STIKes Bustanul Ulum Langsa RAHMAT NOPRIZAL
Program Studi S1 Administrasi Rumah Sakit NIM : 2611700033

ABSTRACT

Factors Affecting Inpatient Outpatient Visits In Lung Polyclinics General

Hospital City of Dr. Zubir Mahmud Idi Region in 2019

(xiii + 63 pages + 10 tables + 9 attachments)

Lung disease is a health problem in Indonesia, one of them is asthma.
Asthma attacks are still the main cause that often arise among the community.
Data Report World Health Organization 2011 (WHO) shows 300 million people
worldwide are diagnosed with asthma and is expected to increase to 400 million
people by 2025, and asthma deaths to 250,000 people per year. In the United
States the prevalence of asthma reached 8.4% in 2009 and continues to increase to
17.8% in 2011. The prevalence diagnosis in Aceh province is 4.9% (RIKESDAS,
2013) .This study aims to determine the relationship between the quality of
services, facilities and health care workers with interest in re-visits. This research
is analytic with crossectional design done at Dr. Zubir Mahmud Idi Regional
General Hospital on 20 to Sept 27, 2019 using primary data with 94 respondents
using accidental sampling technique. The variables of this research are quality of
service, facility and health officer. This data is analyzed by univariate and
bivariate with chi-square test presented in the form of frequency distribution table.
The result showed that Ha accepted where the quality of service service
with Pvalue = 0,000 <α = 0,05, facility Pvalue = 0,000 <α = 0,05 and health
officer with Pvalue = 0,000 <α = 0,05, so there is a significant relationship
between quality of service, facilities and health workers with interest in repeated
visit in Lung Polyclinic Dr. Zubir Mahmud Idi Regional General Hospital. From
the results of the study, it is expected that the General Hospital of Dr. Zubir
Mahmud Idi can improve the service provided if necessary in the training and the
competition about the provision of good service so that health workers in the
hospital are more motivated to provide better service to patients who visited the
hospital, so the patient was satisfied and happy.

Keywords : Quality of Service, Facilities, Health Officer, Interest of Visit

Bibliography : 11 Books + 9 Journal of Research

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