DAFTAR ISI

TANDA PERSETUJUAN SKRIPSI

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TANDA PENGESAHAN SKRIPSI
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KATA PENGANTAR
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ABSTRAK
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ABSTRACT
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DAFTAR ISI

DAFTAR TABEL

DAFTAR GAMBAR

DAFTAR LAMPIRAN

BAB I : PENDAHULUAN

1.1 Latar Belakang Masalah

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1.2 Rumusan Masalah
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1.3   Tujuan dan Manfaat Penelitian
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1.3.1 Tujuan Penelitian
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1.3.2 Manfaat Penelitian
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1.4 Kerangjka Konseptual
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BAB II : TINJAUAN PUSTAKA

2.1 Landasan Teori

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2.1.2 Manajemen Sumber Daya Manusia
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2.1.2. Karyawan / Pegawai
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2.1.3. Teori Kinerja
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 2.1.4 Pengukuran Kinerja
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2.1.5 Tujuan dan Manfaat Pengukuran Kinerja
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2.1.6 Indikator Kinerja
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2.2 Konsep Pelayanan

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2.2.1 Pengertian Pelayanan
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2.2.2 Karakteristik Pelayanan
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2.2.3 Konsep Kepuasan
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2.2.4 Pengertian Kepuasan
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2.2.5 Konsep Kualitas Kepuasan Pasien
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2.3 Penelitian Terdahulu
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2.4 Kerangka Pemikiran
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BAB III : METODE PENELITIAN

3.1 Pendekatan Penelitian

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3.2 Jenis dan Sumber Data
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3.3 Populasi Dan Sampel
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3.4 Metode Pengumpulan Data
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3.5 Metode Analisa Data
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3.6 Definisi Operasional Variabel
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BAB IV : GAMBARAN UMUM

4.1 Gambaran Umum Puskesmas Desa Pelawan Kecamatan

Pelawan Kabupaten Sarolangun
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 4.2 Visi dan Misi
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4.3 Kedudukan Puskesmas Desa Pelawan Kecamatan
Pelawan Kabupaten Sarolangun
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4.4 Struktur Organisasi Puskesmas Desa Pelawan
Kecamatan Pelawan Kabupaten Sarolangun.
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BAB V : PEMBAHASAN

5.1 Karakteristik Responden

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5.1.1 Karakteristik Responden dari Pegawai Puskesmas
Desa Pelawan Kecamatan Pelawan Kabupaten
sarolangun.
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5.1.2 Karakteristik Responden dari Masyarakat
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5.2 Kinerja Pegawai Pada Puskesmas Desa Pelawan
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5.3 Kualitas Pelayanan Pegawai Puskesmas Desa Pelawan
Kecamatan Pelawan Kabupaten sarolangun
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BAB VI : PENUTUP

6.1 Kesimpulan
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6.2 Saran
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