DAFTAR ISI

BAB I PENDAHULUAN

1.1 Latar belakang Masalah.............................................................................................................

1.2 Rumusan Masalah......................................................................................................................

1.3 Tujuan Penelitian ......................................................................................................................

1.4 Manfaat Penelitian.....................................................................................................................

1.5 Sistematika Penulisan ...............................................................................................................

BAB II LANDASAN TEORI.........................................................................................................

2.1 Asuransi ....................................................................................................................................

2.2 Manfaat Asuransi.......................................................................................................................

2.3 Prinsip Asuransi Syariah............................................................................................................

2.4 Klaim Asuransi ..........................................................................................................................

2.4.1 Proses Klaim ...........................................................................................................................

2.5 Asuransi dalam Pandangan Islam...............................................................................................

2.5.1 Tabarru’....................................................................................................................................

2.5.2 Ta’awun ...................................................................................................................................

2.6 Penelitian Terkait ........................................................................................................................

2.7 Kerangka Pemikiran ...................................................................................................................

BAB III METODE PENELITIAN...................................................................................................

3.1 Jenis Penelitian ..........................................................................................................................

3.2 Lokasi Penelitian .......................................................................................................................

3.3 Subjek dan Objek Penelitian .....................................................................................................

3.4 Sumber Data Penelitian .............................................................................................................

3.5 Teknik Pengumpulan Data ........................................................................................................

3.6 Metode Analisis Data ................................................................................................................

BAB IV HASIL PENELITIAN DAN PEMBAHASAN

4.1 Sejarah PT. Asuransi Takaful Keluarga ....................................................................................

4.2 Keadaan Personalia PT. Asuransi Takafu Keluarga ..................................................................

4.3 Visi dan Misi PT. Asuransi Takaful Keluarga ..........................................................................

4.4 Struktur Organisasi PT. Asuransi Takaful Keluarga.................................................................

4.5 Kegiatan Usaha PT. Asuransi Takaful Keluarga ......................................................................

4.5.1 Penghimpun Dana ..................................................................................................................

4.5.2 Penyaluran Dana ....................................................................................................................

4.6 Prosedur dan Syarat-syarat Pengajuan Klaim ..........................................................................

4.7 Penetapan Klaim pada PT. Asuransi Takaful Keluarga ...........................................................

4.8 Penyebab Penolakan Klaim oleh Perusahaan serta Analisisnya ...............................................

4.9 Kendala dan Solusi Penyelesaian Klaim serta Analisisnya .....................................................

BAB V KESIMPULAN DAN SARAN

5.1 Kesimpulan..............................................................................................................................

5.2 Saran ........................................................................................................................................

DAFTAR PUSTAKA ....................................................................................................................

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