KATA PENGANTAR……………………………………………………….

………… I
DAFTAR ISI........................................................................................... ii
BAB I PENDAHULUAN........................................................................... 1
A. Latar Belakang ............................................................................ 1
B. Visi dan Misi …………………………………………………………………. 2
1.TujuanUmum..................................................................... 3
2.Tujuan Khusus.................................................................. 3
C.Sasaran........................................................................................ 3
D.Ruang Lingkup ............................................................................ 3
BAB II GAMBARAN UMUM PUSKESMAS .......................................... 4
A. Data 4
Geografis....................................................................................
B. Visi dan Misi ………………………………………….…………………. 6
C. Data Penduduk ……………………………………….…………………. 6
D. Sasaran Program …………………………………………….…………… 9
E.Tenaga dan Sarana ……………………………………………………….. 9
BAB III TINJAUAN TEORI ................................................................... 12
A. Pengertian Umum........................................................................ 12
B. Unsur Indeks Kepuasan Masyarakat............................................ 13
C. Langkah – langkah penyusunan Indeks Kepuasan 14
Masyarakat....................
BAB III TINJAUAN 12
TEORI ....................................................................................
A.Pengertian 12
Umum .........................................................................................
B.Unsur Indeks Kepuasan 13
Masyarakat.............................................................
C.Langkah – langkah penyusunan Indeks Kepuasan Masyarakat…… 14
1. Persiapan ............................................................................. 14
a. Penetapan pelaksana ...................................................... 14
b. Penyiapan bahan............................................................. 15
Penetapan Responden, Lokasi dan waktu pengumpulan data………… 16
2. Pelaksanaan Pengumpulan Data........................................... 16
3. Pengolahan Data................................................................... 17
Laporan hasil penyusunan Indeks......................................................... 19
d.Pemantauan, Evaluasi dan Mekanisme pelaporan hasil penilanan 21
Indeks Kepuasan Masyarakat...........................................................

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BAB IV ANALISA HASIL SURVEI ......................................................... 23
A.Metode / Cara Pengukuran .......................................................... 23
1.Populasi.............................................................................. 23
2.Sampel dean besar sampel.................................................. 23
3.Waktu ................................................................................ 24
4.Tempat / lokasi survei........................................................ 24
5.Teknis pengumpulan data dan instrumen........................... 24
6.Teknis / metode pengolahan data dan analisa data………… 24

B.Analisa Hasil Survei...................................................................... 26

1.Analisa hasil survei Unit pelayanan Pemeriksaan Umum.... 26

2.Analisa hasil survei Unit pelayanan KIA dan KB................. 29

3.Analisa hasil survei Unit pelayanan UGD / Rawat Inap...... 32

4.Analisa hasil survei Unit pelayanan Apotek....................... 36

5.Analisa hasil survei Unit pelayanan PONED...................... 39

6.Analisa hasil survei Unit pelayanan TB Paru..................... 42

7.Analisa hasil survei Unit pelayanan BP Anak..................... 45

8.Analisa hasil survei Unit pelayanan Laboratorium............. 48

BAB V PEMBAHASAN ........................................................................ 52

A.Pelayanan Pemeriksaan Umum.................................................... 52

B.Pelayanan Pemeriksaan KIA dan KB............................................. 54

C.Pelayanan Pemeriksaan UGD / Rawat Inap................................. 57

D.Pelayanan Pemeriksaan Apotek.................................................... 59

E.Pelayanan Pemeriksaan PONED................................................... 61

F.Pelayanan Pemeriksaan TB Paru.................................................. 64

G.Pelayanan Pemeriksaan BP Anak................................................ 66

H.Pelayanan Pemeriksaan Laboratorium........................................ . 68

BAB VI RTL DAN PENUTUP................................................................. 71

A.RTL ...................................... ........................................................... 71

B.Penutup...................................................................................... ….. 74

Survei Kepuasan Masyarakat PKM Peundeuy semester 1 th 2019 Page iii