DAFTAR ISI

KATA PENGANTAR..............................................................................................ii
DAFTAR ISI.............................................................................................................iii
BAB I PENDAHULUAN ........................................................................................1
BAB II PEMBAHASAN ........................................................................................3
A. Pemecahan Masalah (Problem Solving)......................................................3
1. Pengertian pemecahan masalah ..............................................................3
2. Prinsip Problem Solving .........................................................................3
3. Tahapan Problem Solving ......................................................................4
B. Manajemen Konflik.....................................................................................5
1. Definisi Manajemen Konflik ..................................................................5
2. Gaya penyelesaian Konflik ....................................................................5
3. Outcome Resolusi Konflik .....................................................................6
C. Inovasi pemecahan masalah dalam manajemen konflik dan dalam keeadaan
kegawatdaruratan bencana ..........................................................................7

BAB III KESIMPULAN .........................................................................................10

DAFTAR PUSTAKA...............................................................................................11