(Tiket - Com) Task Tracker - ICTOPS

No Date Time Issue Project
1 ### 15:50:27 Setting 3 Laptop Training JIVA JIVA

2 ### 15:51:53 Setting 2 Laptop Replace AA AnterAja
3 ### 17:05:00 Create Akun AD, Workspace, Email ,RFID & ID Card - Dana Digital Site Semarang DANA KYC
4 ### 17:05:00 Create Akun AD, Workspace, Email, RFID & ID Card - Jiva 18 Oct 2022 JIVA
5 ### 8:20:00 Set Laptop Training dan provide Laptop JIVA
6 ### 13:00:00 Replace 4 Laptop Gayatri ULA
7 ### 18:18:34 Replace 2 Laptop MPI ULA
8 ### 18:25:51 Pemindahan Laptop AnterAja AnterAja
10 ### 09.53.55 Create Akun AD, Workspace, Email, RFID & ID Card - Jiva 18 Oct 2022 JIVA
11 ### 16:17:32 Fwd: Req Penonaktivan RFID & All Akun V1 DANA KYC
12 ### 11.26:00 dear team IT, kalau misal ada stock mouse, mohon dapat di tukar karena ke 4 mouse tsb utk scroll GoToko
13 ### 11:54:00 Dear Team,Mohon dapat dibantu kembali untuk request tambahan 2 mouse dan 1 charger yang rusGoToko
14 ### 13:27:00 Revisi terkait replace mouse utk finalnya ada 3 pcs utk project GoToko. GoToko
15 ### 13:51:00 Whitelist WIFI untuk mas wahyu dan mas andre tim IT Internal
16 ### 13:03:15 dear Team IT apakah bisa dibantu untuk reset password akun webmail : malfarrij@radikari.id kare DANA KYC
17 ### 16:17:00 Dear team IT , mohon bantuannya 1 charger di R3 terindikasi konslet karena bau hangus dan tidakDANA KYC
18 ### 14:29:38 10 Laptop baru training AA AnterAja
19 ### 9:39:49 2 Headset JIVA JIVA
20 ### 9:42:01 1 Headset Trainer AA AnterAja
21 ### 9:42:43 1 Headset SPV AA AnterAja
22 ### 9:30:02 Move 2 Laptop AA AnterAja
23 ### 13.26:00 Reset Akun AD ULA
24 ### 12:27:00 Kendala Admin CS Tiket.com
25 ### 9:03:00 Aktivasi Workspace dan Email Radikari Agent JIVA CS JIVA
26 ### 9:12:00 request aktivasi Webmail JIVA
27 ### 10:02:00 AM Dear team IT mohon dibantu agent atas nama Dessy Indriyani lupa untuk username jsm, tidak dapat
AnterAja
28 ### 5:57:00 PM Request Jaringan WIFI Project TitipAja AnterAja
29 ### 12:26:00 PM Request penambahan link AD JIVA
30 ### 1:17:00 PM Request Replacement Laptop QA Anteraja Jogjakarta AnterAja
31 ### 13:20:00 Implement AD Tiket.com Tiket.com
32 ### 14:00:00 add Link Blocked AD Tiket.com
33 ### 7:29:31 AM Re: Request dan NIK Agent Project Anteraja Site Jogja AnterAja
34 ### 9:28:56 AM Create Akun AD,RFID & Laptop-Dana Digital (2) - QA - Site Semarang-26 Oct 2022 DANA CS
35 ### 12:53:18 PM Re: Request akses link slack Project Jiva Site Jogja JIVA
36 ### 1:41:54 PM Fwd: Request non active account agent resign 261022 - KYC Jakarta DANA KYC
37 ### 9:21:45 Mohon dibantu kendala laptop tidak bisa save dan buka folder, terima kasih AnterAja
38 ### 15.21:00 helpdesk@radikari.co.id FLIP
39 ### 4:50:40 PM Create Akun, RFID & ID Card - Anteraja -RTFM (1)- Yogya -28 October 22 AnterAja
40 ### 4:50:40 PM Create Akun, RFID & ID Card - Anteraja -RTFM (1)- Yogya -28 October 22 AnterAja
41 ### 6:33:51 PM Request NIK dan NDA, Akun AD, Workspace dan Email Agent New Hire Flip Batch 13 Site Yogyaka
FLIP
42 ### 1:29:33 PM Re: Request Pembuatan NIK, ID Karyawan, Akun E-mail, Workspace dan Akun AD untuk New HireULA
B
43 ### 7:10:00 AM Setting Laptop AnterAja
44 ### 10:00:32 Pengecekan LAN dan connecting internet Tiket.com
45 31/20/2022 3:06:00 PM Fwd: Activation user AD, workspace,RFID, & access lift - New Hire Jakarta 261022 DANA KYC
46 ### 10:16:00 AM Request Open Acces Tools Titipaja AnterAja
47 ### 10:20:00 AM Re: Request Offering Letter PIC KYB Dana Yogyakarta DANA KYB
48 ### 12:06:41 PM Fwd: Request non active account agent resign 271022 - KYC Jakarta DANA KYC
49 ### 12:22:01 PM Request Paklaring & Remove WIFI, VPN, Workspace QA DANA Email DANA KYC
50 ### 10:34:22 Tidak bisa save file pada laptop DANA CS
51 ### 13:07:15 DANA CS
52 ### 13:35:03 Internet tidak connect DANA CS
53 ### 13:36:39 Inet down DANA CS
54 ### 3:42:12 PM Pre Training Batch 27 Project DANA Site Semarang DANA CS
55 10/1/2022 23.40.00 Tidak dapat akses zendesk laptop WFH DANA KYB
56 10/5/2022 22.55.00 Bo Fetching DANA KYC
57 ### 22.53.00 Tidak dapat membuka dashboard alipay DANA KYB
58 ### 00.33.00 Zendesk loading terus DANA KYB
59 ### 09.06 Akun agent atas nama aindra@smg.ad.radikari.co.id ke lock DANA KYB
60 ### 11.19 Akun agent atas nama Chici.maharani@radikari.co.id DANA KYB
Action Status Channel User Date Closed
Done Setting Closed Email Indika Farhatunnada 10/20/2022
Done Setting Closed Email Aris Hindarko 10/20/2022
Balas Email, Input IT FR, Redmine Closed Email Denny Oktafiansyah 10/21/2022
Balas Email perihal pengecekan akun Closed Email Hesti Winarni 10/19/2022
Setting dan Assign ke trainer Closed Email Uni Ambarwati 10/20/2022
Mohon proses apabila Vendor datang Closed Internal Gayatri 10/20/2022
Mohon proses apabila Vendor datang Closed Internal MPI 10/20/2022
Mohon dibantu untuk dipindahkan Closed Email Saddam Ardiansyah 10/20/2022
Balas Email perihal perubahan akun AD yang sebelumnya agent TelesurClosed Email Hesti Winarni 10/22/2022
Balas Email perihal penonaktifan all akun pada 2 agent yang resign Closed Email Niswaty Nazka 11/4/2022
Balas Email perihal Request Replace Mouse project GoToko Closed Whatsapp Group Endy Ramdanu 10/22/2022
Balas Email perihal Request Replace Mouse dan 1 Charger project GoT Closed Email Endy Ramdanu 10/22/2022
Balas Email perihal Request Replace Mouse project GoToko Closed Email Endy Ramdanu 10/22/2022
Redmine ke pak permadi minta tolong whitelist WIFI pada data terlampir Closed Internal Mas Wahyu dan Mas 10/22/2022
Balas Chat grup, info untuk reset password req by email Closed Whatsapp Group Muhammad AlFariij 10/22/2022
Replace Charger lama dengan yang baru Closed Remdesk WIWIK SUHARTI 10/22/2022
Tolong diterima BAST nya dan Setting ya Closed Email Alik Setiawan 10/23/2022
Help assign ke Floor dan BAST nya ya Closed Email Hesti Winarni 10/24/2022
Help assign ke Floor dan BAST nya ya Closed Email Alik Setiawan 10/24/2022
Help assign ke Floor dan BAST nya ya Closed Email Mey Sonnia 10/24/2022
please help move Closed Email Saddam Ardiansyah 10/26/2022
Eskalasi L2 Closed Email Muhammad Rihga 25/10/2022
Clear Cache Closed Remdesk Riskawati 25/10/2022
Eskalasi L2 Closed Email knikmah 10/26/2022
Eskalasi L2 Closed Email Hesti Winarni 10/26/2022
Info nama username Closed Whatsapp Group Dessy Indriyani 10/26/2022
Balas Email terkait open access WIFI Agent TC Project TitipAja Closed Email Anjan Septian 10/27/2022
Balas Email terkait request penambahan link AD Screening dan telesurv Closed Email Hesti Winarni 10/27/2022
Balas Email terkait replace laptop QA AnterAja Closed Email Mey Sonnia 10/27/2022
Implement AD on floor Open Internal
Koordinasi dengan team AD terkait link blocked url Open Internal
Reply email dan Eskalasi L2 Closed Email denny oktafiansyah 11/4/2022
Reply email dan Eskalasi L2 Closed Email denny oktafiansyah 11/4/2022
Reply email dan Eskalasi L2 Closed Email knikmah 10/27/2022
Reply email dan Eskalasi L2 Closed Email Niswaty Nazka 10/27/2022
Cek penyimpanan Closed Remdesk Kristina Wati 10/27/2022
Eskalsai tim AD Closed Email Chosim Nurochim 10/27/2022
Balas Email terkait pembuatan akun AD, email dan workspace Dan permiClosed Email Denny Oktafiansyah 10/31/2022
Balas Email terkait permintaan pengadaan laptop 1 unit, pembuatan aku Closed Email Denny Oktafiansyah 11/1/2022
Balas Email terkait pembuatan akun AD, email dan workspace Closed Email Andini Maydina 10/31/2022
Balas Email terkait pembuatan akun AD, email dan workspace Closed Email Denny Oktafiansyah 10/31/2022
Setting Laptop sebanyak 7 unit Closed Internal - 10/30/2022
Disable-enable, restart Closed Remdesk Kun Herawati 10/31/2022
Balas Email terkait request akun AD, email dan workspace new hire KYCClosed Email Niswaty Nazka 10/31/2022
Balas Email terkait Request Open Acces Tools Titipaja Closed Email Marshell Relipaletra 10/31/2022
Balas Email terkait Request Offering Letter PIC KYB Dana Yogyakarta Closed Email Denny Oktafiansyah 10/31/2022
Balas Email terkait Penghapusan akun Email, Workspace, AD Escalation Email Niswaty Nazka
Balas Email terkait Penghapusan akun Email, Workspace, AD Closed Email Ella Rahmadani 11/3/2011
Restart Devices Closed Remdesk Arif Rohman Hakim 10/31/2022
Hard Restart Devices Closed Remdesk Al Hikmah 10/31/2022
Eskalasi ke Tim L1 Network untuk dilakukan pengecekkan Closed Remdesk Ade Wahyu Saputra 10/31/2022
Eskalasi ke Tim L1 Network untuk dilakukan pengecekkan Closed Remdesk Arif Rohman Hakim 10/31/2022
Eskalasi ke Tim L2 terkait pembuatan akun Email, Workspace, AD Escalation Email Kiki Amalia
Reconnection Pritunl dan sudah bisa kembali Closed Whatsapp Group Hamid Hidayat 10/1/2022
Eskalasi ke Tim terkait Dana dan sudah normal kembali Closed Whatsapp Group Teguh Bagus 10/5/2022
Eskalasi ke Tim terkait Dana dan sudah normal kembali Closed Whatsapp Group Muhammad Edi 10/10/2022
Eskalasi ke Tim terkait Dana dan sudah normal kembali Closed Whatsapp Group Muhammad Edi 10/20/2022
Sudah di unlock oleh tim Closed Whatsapp Group Dewi Murti. K 10/30/2022
Sudah di unlock oleh tim Closed Whatsapp Group Dewi Murti. K 10/30/2022
Time Closed Tiket Remdesk Tiket Redmine
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18:02 - http://redmine.radikari.co.id:3000/issues/1708
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16:16 5849 http://redmine.radikari.co.id:3000/issues/1731
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9:59:42 AM - http://redmine.radikari.co.id:3000/issues/1738
17:00:00 - http://redmine.radikari.co.id:3000/issues/1745
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9:58 http://redmine.radikari.co.id:3000/issues/1766
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3:35:07 PM - http://redmine.radikari.co.id:3000/issues/1769
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10:05:07 AM 5911 -
10:26 - http://redmine.radikari.co.id:3000/issues/1773#change-4916
- http://redmine.radikari.co.id:3000/issues/1793
14.55 - http://redmine.radikari.co.id:3000/issues/1796
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https://groups.google.com/a/radikari.co.id/g/helpdesk/c/dTJoU4lIxB4/m/uSlXyqiGAwAJ .
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/firNQ9s-XSk .
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/JxUNJa6YLss .
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/oPHB3KH-RaE .
https://drive.google.com/file/d/1iG1_3kWrApHlMPmKxWE4oMD_c79qRIu7/view?usp=sharing
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https://groups.google.com/a/radikari.co.id/g/helpdesk/c/oPHB3KH-RaE .
https://drive.google.com/file/d/1RnyHxmq9tp6j8i4J5rOOmjm-gVRe1CIz/view?usp=sharing
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https://groups.google.com/a/radikari.co.id/g/helpdesk/c/t1pnj8Xxo50/m/V1Mf242WAwAJ .
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https://drive.google.com/file/d/1Oin7hsqH5oQcUd5INtbTUg1k-_DQ_MVU/view?usp=sharing
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https://groups.google.com/a/radikari.co.id/g/helpdesk/c/eYXOF3RoaAk?hl=id .
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https://groups.google.com/u/1/a/radikari.co.id/g/helpdesk/c/3aCTvVU-wag .
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/5JkEXvFyD4o?hl=id .
https://drive.google.com/file/d/1eWZ-fQY4MPb_vegzyQGk9sSWs6Kbm8BU/view?usp=sharing
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https://groups.google.com/a/radikari.co.id/g/helpdesk/c/Jb7KFDT9BX4 .
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https://drive.google.com/file/d/1BidT2RWASaLjZ8FevpvKcEDdmWlIrxdw/view?usp=share_link
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https://wa.me/+6281212933915?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
BAYU SETIAWAN https://wa.me/+6285851830203?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
GAMA GEMILANG https://wa.me/+6289639567173?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
AKHMAD MUZAKI https://wa.me/+6285842753004?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
DIAN ADI SUTRISNO https://wa.me/+6281385151816?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
ANANDA FARHAN https://wa.me/+6285641020200?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
ANA FARADIS https://wa.me/+6281947278724?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
FANDI AKHMAD https://wa.me/+6281389479909?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
RIZQI RAHMAN https://wa.me/+6281212933915?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
RIZKY PRASOJO https://wa.me/+6282221118371?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
CATUR NUGROHO https://wa.me/+6281329654059?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
ALFI NOVIA ZH https://wa.me/+62895363165849?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
VHELIA YODYANA https://wa.me/+6282170507752?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
ARIF WAHYU NIMPUNO https://wa.me/+6285716051999?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
DESTA AFIF HARTANTO https://wa.me/+6285156961769?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
DIKNA ANDREANA https://wa.me/+6282242661811?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
KHUSAIRI ABDY https://wa.me/+6282255820272?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
PANDU SAPUTRA https://wa.me/+6288232761376?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
ALEXANDER RADITYO https://wa.me/+6282137731541?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
PERMADI https://wa.me/+6287821246264?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
OLGA PUTRIYANI https://wa.me/+6281296548852?text=Halo%20ada%20task%20baru%20di%20*task*%20*tracker*%20
TYPE Endpoint Software System Account Network Electricity

INCIDENT
SERVICE REQUEST -----Endpoint----- Penambahan Unit Pemindahan Unit Pergantian UniPengembalianPeminjaman Un
-----Software----- Softphone (3CX/Microship/XliVPN Client Browser Office/WPS/Li Video/Meeting
-----System----- Zendesk Salesforce Centerix Radion Social Media
-----Account----- Reset Password Add New Unlock AccounDelete AccounChange Numb
-----Network----- Upstream Issue Whitelist PerangkaWi-Fi Request VPN Replace MAC
Division
ICT Operations
Mechanical Engineering
Keyboard Mouse/Kursor Driver Port Charger OS Screen Partition/Drive Headset
Other Apps Mailing Apps Ms. Teams Knowledge Issue 2
Yellow Freshdesk BO DANA Download/UploBarantum & SoOther System Active DirectorAdmin CS/CarMail Server
Upgrade Role Open Access Move Project Mail & WorkspKnowledge Issue 4
Time Out Web Can't AccLAN Open Access UPS Client Issue Knowledge Issue 5
Knowledge Issue 1
Knowledge Issue 3
No Date-Time Site Respond Date-Time Group
1 7/1/2023 8:59:00 JOGJSM 7/1/2023 9:00:00 ICT Operations
2 7/1/2023 9:07:08 JOG412 7/1/2023 9:08:22 ICT Operations
6 7/1/2023 14:23:02 SRGKWI 7/1/2023 14:24:02 ICT Operations
8 ### JOGJSM 01/07/2023 10:05:33 ICT Operations
9 ### SRGKWI 01/07/2023 23:32:00 ICT Operations
15 7/3/2023 8:13:47 DPKGSQ 7/3/2023 8:13:59 ICT Operations
23 7/3/2023 9:48:47 SRGCNP 7/3/2023 9:49:05 ICT Operations
26 7/3/2023 11:25:33 JKTHTW 7/3/2023 11:25:49 ICT Operations
35 7/3/2023 14:21:00 WFH 7/3/2023 14:22:09 ICT Operations
48 7/4/2023 9:16:40 KSTUBUN 7/4/2023 9:18:40 ICT Operations
57 ### JOG412 04/07/2023 14:45:07 ICT Operations
67 ### DPKGSQ 05/07/2023 13:02:24 ICT Operations
68 ### JKTHTW 05/07/2023 13:51:11 ICT Operations
72 ### SRGCNP 05/07/2023 15:41:40 ICT Operations
119 ### WFH 7/7/2023 17:54:46 ICT Operations
192 ### WFH 12/07/2023 20:47:37 ICT Operations
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Type Category Sub-Category
SERVICE REQUEST Endpoint OS
SERVICE REQUEST Account Knowledge Issue 4
SERVICE REQUEST Network LAN
SERVICE REQUEST Account Reset Password
SERVICE REQUEST Software Other Apps
SERVICE REQUEST Network Time Out
SERVICE REQUEST Account Open Access
SERVICE REQUEST Software Office/WPS/Libre
SERVICE REQUEST Account Upgrade Role
SERVICE REQUEST Account Unlock Account
SERVICE REQUEST System BO DANA
SERVICE REQUEST Network Upstream Issue
SERVICE REQUEST System Download/Upload File
SERVICE REQUEST Software Mailing Apps
SERVICE REQUEST System Radion
SERVICE REQUEST System Other System
SERVICE REQUEST Software Softphone (3CX/Microship/Xlite)
SERVICE REQUEST Software Video/Meeting App
SERVICE REQUEST Endpoint Penambahan Unit
SERVICE REQUEST Network Wi-Fi
SERVICE REQUEST System Barantum & Sociomile
SERVICE REQUEST Endpoint Pergantian Unit
SERVICE REQUEST Account Add New
SERVICE REQUEST Account Office/WPS/Libre
SERVICE REQUEST Endpoint Whitelist Perangkat
SERVICE REQUEST Software Browser
SERVICE REQUEST Network Web Can't Access
SERVICE REQUEST Endpoint Keyboard
SERVICE REQUEST Network Whitelist Perangkat
SERVICE REQUEST Endpoint Pemindahan Unit
SERVICE REQUEST Endpoint Charger
SERVICE REQUEST Software Browser
SERVICE REQUEST System Admin CS/Care/MM
SERVICE REQUEST Network Knowledge Issue 5
SERVICE REQUEST Software Admin CS/Care/MM
SERVICE REQUEST Endpoint Pengembalian Unit
SERVICE REQUEST Endpoint Port
SERVICE REQUEST Account Delete Account
SERVICE REQUEST Network VPN Client
SERVICE REQUEST Endpoint Headset
SERVICE REQUEST Software OS
SERVICE REQUEST Endpoint Peminjaman Unit
SERVICE REQUEST Endpoint Mouse/Kursor
SERVICE REQUEST System Knowledge Issue 3
SERVICE REQUEST Account Active Directory
SERVICE REQUEST Endpoint Knowledge Issue 1
INCIDENT Network Time Out
INCIDENT Network Time Out
SERVICE REQUEST Account Active Directory
SERVICE REQUEST Account Wi-Fi
SERVICE REQUEST Network Request VPN
SERVICE REQUEST System Zendesk
SERVICE REQUEST Endpoint Screen
SERVICE REQUEST Software Video/Meeting App
SERVICE REQUEST Endpoint Mouse/Kursor
SERVICE REQUEST Software Mail Server
SERVICE REQUEST Software Knowledge Issue 2
SERVICE REQUEST Network Softphone (3CX/Microship/Xlite)
SERVICE REQUEST Network Port
SERVICE REQUEST Account -----Account-----
SERVICE REQUEST Account Mail & Workspace RK
SERVICE REQUEST Endpoint Partition/Drive
SERVICE REQUEST Endpoint Browser
SERVICE REQUEST Endpoint LAN
SERVICE REQUEST Yellow
SERVICE REQUEST Network Browser
INCIDENT Network UPS
SERVICE REQUEST Account Change Number
SERVICE REQUEST Software OS
SERVICE REQUEST Endpoint Driver
SERVICE REQUEST Endpoint -----Endpoint-----
SERVICE REQUEST Network BO DANA
SERVICE REQUEST Endpoint -----Endpoint-----
SERVICE REQUEST Account -----Account-----
Play Maker Service Desk
OLGA PUTRIYANI DIKNA ANDREANA
OLGA PUTRIYANI VHELIA YODYANA
OLGA PUTRIYANI ANA FARADIS
OLGA PUTRIYANI DESTA AFIF HARTANTO
FANDI AKHMAD DIKNA ANDREANA
FANDI AKHMAD FANDI AKHMAD
OLGA PUTRIYANI ALFI NOVIA ZH
ANA FARADIS ALFI NOVIA ZH
ANA FARADIS OLGA PUTRIYANI
ANA FARADIS ANA FARADIS
ANA FARADIS DIAN ADI SUTRISNO
ANA FARADIS VHELIA YODYANA
BAYU SETIAWAN VHELIA YODYANA
BAYU SETIAWAN DIAN ADI SUTRISNO
PANDU SAPUTRA OLGA PUTRIYANI
PANDU SAPUTRA ALFI NOVIA ZH
PANDU SAPUTRA GAMA GEMILANG
PANDU SAPUTRA OLGA PUTRIYANI
PANDU SAPUTRA ANA FARADIS
PANDU SAPUTRA PANDU SAPUTRA
PANDU SAPUTRA VHELIA YODYANA
OLGA PUTRIYANI RIZKY PRASOJO
OLGA PUTRIYANI AKHMAD MUZAKI
OLGA PUTRIYANI OLGA PUTRIYANI
OLGA PUTRIYANI PANDU SAPUTRA
OLGA PUTRIYANI CATUR NUGROHO
DESTA AFIF HARTANTO BAYU SETIAWAN
DESTA AFIF HARTANTO DESTA AFIF HARTANTO
DESTA AFIF HARTANTO DESTA AFIF HARTANTO
DESTA AFIF HARTANTO BAYU SETIAWAN
ANANDA FARHAN ANANDA FARHAN
ANANDA FARHAN AKHMAD MUZAKI
ANANDA FARHAN DESTA AFIF HARTANTO
ANANDA FARHAN BAYU SETIAWAN
ALFI NOVIA ZH RIZKY PRASOJO
ALFI NOVIA ZH BAYU SETIAWAN
PANDU SAPUTRA CATUR NUGROHO
ANANDA FARHAN VHELIA YODYANA
ANANDA FARHAN RIZQI RAHMAN
ANANDA FARHAN CATUR NUGROHO
ANANDA FARHAN ANA FARADIS
ANA FARADIS DESTA AFIF HARTANTO
DIAN ADI SUTRISNO PANDU SAPUTRA
OLGA PUTRIYANI RIZQI RAHMAN
OLGA PUTRIYANI RIZQI RAHMAN
OLGA PUTRIYANI GAMA GEMILANG
ALFI NOVIA ZH ANA FARADIS
ALFI NOVIA ZH ALFI NOVIA ZH
ALFI NOVIA ZH RIZQI RAHMAN
ALFI NOVIA ZH OLGA PUTRIYANI
ALFI NOVIA ZH OLGA PUTRIYANI
ALFI NOVIA ZH VHELIA YODYANA
ALFI NOVIA ZH VHELIA YODYANA
ALFI NOVIA ZH CATUR NUGROHO
ANANDA FARHAN GAMA GEMILANG
ANANDA FARHAN OLGA PUTRIYANI
PANDU SAPUTRA VHELIA YODYANA
VHELIA YODYANA VHELIA YODYANA
OLGA PUTRIYANI DIAN ADI SUTRISNO
OLGA PUTRIYANI BAYU SETIAWAN
ALFI NOVIA ZH GAMA GEMILANG
ALFI NOVIA ZH GAMA GEMILANG
FANDI AKHMAD OLGA PUTRIYANI
FANDI AKHMAD DIAN ADI SUTRISNO
FANDI AKHMAD BAYU SETIAWAN
FANDI AKHMAD DESTA AFIF HARTANTO
FANDI AKHMAD AKHMAD MUZAKI
ANA FARADIS BAYU SETIAWAN
ANA FARADIS BAYU SETIAWAN
ANA FARADIS PANDU SAPUTRA
ANA FARADIS DIKNA ANDREANA
ANA FARADIS AKHMAD MUZAKI
ANA FARADIS DIKNA ANDREANA
ANA FARADIS RIZQI RAHMAN
ANANDA FARHAN RIZQI RAHMAN
DIAN ADI SUTRISNO DIKNA ANDREANA
DIAN ADI SUTRISNO DIKNA ANDREANA
PANDU SAPUTRA AKHMAD MUZAKI
PANDU SAPUTRA RIZKY PRASOJO
CATUR NUGROHO DESTA AFIF HARTANTO
CATUR NUGROHO DESTA AFIF HARTANTO
ANANDA FARHAN DIKNA ANDREANA
BAYU SETIAWAN BAYU SETIAWAN
BAYU SETIAWAN GAMA GEMILANG
BAYU SETIAWAN PANDU SAPUTRA
BAYU SETIAWAN DESTA AFIF HARTANTO
BAYU SETIAWAN ALFI NOVIA ZH
FANDI AKHMAD GAMA GEMILANG
FANDI AKHMAD ALFI NOVIA ZH
PANDU SAPUTRA CATUR NUGROHO
FANDI AKHMAD VHELIA YODYANA
FANDI AKHMAD GAMA GEMILANG
Issue
@~Helpdesk Radikari help kak urgent mo validasi csat , project tiket
Dear team IT mohon bantuannya agent tidak bisa mengubah pasword sudah di coba berulan
pagi kak, IT yang duty siapa ya? LAN aku gak connect
Request Reset Password akun JSM Flip - Aida Litfiyani
dear team, whatsapp web sering terlogout, dan muncul notif seperti ini, mohon dibantu ya.
Dear tim IT mohon dibantu inet Kawi 1 down. Thanks
Dear tim IT, mintol salah satu laptop agent KYB Jogja, klo buka google lens ada tampilan se
teman2 IT mohon bantuannya untuk excel tidak bisa buat edit dan hanya view only ya
Re: Upgrade Role Account AD Agent L1 to Agent L2 Fraud - Kawi 1 Semarang
Dear team IT mohon bantuannya untuk laptop agent atas nama Heni triutami ke locked
Dear team IT mhon bantuannya BO jogja all agent lemot, untuk buka supdoc tidk kluar seper
Team IT @+62 859-4572-0317 utk inet kawi msh blm bisa kah?
Mohon
Dear teambantun kendalabantuannya
IT, mohon tidak bisa download dengan
kendala login JSMdata sebagai berikut :
dewirachmaaati@jsm.ad.radikari.co.
No Leptop : JSM-4107
Reset password AD
Role : SPV
Pagi
Anydesk : 1info
team 9151 947
agent635laptopnya di lantai 3 tidak bisa login mohon bantuanya 🙏🏻
SS : Terlampir
pagi
Dearkak
kakak @Helpdesk
@Helpdesk
team Radikari
Radikari,
@Helpdesk boleh dibantu
apakah
Radikari pengaturan
bisa ke floor pop/imap outlooknya kak, sent it
AA, di 412?
ada 1 QA yg laptopnya gak bisa konek internet
Mohon bantuannya 1 agent KYC Jogja terkendala login AD.
AD: Eka Putri Rizky
Selamat pagi tim it , mohon dibantu laptop ku tidak tersambung internet ( lt.4 bf)
Hi kak @Helpdesk Radikari mohon bantuannya untuk laptop jsm 3693 di R10 mengalami ken
akses ke lazada susah banget weh :(
3CX Not Connected
Dear team IT, Mohon dibantu terkait kendala laptop tidak dapat login dengan screenshot ke
Dear team, mohon bantuannya terkait kendala laptop JSM-3776 mic tidak dapat digunakan s
Dear Team IT mohon dibantu Laptop habis di restart data 3cx hilang sehingga ga bs utk c
Dear Team, Mohon dibantu kendala akses radion, error 503 di salah satu agent, sudah coba di
Dear team IT, tolong dibantu kendala LAN no internet akses, sudah ganti kabel LAN tetap
Request Replace Charger Laptop & Permintaan Pengadaan Headset Jabra
Request
Team IT,Laptop 11 Unitinet
mhn dibantu Projek VIDA
nya pts2
Kawi 1, dpn ruang meeting
Mohon
Mohon bantun kendala
bantuanya terkaittidak bisatidak
laptop download dengan
bisa kirim emaildata
dansebagai
edit msberikut
excel. :
No Leptop : JSM-3941
Dear team IT, mohon bantuannya kendala login JSM nurulnirvana@jsm.ad.radikari.co.id. T
Role : OBH rtfm
Re: Pengajuan
Anydesk : 1106KMS untuk KYC KYB
322 164
Dear
SS team IT tolong dibantu untuk email reza.pahmiivanda@radikari.id dapet notif kalo kuota mailnya penuh. terima
: Terlampir
Hi kak @Helpdesk Radikari mohon bantuannya untuk dilakukan pengecekan laptop di R10,
Dear team, mohon bantuannya terkait kendala jaringan mekases https://crmv5.barantum.co
REQUEST-Replacement Laptop Agent Amartha Telecaller
Request PKWT, NIK , Email, Akun AD, Acsess Card, dan ID Card Agent Amartha Telesurve
Final Report New Hire Training Batch 13 Project Ula Site Yogyakarta
Dear tim, Mohon bantuannya terkendala pada excel untuk reporting. terima kasih
open akses youtube mutia soleha investree
penambahan 2 laptop new hire agent ULA
Selamat pagi team IT mohon di bantu 1 agent di lantai 4 tidak bisa login laptopnya terima k
Mohon bantuannya untuk pengecekan Laptop TL tidak bisa akses excel nya dengan data be
dear team, mohon dibantu laptop terkendala ketika chrome diclosed, jika ingin masuk lagi
Dear team IT, Mohon bantuannya agent Jakarta tidak bisa akses admin care dan admin c
Selamat pagi Team IT, mohon bantuannya untuk install WPS untuk team WAG. Terima kas
Dear team mohon bantuannya juga, agent Jakarta WFO terkendala admin care. Berikut a
Request Replacement Laptop Trainer AA Yogyakarta
Dear tim IT, mohon dibantu keyboard huruf A di laptop aku copot
Setting
dear wifimohon
team klien DANA
bantuannya... laptop JSM 4253 support Flip
WA webnya restart trs dari tadi harus di restart laptopnya baru bisa lagi tp gak lama error lagi trus blank abu2 sepe
Request Open Lock Laptop Project Titipaja
Laptop yg digunakan oleh PIC tidak mau dicas
Dear team @Helpdesk Radikari ♥️mohon bantuannya checking email RK (wiwiks@radikari.id)
Bantu untuk teams tidak bisa login
Dear team IT, mohon dibantu ticket 8149 a/n Ali. Tks
Dear Tim, mohon bantuannya untuk laptop training JIVA no 584 tidak connect ke wifi
Request NIK, Email, Akun AD, Access Card/RFID Projeck VIDA 4 Juli 2023
Dear team IT mohon bantuannya laptop tl l1 S414 tidak bisa akses BO diarahkan ke website
Request Mouse - Layanan Investree Jakarta
Dear team IT, mohon bantuannya agent WFO jakarta terkendala akses admin care. Anyde
Mohon dibantu laptop S413 belum bisa tersambung ke wifi dan printer.
Dear IT Team, Mohon di bantu laptop s429 belum bisa konek wifi, thx
mohon di bantu tim IT tidak bisa input sudah 3x coba tetep server error, terima kasih🙏
Team IT @Helpdesk Radikari boleh bantu jaringan internet ga stabil di lantai 16 yg didlm
Dear team IT, mohon bantuannya 1 laptop merchant tidak bisa Outlooknya H Tower 17 tik
Re: Request Headset
Dear team @~Helpdesk Radikari , boleh minta tolong untuk instalasi app zoom di laptop un
Dear Team IT mohon dibantu pengecekan dikarenakan inet Candi tidak stabil, saat mau buk
Kendala Laptop
Dear team IT @~Helpdesk Radikari Mohon bantu cek untuk laptop Lenovo T840 - JSM 4218 ti
Create / Activate Email - Dana KYC- Yogya-5 Jul 2023
Replace Laptop Asset
Mohon bantuannya internet kendala team
Dear IT team, mohon bantu laptop S429 tidak bisa di klik dimanapun. Thanks
Tolong dibantu laptopnya kakak2 dari tadi begini aja🙏🏻
Penarikan Laptop
Team IT minta tolong lan laptop Ella di ruang 3b depok. No ticket 8154
mohon bantuannya kak ini laptop baru kenapa port nya nggak bisa ke headset ya? suara
Deactive akun Dana
Dear tim IT, minta tolong tiket 8155, Terimakasih
Request penambahan open akses laptop VIDA
Request Replace Laptop RTFM L1 Site Semarang
Dear it team, mohon bantu laptop S429 tdk bisa di klik lg. Thank you
Selamat sore .. Mohon bantuannya tim IT, salah satu key terlepas seperti pada foto, mo
Dear Team IT, Tolong di bantu laptop RTFM H tower 17 reset factory, kaya laptop baru. Te
Dear Team IT, Tolong di bantu laptop RTFM H Tower Jakarta, excel nya minta license. Te
Tolong Bantu Connect VPN, (masih dirumah)
Permintaan install MS Office dan SSD
Dear helpdesk, mohon bantuan whitlist laptop saya di site 412. Nomor ip 172.28.53.85
Req Change Leptop
Upgrade Role Account AD Agent L1 to Agent L2 Support - Kawi 1 Semarang
pagi....help kk @Helpdesk Radikari ..email outlookku gak ada yg masuk emailnya dan gak bi
Pergantian headset rusak a/n Gemala Nurul Raudah
mohon bantuannya terkait laptop JSM-3874 terkendala tidak dapat digunakan seperti SS be
Mohon bantuannya terkait agent WFH Tokopedia dengan nomor JSM-3878 terkendala leptopn
Dear IT team, mohon bantu laptop di kawi 2 utk LC tidak bisa digunakan utk melampirkan
Dear Team IT, mohon dibantu laptop L2 Merchant tidak bisa login laptop, berikut tiket dan
Pre Training Batch 35 Project DANA Site Semarang
Dear tim IT, mohon bantu laptop agent channel nomor laptop S273 instal 3CX untuk keperl
Request Replacement Headset TL QA Anteraja Yogyakarta
Laptop tidak bisa untuk mendownload, Nomer laptop : S-418, S-419
Re: Request Replace Laptop KYC Jogja 070723
Dear tim IT bantu cek tidak connect, LAN sudah cabut pasang
mohon bantuannya 1 laptop KYC Kawi tidak dapat akses file.
Request
akun AD:Penambahan Laptop 11 Unit Projek VIDA
dody.permadi@smg.ad.radikari.co.id
White List Request

Replacement 3 buah mouse di floor Loreal
Replace Leptop dan Charger
Kak, untuk laptop training JIVA sudah selesai kak
Roadmaps & Syllabus Training New Hire DANA Batch 35 Semarang
Unlock Laptop R8
Request Penambahan Partisi Drive, Aplikasi, & Open Akses Laptop VIDA.
RE: Request NIK, Akun AD, Akun Ecentrix, Workspace, Email, dan PKWT Agent New Hire F
RoadMap & Syllabus Training Move Skill L2 Channel Support
Mohon bantuannya terkait agent WFH Tokopedia dengan nomor JSM-3871 terkendala tidak d
Dear team IT mohon bantuan internet candi reconecting. Terimakasih
Mohon bantuannya tim IT untuk satu laptop TL KYC tidak bisa terkoneksi menggunakan V
Dear Team IT mohon bantuannya email jsm tersebut ke locked. Terima kasih
morning team, mau konfirmasi untuk laptop ini saat ini kendalanya sama team. sudah di r
Mohon dibantu laptop S498, minta di instal outlook apps buat laptop dedicated outlook ti m
tolong dibantu laptop nomor 1267 excelnya reactive .
Mohon dibantu outlok merchant team, di jakarta h tower lantai 17 berkendala, nomor remd
Dear Team Mohon dibantu user download pada laptop baru di site Candi, an Riza Laksana
Dear team mohon bisa di bantu plasma L2 tidak dpaat connected .terima kasih
Mohon dibantu alat video call berkendala, di jakarta h tower lantai 17 berkendala, nomor
Req Update Role AD Jogja 080723
Replace JSM 3878
Mohon di bantu utk internat Candi Semarang down 3 hari yang lalu, Terima Kasih
dear IT team, mohon bantu laptop TL S436 di site candi tidak bisa connect ke 3cx. Nomor
Dear team IT, inet down kembali untuk site kawi 1. Terima kasih
Mohon dibantu pengecekan untuk innet jakarta putus nyambung, sudah beberapa kali no
Dear team IT, apakah saat ini kondisi internet belum stabil di Candi? Karena sering seka
Mohon bantuannya agent tidak bisa login akun AD dengan notif sebagai berikut
Dear team, mohon bantuan untuk di berikan LAN di floor loreal yang baru sejumlah 11,,
Request Pinjam Laptop Agent New Hire JIVA CS
Dear Team @Helpdesk Radikari mohon dibantu, Laptop S425 site Candi semarang anydesk 14
Bisa dibantu untuk koneksi di R3 ruang VIDA, untuk LAN nya lemot.
Mohon dibantu laptop Leader site jakarta tower H freeze. Terima kasih
Request Replace Laptop BPO tiket.com
pagi kak. Kak ini dari tadi begini terus dia ga masuk-masuk ada 5menitan loading🙏🏼 terima
Selamat pagi team IT, mohon bantuannya untuk laptop GSM - 3943 tidak bisa buka link https://vod-stream.tokoped
dear team IT mohn bantu instal wps atau excel, dikarenakan tidak bisa buka libre (seperti
dear IT, mohon bantu charge laptop tidak bisa digunakan, sudah coba di stop kontak lain te
Fwd: Req non-active akun
Dear Team IT, mohon bantu install 3CX pada laptop agent L2 Non Fraud (Kawi 1). No lap
halo kak, boleh dibantu untuk di instal ms. office (word, excel)
tim IT mohon dibantu setting wifi/LAN laptop TL di floor tiket
Team IT, tolong bantu wifi inet nya pts2
Dear Team IT mohon bantuan Laptop TL nomor laptop S411 tidak dpt buka zendesk dan BO
Team mohon bantuannya laptop agent CS ke locked
Install Office TL VIDA
Request Replace Laptop JSM 4253
Request Open VPN JSM 3722
Perkemarin malam ada pertukeran laptop di candi dan ada 1 laptop dedicated di Candi yaa
Dear Tim IT, mohon dibantu cek utk internet di Lt16 dikarenakan tidak bisa dan mengakibat
REQUEST-Replacement Charger Laptop Agent Amartha Telecollection
Dear Team IT, mohon bantuannya untuk laptop TL berkendala seperti ini. Terima kasih.
Request Offering Letter dan NDA Operation Manager Project MAP Site Depok
Dear team, Mohon bantuannya terkait laptop jsm 3790 tidak dapat menyimpan seperti ss be
Bantu Install WPS sekalian
pagi kak ana? boleh dibantu ZD ku kao mau dibuka keterangan gini tapi koneksi aman
Request Download MS Excel
Mohon bantuannya team IT utk salah satu agent KYC Jogja tidak bisa login AD dengan resp
Mohon dibantu untuk laptop agent H Tower 17 tidak bisa masuk krn akun AD ke lock after
Dear team, mohon bantuannya pengecekan untuk JSM-3798 stuck muter disini saja sudah
Create new email RK
Dear Team IT, Mohon dibantu laptop RTFM error H Tower lantai 17, Terima kasih
Dear Team IT mohon bantuannya nomor tiket 8207
Dear team it, help instal whats app di laptop karena by whats app web tidak bsa log in.
Dear team IT, mohon bantuannya agent WFO Jakarta tidak bisa akses admin care dan ad
Upgrade Role Account AD Agent L1 to Agent L2 Support - Kawi 1 Semarang
Dari pagi laptopnya lemot, jam 11 tadi ngerestart langsung sampe jam segini masih begini k
Dear Tim IT, mohon dibantu utk internet di ruang meeting Lt17 karena dari client terkendal
Dear team IT, Mohon di bantu laptop blank di kawi 2 ya. Thanks
Request Reset Password Email RK
Unlock Laptop JSM-3767
Replace Charger jsm 3792
(Request) Install Aplikasi Bandicam & Whatsapp Web di laptop PAIB
Re: Request NIK, Akun AD, Workspace, Email, dan PKWT Agent New Hire JIVA Batch 10 S
Dear Tim IT, mohon bantuannya laptop aq mousenya gak conect udh cb smua mouse,sedangk
need help koneksi wifi client ada 4 orang yg duty di Candi, minta tolong untuk di check tha
Request NIK Direct Sales Freelance PAIB
Dear IT Team, mohon bantu outlook sudah di refresh beberapa kali namun tidak menerima
Dear Tim, mohon dibantu kembali utk laptop agent karena freze sesuai tampilan berikut
Final Report New Hire Training Batch 14 Project Ula Site Yogyakarta
Dear team It, mohon bantuannya untuk whats app laptop tdk bsa diakses kembali. Anyde
Pagi tim IT mohon dibantu 1 laptop PIC site KYB depok ruang 3c tidak bisa akses excel. no tiket 8210. Terimakasih
Dear IT Team, mohon dibantu laptop RTFM site jkt tidak bisa buka zendesk. terima kasih
Team IT, mhn dibantu setting inet lt 3b depokThx
Dear team IT, mohon bantu laptop channel tidak bisa dingtalk. No laptop S583 sm S584. Lokasi Candi. Terima kas
Pagi team @Helpdesk Radikari mohon bantuannya meloginkan akun pada laptop untuk train
Dear team IT, mohon bantuan nya setting wifi laptop ruang meeting lt 17, thanks
Request akses WIFI TL Vida
Agent Resign DANA Digital 110723
dear tim @Helpdesk Radikari mohon bantuannya untuk laptop JSM-3750 di R7 mengalami ke
Dear Team ITMohon informasinya untuk Disable Content-Security-Policy berikut apakah bisa dibantu install pada s
Sore kak. Ini agent 5 gabisa internet🙏🏼
Hi team, mohon bantuannya saat ini di Floor Ula terkendala Internetnya tidak terhubung. A
Request instal Disable Content-Security-Policy
Hi Team, need help install microsip ulang ya di laptop agent JIVA CS, baru install ulang win
Team IT tlg cek.. inet tidak stabil di lt 3 dan 4
Request Pemindahan Laptop
Dear team IT, Mohon dibantu kabel HDMI susah connect untuk presentasi di ruang meeting kawi 1, Terima kasih
Req Replace Charger Laptop-140723
Dear IT Team, mohon dibantu 1 laptop agent site jkt tower H lt 17 outlook terkendala.
Re: Request Adendum Mitra Kerja QC
Replace JSM 3817
Mohon bantuanya terkait lupa password akun gmail Radikari namun ketika memasukan konfi
Re: Aproval penggantian laptop karyawan MPO
Request Pembuatan NIK & Akun new SPV DANA (Genta Wijaya)
Request Pembuatan NIK & Akun New hire DANA batch 35 Site Semarang
Re: Replace agent - Pembuatan Akun AD dan Pembuatan Kontrak 14072023
Team IT on duty mohon bantu kendala laptop need bitlocker recovery. Terima kasih
Mohon dibantu pengecekan untuk jaringan Lantai 2 apakah ada kendala ? karena dari pukul
Gw ga bs ni call ni om..web phone nya kek gini di radion di download
Setting wifi dan colokin HDMI
Mohon dibantu outlook kendala tidak bisa menerima atau mengirim email, di h tower lanta
dear IT team, mohon bantu laptop TL di site kawi 2 terkendala 3cx not connected di lapt
Dear team, need advice untuk Tampermonkey ini kan ada script nya. apakah script ini bisa d
team untuk yg ini terdapat beberapa laptop yg belum terinstall yah, contohnya JSM 3359 dengan tampilan berikut
Dear team, mohon dibantu laptop JSM-4134 dikarenakan untuk data ter reset tiba tiba dan
Pagi Tim,
Kendala
Request carger
Replacenot fungsi.BPO tiket.com
Laptop
Sudah di pindahkan ke colokan di
Mohon dibantu WA berkendala yang lain juga
H tower tetap
lantai sama. menyebabkan
17 jakarta, agent tidak bisa gunakan laptop tersebut
no remdesk 8221
elamat siang team IT, mohon bantuannya 1 laptop dengan nomor aset 306 di ruang KYB 3C
Dear team IT, mohon bantuannya untuk install WPS untuk jsm berikut JSM - 3829. Terima
Dear team IT, mohon bantuannya juga untuk laptop ini Jsm - 3787.
Mohon di bantu laptop agent LC H Tower lantai 17 tidak bisa buka video yang dikirimkan cu
Mohon dibantu TV Plasma Lantai 2 tidak bisa connect lagi team. Dengan kendala sebagai t
Sdh lbih dr 30 mnit posi2 spt ini
Request Pergantian Laptop
Request Disable Sticky Notes & Notepad Agent Jakarta & Semarang
Team IT minta tolong laptop Ella di lt 17 gak bisa wifi dan lan. Tiket remdesk menyusuk
Selamat pagi tim IT mohon bantuannya, tidak bisa akses BO Dana..
dear tim @Helpdesk Radikari mohon bantuannya untuk laptop JSM-4112 di R10 mengalami k
Dear Team IT, mohon bantu team Inhouse terkendala inet di Kawi 2. Thanks
Dear IT team, mohon bantu internet kawi 2 terputus. Terima kasih
Dear team IT mohon bantuanya untuk 1 laptop di H tower untuk agent DM Fraud stack han
Boleh bantu check laptop ku kendala Paste Value Only nih, lumayan ganggu ngerjain report
Request Pinjam Laptop Agent New Hire JIVA CS
team masih ada laptop dengan kendala yg sama JSM-4247
Hi team IT,
anydesk: mohon
1 193 155dibantu
822 laptop qa lt 17. Terimakasih
mohon dibantu sekarang karena sedang time motion ya team
Tim IT, mohon dibantu untuk LAN tidak berfungsi dan suda coba dua LAN masih sama
Dear tim IT, mintol salah satu BO agent KYB jogja mengalami gambar seperti di atas. Tiket menyusul, terimakasi
Pagi team IT, Site Kawi I Smg mengalami hal yg sama ticket 8225. Thanks
Dear team IT untuk site candi jg ada beberapa yg mengalami hal serupa. Thank you
Reset password AD laptop JSM-3803
Dear IT, mohon di bantu akses internet di floor dana digital H tower ya. Thank you
Email id TL kosong
Siang,, babang IT aku mau login outlook kenapa begini yaa bang? boleh dibantu?
Request Reset Password Outlook Trainer Investree
Request PKWT, NIK, Email, Akun AD, Access Card/RFID Amartha PAC Yogyakarta
Upgrade Role Account AD Agent L1 to Agent L2 Channel- Kawi 1 Semarang
Mohon di bantu cek kembali, utk agent Live chat sering tampil notifikasi merah2 saat handl
Dear team IT, Mohon bantuan untuk dapat di berikan akses download video pada all lap
Dear team IT, mohon bantuan untuk laptop agrnt JSM-3767 suara tidak bisa muncul, salah s
dear team IT, mohon bantu pengecekan apakah ada kendala jaringan? saya tidak dapat ak
Mohon bantuannya kendala laptop No Wi-fi network found apakah ada pembatasan access
Dear Team IT mohon bantu fu laptop saya terkendala menggunakan wifi kantor tiket di tub
Guys, apakah untuk internet tidak bisa auto hidup lg setelah listrik mati?
Pagi Team @Helpdesk Radikari saat ini layanan jogsem masih di back up UPS kah? Karena p
Dear team IT, mohon bantuannya untuk JSM - 3806 dan anydesk 1 714 149 628, dikarenakan
Mohon bantuanya kembali terkait dengan kendala ini mash berlangungg sudah di bantu uba
Dear Tim IT mohon dibantu laptob s631 tidak bisa akses zendesk dan BO dengan notif tersebut dan sudah dicoba
Dear team IT, mohon dibantu untuk JSM 3860 tidak bisa dicharger. Terimakasih.
Team it help wifi inet Ella di lt 17 raw merchant. No ticket 8233
dear team, apakah bisa dibantu, laptop dengan JSM 4153, ANYDESK 1 695 610 373, whatsapp web selalu log out
Request Open Access Notepad - L2 Merchant Check Settlement dari XL Merchant
Request Open Access Notepad - L2 Merchant Check Settlement dari XL Merchant
Request Pembuatan NIK & Akun New hire DANA batch 35 Site Semarang
Surat Pengajuan Resign Agent Amartha Telecaller
Req pengaturan sleep time
Pre Training Information of New Hire Training Batch 15 Project Ula Site Yogyakarta
Dear team IT mohon bantu laptop agent S520 tidak bisa digunakan untuk download Surat Pengaduan Pengguna 🙏🏽
siang kak, leptopku minta tolong di setting biar bisa ngeprintbisa di bantu kah?
Hi Team,mohon bantuannya download report kenapa tidak bisa copas data di gsheetnya y
dear team, need help untuk laptop training tidak bisa konek jaringan wifi. JSM-4247. terima kasih
Hi team boleh dibantu terkait dengan jaringan internet di kawi 2 terkendala seperti terlampir thanks
eam IT, tolong dibantubeberapa laptop floor tiket LAN nya mati kalo di tinggal lama, say
Mohon bantuannya untuk cek laptop QC KYC Dana, karena terdapat kendala pada mikrofo
Dear Team IT, mohon bantu pengecekan laptop saya masih belum bisa akses sf, admin ca
Tolong di bantu inet H Tower Jakarta DC.
Dear Tim IT mohon dibantu kendala Zendesk tidak dapat diakses, (laptop RTFM S-453) si
Dear team IT, mohon bantuannya site jakarta tdk bsa akses BO. thanks
Dear team @Helpdesk RadikariMohon bantuanya untuk setting laptop client koneksi ke wifi,
pagi tim IT mohon dibantu 1 laptop PIC site KYB depok ruang 3c tidak bisa akses excel. No tiket 8241 terimakasih
Dear Team IT, mohon dibantu agent L2 Support tidak bisa login dengan ket terlampir pada site kawi 1. Terima kasi
Pagi tim @~Helpdesk Radikari ,Mohon bantuannya untuk download excel pada JSM 3743T
dear team mohon bantuannya excel ku muncul ini trs, krn error kemaren.. dibantu ya kaka
pagi kaka IT, boleh dibantu cek laptop di floor kak.. mksh
Selamat pagi team @Helpdesk Radikari mohon bantuannya terkait pengunaan open vpn untuk Vida. Terimakasih
Dear Team IT, mohon dibantu inet kawi 1 2 3 reconnecting, terima kasih
Selamat pagi team @Helpdesk Radikari mohon bantuannya terkait pengunaan open vpn un
REQUEST-untuk dibuka lock 4 laptop di Ruang R10 ke Ruang R7
Dear Team IT, mohon dibantu koordinasi dengan tim IT Tiket untuk akses printunl atas nama Zein. Terima kasih
@Helpdesk Radikari bisa bantu untuk speaker laptop di site tiket.com? QA - anydesk 1 97
Request pergantian Laptop
Project Action
LnD No Action, normal kembali setelah klik continue
DANA KYB input password dan tidak boleh ada unsur nama
Tiket.com Ganti kabel LAN
FLIP Eskalasi L2
AnterAja clear cache
DANA CS Listrik PLN mati pukul 12.53 kemudian genset UP 12.54, laporan masuk
DANA KYB
FLIP Reactive office
DANA CS Eskalasi L2
Tiket.com unlock account
DANA KYC no action
DANA CS Sudah dii backup genset dan ups
Tiket.com FU tim AD
Tiket.com Eskalsi tim AD untuk reset password
Bluefox email reset password
FLIP buat partisi penyimpanan
LnD import backup data
LnD FU tim AD
DANA KYC FU tim AD
Bluefox Restart dan cabut colok LAN
SnD Clear cache
LnD FU Tim L1
DANA DIGITAL Setting ulang IP
AnterAja FU tim AD
AnterAja Run troubleshoot
DANA DIGITAL setting 3cx
SnD Coba berkala
AnterAja Restart Device
LnD Eskalasi Aset
VIDA Eskalasi Aset
DANA CS FU tim L1
LnD
Tiket.com FU tim AD
DANA DIGITAL
MAP done setting thunderbird
FLIP
SnD ajukan replace, tidak bisa hidup jika tidak di charger
AnterAja
Amartha ekalasi asset
Amartha eskalasi L2
ULA eskalasi L2
ULA redownload dokumen nya
Investree eskalasi L1
ULA eskalasi asset
Bluefox Esakalasi Ke team AD
FLIP Input Akun Office
AnterAja FU tim AD
Tiket.com Reopen Chrome
AnterAja Install WPS
AnterAja Eskalasi Aset
MAP ganti keyboard
DANA DIGITAL FU tim L1 (akses wifi untuk klien)
FLIP Clear Cache
AnterAja Eskalasi Aset
DANA KYC Setelah dilakukan pengecekkan bisa charger (hanya saja logo ketika cas
DANA KYC uncheck leave message
Loreal Login menggunakan apps teams
DANA DIGITAL FU tim L1 (akses wifi untuk klien)
JIVA Fu tim L1
VIDA eskalasi L2
DANA DIGITAL eskalasi L1
Investree ganti mouse
Tiket.com Eskalasi ke tim L2
LnD eskalasi L1 dan setting driver printer
LnD eskalasi L1
PAIB followup in house
Investree No Action normal kembali
DANA DIGITAL End task dan reopen
eskalasi asset
JIVA Instalasi Zoom
DANA DIGITAL no action, normal kembali
Management terdapat windows update yg di perlukan laptop ka nia
LnD Menambahkan www pada tiket Flight. Karena tiket yang lain berjalan nor
DANA KYC Eskalasi ke tim L2
Management replace laptop pak deny
FLIP
LnD restart devices
Investree Force shutdown
DANA KYC Eskalasi ke team Asset
DANA DIGITAL ganti kabel LAN
Tiket.com Troubleshoot Audio kemudian Restart
DANA DIGITAL Deactive Account - Dana Digital- Semarang - 5 Jul 2023
DANA KYC
VIDA Eskalasi L2
DANA DIGITAL eskalasi asset
LnD pencet ctrl + alt + del
DANA KYB Ganti tulang keyboard di beberapa huruf
DANA DIGITAL Windows update jalan sendiri
DANA DIGITAL Aktivasi office
LnD Input pass pritunl
Management installasi SSD
Management eskalasi L1
FLIP eskalasi asset
DANA CS eskalasi L2
Management hapus beberapa email lama dan setting ulang outlook
Management Relace Headset Baru
AnterAja input bitlocker
AnterAja dicek berlanjut besok sabtu
DANA DIGITAL
DANA CS FU tim AD
LnD Eskalasi ke Asset
DANA DIGITAL Done install 3CX
AnterAja eskalasi asset
DANA KYC
DANA KYC eskalasi asset
PAIB ganti kabel lan
VIDA eskalasi asset
DANA KYC
Loreal eskalasi l2
Loreal Eskalasi ke team Asset
FLIP Eskalsi ke Team Asset
JIVA Penarikan Laptop
SnD Eskalasi ke team Asset
VIDA Eskalsi ke Team L2 Account
FLIP Eskalasi ke L2 Account
AnterAja
DANA DIGITAL FU tim L1
DANA KYC konek vpn
Tiket.com Unlock akun AD basyarudinbasyarudin@radikari.co.id
FLIP cabut all colokan usb di laptop dan restart kembali
DANA CS Done install outlook
DANA DIGITAL aktivasi office
DANA DIGITAL aktivasi office
DANA CS pin quick access folder download
FLIP FU ke tim L1
DANA DIGITAL Device rusak
DANA KYC eskalasi L2
Eskalasi ke team Assrt
DANA DIGITAL Koordinasi dengan L1
DANA DIGITAL FU ke tim L1 (dari L1 FU ke tim Voxnet - IP yang didapat tidak sesuai)
DANA DIGITAL Koordinasi dengan L1
DANA DIGITAL FU tim L1 (voxnet down)
DANA DIGITAL FU tim L1
FLIP FU tim AD
Loreal Whitelist L1
JIVA Eskalasi Aset
LnD Alihkan koneksi menggunakan Wi-Fi
VIDA
DANA DIGITAL end task
Tiket.com eskalasi aset
Investree Force Shutdown
AnterAja Coba berkala
AnterAja Inatall WPS
DANA CS Replace charger
DANA KYB Eskalasi L2
DANA CS Done install 3CX
MAP instal office
Tiket.com Eskalasi L1
DANA DIGITAL kordinasi dengan L1
DANA DIGITAL FU tim L1 (open firewall)
JIVA unlock
VIDA install office
FLIP Eskalasi Aset
AnterAja Eskalasi L1 Network
DANA DIGITAL install ulang instagram
Investree kordinasi dengan L1
Amartha eskalasi asset
Investree Laptop lowbet
MAP eskalasi L2
AnterAja Memasukan Credential
AnterAja Install WPS
DANA DIGITAL issue: ketika akses ke system menggunakan LAN situs tidak dapat dijangk
AnterAja install office
DANA KYC Unlock account
DANA DIGITAL Unlock account
AnterAja
DANA KYC eskalasi L2
DANA DIGITAL Restart Laptop
DANA KYB Eskalasi ke L2 karena salah OU
DANA DIGITAL Done install WA
Tiket.com Tim IT Tiket untuk whitelist mac address
DANA DIGITAL Eskalasi ke L2
Investree laptop lagi proses windows update
Investree seeting wifi client guest
LnD Restart Laptop
AnterAja Eskalasi L2
VIDA Eskalasi L2
Loreal Eskalasi ke Asset untuk Unlock Laptop Floor de Eskalasi ke L1 untuk VP
AnterAja Eskalasi ke Team Asset
PAIB install bandicam dan wa pc
JIVA Eskalasi L2
Investree Restart
DANA DIGITAL FU tim L1 (whitelist perangkat)
PAIB Eskalasi L2
LnD
Investree Windows update di background, restart laptop
ULA Eskalasi L2
DANA DIGITAL
DANA KYB Licensi Office
DANA DIGITAL eskalasi l1 whitelist ip
DANA KYB ganti kabel LAN
DANA DIGITAL Install Ulang Dingtalk
VIDA
DANA DIGITAL
VIDA
DANA DIGITAL Eskalasi L2
SnD
FLIP
Investree ganti ssid radikari.id dan endtaks chrome
ULA Coba berkala
FLIP Eskalasi tim AD
JIVA Install microsip
Bluefox
LnD Refresh
DANA DIGITAL
DANA DIGITAL reopen outluk
DANA KYC Eskalasi L2
AnterAja eskalasi asset
LnD reopen chrome, clear cache, restart
MPO
Bluefox Eskalasi ke L2
Tiket.com Input BitLocker
FLIP FU ke tim network
Amartha
Management masukan akun wifi clien
DANA DIGITAL reopen outlook
DANA DIGITAL issue: 3CX Not Connected (sudah ganti akun lain, IP yang didapat -> 122.
FLIP
FLIP
AnterAja
FLIP
Tiket.com Eskalasi Aset
DANA DIGITAL clear cache
DANA KYB
AnterAja Done setting WPS
AnterAja Inputin BitLocker
DANA DIGITAL File vidio corrupt
FLIP Update Chrome dan Update Windows
Bluefox

DANA DIGITAL Lepas dan pasang AD
DANA KYB
DANA DIGITAL Eskalasi ke Asset
SnD Clear Cache chrome
DANA DIGITAL issue: mau konekin wifi di HP cliet | action: FU ke L1
DANA DIGITAL issue: all kawi inet tidak bisa after matlis | action: no action normal kem
DANA DIGITAL Resart device
LnD
VIDA Eskalasi L2
JIVA Pengembalian Laptop Training
DANA DIGITAL Force Shutdown
FLIP gpupdate
FLIP
DANA DIGITAL issue: BO blank pada link https://custmng.saas.dana.id/user/query.htm?
AnterAja FU tim AD
DANA KYC Eskalasi L1
DANA KYB setting outlook
Investree Eskalasi L2
Investree Eskalasi L2
Amartha Eskalasi L2
DANA DIGITAL
Loreal
Loreal
Tiket.com
DANA CS Disable-enable adapter wifi
Tiket.com
FLIP Sudah bisa kembali internet setelah listrik menyalah dan Cisco UP
Tiket.com Sudah bisa kembali internet setelah listrik menyalah dan Cisco UP
AnterAja
FLIP Restart
AnterAja
DANA CS
AnterAja
DANA CS Eskalasi L2
DANA CS Eskalasi L2
Amartha Eskalasi ke team L2
Management Eskalasi L2
ULA Eskalasi Team Asset
DANA CS Pin folder download
Tiket.com
JIVA Reactivation
LnD Fu tim L1
Tiket.com
DANA KYC Troubleshoot Microphon
Tiket.com Restart Device
DANA DIGITAL no action inet normal kembali
DANA DIGITAL eskalasi L1 network
DANA DIGITAL Eskalasi L1 network (sedang ada maintenance dan perpindahan jalur)
FLIP Eskalasi L1
DANA KYB Ganti Licensi Office
DANA CS FU tim AD
AnterAja Ganti Licensi Office
SnD Ganti Licensi Office
Investree
SnD
SnD
SnD
Tiket.com
LnD
DANA CS Eskalasi Team Asset
Status Channel User Date-Time Closed
Closed Whatsapp Group ria 7/1/2023 9:00:55
Closed Whatsapp Group jannu 7/1/2023 9:20:57
Closed Whatsapp Group sukma 7/1/2023 8:45:07
Open Email toni 7/1/2023 12:12:30
Closed Whatsapp Group pamungkas 7/1/2023 13:33:55
Closed Whatsapp Group sai 7/1/2023 14:27:00
Open Whatsapp Group roberts
Closed Whatsapp Group Arif 01/07/2023 11:25:13
Closed Email Yasir Amri 7/1/2023 23:45:00
Closed Whatsapp Group enif 02/07/2023 11:01:57
Closed Whatsapp Group hesti 7/2/2023 14:20:43
Closed Whatsapp Group Fauzan 03/06/2023 0:36:00
Closed Whatsapp Group solikhah 7/3/2023 7:28:36
Closed Email Rizky Agustian 7/3/2023 8:15:47
Closed Whatsapp Group sigit juandi 7/3/2023 8:18:59
Closed Whatsapp Group rhendy sapta wardhana 7/3/2023 9:08:25
Closed Whatsapp Group vanilla 7/3/2023 9:17:57
Closed Whatsapp Group enny sulistiyani 7/3/2023 9:50:32
Closed Whatsapp Group wiwik 7/3/2023 9:52:47
Closed Whatsapp Group mirna amir 7/3/2023 10:10:20
Closed Whatsapp Group elita permatasari 7/3/2023 10:24:58
Closed In Person vanilla 7/3/2023 10:54:38
Closed In Person aulia 7/3/2023 9:57:08
Closed Whatsapp Group tyas
Closed Whatsapp Group jourga dewangga 7/3/2023 11:44:37
Closed Whatsapp Group al 7/3/2023 12:01:49
Open Whatsapp Group ferry setyawan
Open Whatsapp Group anung
Escalation Email Andini Maydina
Escalation Email Candra SK
Closed Whatsapp Group fauzan 7/3/2023 12:05:00
Open Whatsapp Group baskara
Closed Whatsapp Group iskandar dinata 7/3/2023 14:01:21
Closed Email Martinus Radityo
Closed Whatsapp Group reza fahmi 7/3/2023 15:03:42
Closed Whatsapp Group bisri mustofah 7/3/2023 15:13:24
Closed Whatsapp Group elita permatasari 7/3/2023 15:40:42
Open Whatsapp Group jourga dewangga
Closed Email candrasatriokumolo@radikari.i 7/5/2023 11:37:08
Closed Email pak denny 05/07/2023 12:48:02
Closed Email algifary 7/10/2023 13:10:32
Closed Whatsapp Group rinhga 7/3/2023 18:12:11
Closed Email ana 7/4/2023 11:40:11
Closed Email algifary 7/5/2023 11:37:08
Closed Whatsapp Group Adelia 7/4/2023 8:10:42
Closed Whatsapp Group zudin 7/4/2023 8:16:30
Closed Whatsapp Group Pamungkas 7/4/2023 10:19:37
Closed Whatsapp Group pita 7/4/2023 10:09:20
Escalation Email Enny Sulistiyani
Closed Whatsapp Group adisty 7/4/2023 10:49:37
Closed Remdesk ARIF ROHMAN HAKIM 7/4/2023 10:46:00
Closed Whatsapp Group mita dwi a 7/4/2023 12:21:16
Closed Email anjan 7/4/2023 13:00:07
Closed Remdesk NOVAN LESTARI PUTRA 04/07/2023 13:26:13
Closed Whatsapp Group Wiwiks 04/07/2023 14:50:35
Closed Whatsapp Group Denta 04/07/2023 14:02:40
Closed Remdesk ARIF ROHMAN HAKIM 04/07/2023 13:50:00
Closed Whatsapp Group praditya 04/07/2023 14:40:01
Closed Email denny 06/07/2023 13:45:17
Closed Whatsapp Group theana 05/07/2023 9:05:56
Closed Email andi 05/07/2023 9:10:26
Closed Whatsapp Group sholiikah 05/07/2023 9:12:44
Closed Whatsapp Group fellista 7/5/2023 10:13:33
Closed Whatsapp Group catherine dian 7/5/2023 9:35:58
Closed Whatsapp Group Morin 05/07/2023 13:05:10
Closed Whatsapp Group ana 05/07/2023 14:03:25
Closed Whatsapp Group 05/07/2023 15:07:12
Open Whatsapp Group bayu bawono
Closed Whatsapp Group Indika 05/07/2023 15:38:51
Open Whatsapp Group Nia 05/07/2023 16:25:10
Closed Whatsapp Group Agung Kristianto 7/5/2023 16:54:14
Escalation Email Denny Oktafiansyah
Closed Email Denny Oktafiansyah
Closed Whatsapp Group nisa 7/6/2023 9:20:07
Escalation Email Niswanty Nazka
Closed Whatsapp Group Cat's

Closed Email Denny Oktafiansyah 7/6/2023 13:35:00
Email
Closed Email Fajar Amrulloh Ahmad 7/7/2023 9:00:00
Open Whatsapp Group Syahdan
Closed Whatsapp Group Rouzder 7/7/2023 0:35:40
Closed Whatsapp Group Rouzder 7/7/2023 1:35:19
Closed In Person Mukti 7/7/2023 7:58:59
Open Email Brahma Linggadityo Sudarmono
Closed In Person martinus radityo 7/7/2023 10:04:56
Waiting Email rhendy
Whatsapp Group
Closed Email gege 7/7/2023 11:25:01
Closed Whatsapp Group jourga 7/7/2023 12:10:15
Closed Whatsapp Group dara 7/7/2023 12:41:49
Closed Whatsapp Group gebrina 7/7/2023 13:27:00
Closed Whatsapp Group karisma 7/7/2023 13:59:15
Closed Email mukti.nur@radikari.id 7/7/2023 15:00:00
Closed Remdesk TIKA RAMADHANI FITRI 07/07/2023 14:26:00
Closed Email Imam Galih Prasetyo 08/07/2023 11:40:11
Closed Remdesk NOVAN LESTARI PUTRA 7/7/2023 13:55:00
Waiting Email nazka
Closed Whatsapp Group febri 7/7/2023 13:57:01
Waiting Email candra
Closed Email denta 7/7/2023 23:38:13
Closed Email dentabennandet@radikari.id 07/07/2023 17:13:54
Escalation Email Rhendy Sapta Wardhana
Closed Whatsapp Group pradityamaya 7/7/2023 18:16:56
Closed Email mukti.nur@radikari.id 7/8/2023 9:00:00
Closed Email Gregorius Ferry Setyawan 7/7/2023 18:06:34
Escalation Email Candra SK 7/7/2023 23:48:05
Escalation Email denny oktafiansyah
Closed Email fersyta@radikari.id 7/8/2023 9:00:00
Open Whatsapp Group dara
Closed Whatsapp Group yufron hidayat 7/7/2023 18:33:00
Closed Remdesk HESTI VERA 7/7/2023 20:38:53
Closed Whatsapp Group ~Arya Dentawiyanjana 7/7/2023 22:48:07
Closed Whatsapp Group julaiha 7/8/2023 8:20:41
Closed Remdesk SHAIKHU AL FARISI 7/8/2023 8:35:00
Closed Remdesk mei m 7/8/2023 8:35:21
Closed Whatsapp Group sepul sidik 7/8/2023 9:45:24
Closed Whatsapp Group hendra s haryanto 7/8/2023 13:14:34
Closed Email nazka 7/8/2023 15:10:57
Closed Email Ria Ambarwati 7/8/2023 18:35:27
Closed Whatsapp Group moms niegy 7/9/2023 8:19:32
Closed Whatsapp Group karisma 7/9/2023 10:23:00
Closed Whatsapp Group saepul 7/9/2023 10:58:50
Closed Whatsapp Group zudin 7/10/2023 8:11:29
Closed Whatsapp Group Denta 7/10/2023 8:26:42
Closed Whatsapp Group Nikmah 7/10/2023 13:21:23
Closed Whatsapp Group Zhahwa 7/10/2023 9:20:55
Open
Closed Whatsapp Group rio 7/10/2023 9:30:55
Escalation Email
Closed Whatsapp Group lesni 7/10/2023 10:25:22
Closed Whatsapp Group Afta 7/10/2023 10:19:13
Closed Whatsapp Group Kristina 7/10/2023 10:28:49
Closed Remdesk LIA RATNASARI 10/07/2023 10:22:00
Escalation Email Denny
Closed Whatsapp Group Ulfah 7/10/2023 11:20:00
Closed In Person Reza Fahmi 7/10/2023 11:44:01
Closed Whatsapp Group Renggo 7/10/2023 12:11:48
Closed Whatsapp Group muhammad edi 7/10/2023 12:06:20
Closed Whatsapp Group Maya 7/10/2023 13:18:18
Closed In Person Eki 7/10/2023 13:13:03
Closed Email Siti 7/10/2023 15:20:49
Waiting Email Saddam 7/10/2023 15:33:12
Closed Whatsapp Group indah aulia 7/10/2023 15:20:00
Closed Whatsapp Group Desi 7/10/2023 15:35:52
Closed Email elita 7/10/2023 16:24:15
Closed 7/10/2023 16:35:09
Escalation Email 7/10/2023 21:10:03
Closed Whatsapp Group Jourga 7/11/2023 11:13:41
Closed In Person Jourga 7/11/2023 11:18:31
Closed In Person al 7/11/2023 9:12:00
Closed Email Saddam 7/11/2023 15:45:59
Closed Whatsapp Group Hesti 7/11/2023 12:42:12
Closed Whatsapp Group Moms Niegi 7/11/2023 13:13:13
Open Whatsapp Group Diary
Waiting Email denny
Closed Whatsapp Group moms Niegi 12/07/2023 7:42:30
Open Whatsapp Group Jannu
Closed Whatsapp Group bunga 12/07/2023 9:20:00
Closed Whatsapp Group shollikah 12/07/2023 9:40:19
Closed Email Denny 12/07/2023 11:30:00
Closed Whatsapp Group nissa 7/12/2023 11:42:21
Closed Whatsapp Group arul wayki 12/07/2023 14:00:00
Waiting Email enny
Waiting Email Denny
Closed Email Denta 12/07/2023 15:16:02
Closed Email Ria 12/07/2023 15:26:03
Closed Email Alam 12/07/2023 17:04:03
Escalation Email Denny
Closed Whatsapp Group Sri 7/12/2023 15:43:55
Closed Whatsapp Group Indah 12/07/2023 16:00:12
Waiting Email Denny
Closed Whatsapp Group Catherine 12/07/2023 16:58:00
Waiting Email Denny
Closed Whatsapp Group Bunga 12/07/2023 20:53:00
Closed Whatsapp Group Eriska 13/07/2023 8:10:00
Closed Whatsapp Group Rio 13/07/2023 9:00:45
Closed Whatsapp Group Endah 7/13/2023 9:30:00
Open Whatsapp Group Eki
Open Whatsapp Group Riyan
Open Email Candra
Waiting Email Denny
Open Whatsapp Group Bella
Open Whatsapp Group veronika
Closed Whatsapp Group Lesnidabrt 7/13/2023 16:01:58
Closed Whatsapp Group Rihga 7/13/2023 16:05:07
Waiting Email Arif
Closed Whatsapp Group Nikmah 7/13/2023 17:22:50
Open Whatsapp Group Pak Eko
Open Email Rihga
Closed Whatsapp Group Fellista 7/14/2023 10:03:00
Open Email Wiwik 7/14/2023 10:35:00
Open Whatsapp Group rio adnan 7/14/2023 12:05:14
Closed Email Deny 7/14/2023 14:00:00
Waiting Email ria ambarwati
Waiting Whatsapp Group baskara 7/14/2023 17:20:26
Open Email Suhenra Suhara
Waiting Email Denny Oktafiansyah
Closed Whatsapp Group Bruno
Closed Whatsapp Group dinda herdiani 7/15/2023 8:25:15
Open In Person nila
Closed Whatsapp Group bu yuni 7/15/2023 12:03:49
Closed Whatsapp Group saepul sidik 7/15/2023 12:59:36
Open Whatsapp Group anung

Open Whatsapp Group tonny imwar
Closed Email Renggo Danu Bimantaka 7/16/2023 20:32:35
Closed Whatsapp Group saepul sidik 7/16/2023 11:29:52
Open Whatsapp Group intan
Closed Whatsapp Group moms niegy 7/17/2023 8:09:39
Closed Whatsapp Group dinda herdiani
Open Whatsapp Group rosid
Open Email Rahmat Alam Firdaus
Closed Email Doni Wibowo 7/17/2023 10:10:00
Closed Email Doni Wibowo 7/17/2023 9:52:30
Closed Whatsapp Group ella rahmadani 17/07/2023 10:08:37
Open Whatsapp Group ipang
Closed Email Indah Aulia 7/18/2023 7:00:00
Closed Whatsapp Group lulu nabilah
Closed Whatsapp Group ulfah 7/17/2023 12:33:47
Closed Whatsapp Group dasa rahmat 7/17/2023 13:02:45
Open Whatsapp Group manja dita
Waiting Email denny oktafiansyah
Open Email knikmah@radikari.id
Closed Whatsapp Group Syifa 7/17/2023 17:35:57
Closed Whatsapp Group Julaiha 7/17/2023 22:34:28
Escalation Whatsapp Group ~Tonny Imwar
Closed Whatsapp Group robertus aditya 7/18/2023 8:15:21
Closed Whatsapp Group arif 7/18/2023 8:18:31
Closed Whatsapp Group aulia 7/18/2023 8:18:33
Closed Email Saddam Ardiansyah 7/18/2023 8:24:41
Closed Whatsapp Group Nazka 7/18/2023 9:25:19
Closed Remdesk robertus aditya
Closed Email Indah Aulia 7/18/2023 10:58:11
Escalation Whatsapp Group m5h
Escalation Email Zakiatul khasanah
Waiting Email denny oktafiansyah
Closed Email denny oktafiansyah 7/18/2023 15:53:00
Open Whatsapp Group moms niegy
Open Email denta
Open Whatsapp Group denta
Open Whatsapp Group
Closed Whatsapp Group amri 7/19/2023 7:50:00
Open Whatsapp Group riskawati
Closed Whatsapp Group arif
Closed Whatsapp Group rizky agustian
Closed Whatsapp Group Diary 7/19/2023 14:28:06
Closed Whatsapp Group Hafid 7/19/2023 17:11:59
Closed Whatsapp Group Citra 7/20/2023 7:30:00
Open Whatsapp Group Ria Ambar
Open Whatsapp Group Fifi
Open Whatsapp Group Lukman
Closed Email Yasir Amri 7/20/2023 10:30:00
Closed Email Amri 7/20/2023 10:25:00
Escalation Email Denny Oktafinasyah
Escalation Email Bayu Bawono
Open Email Algifannye
Closed Whatsapp Group Guntari 20/07/2023 12:23:00
Open Whatsapp Group Sukma
Closed Whatsapp Group Pradityamaya 7/20/2023 13:15:00
Open Whatsapp Group Andini 7/20/2023 12:35:00
Closed Whatsapp Group Genta 7/20/2023 15:55:00
Open Whatsapp Group
Closed Whatsapp Group Catarina 7/20/2023 17:58:45
Closed Whatsapp Group Khulafar 7/20/2023 13:35:50
Closed Whatsapp Group Rero 7/20/2023 20:01:07
Closed Whatsapp Group joedha 7/20/2023 22:22:04
Closed Whatsapp Group Hamid 7/20/2023 22:41:24
Closed Whatsapp Group Hafid 21/07/2023 8:00:00
Closed Whatsapp Group Erisca 6/21/2023 8:30:00
Closed Whatsapp Group Karisma 7/21/2023 9:23:00
Closed Whatsapp Group Saddam 7/21/2023 9:44:00
Closed Whatsapp Group Nila 7/21/2023 10:00:00
Open Whatsapp Group Ani
Closed Email Doni 7/21/2023 11:00:00
Closed Whatsapp Group Karisma, Novan, Theana 7/21/2023 10:38:00
Open Email Nila
Open Whatsapp Group Ira
Open Whatsapp Group Ria
Closed Email Amirul 21/07/2023 16:00:00
Tiket Remdesk Tiket Redmine
- -
8136
http://redmine.radikari.co.id:3000/issues/3699
8137
8138
8139
8140
8141
http://redmine.radikari.co.id:3000/issues/3711?issue_count=24&issue_position=1&next_issu
http://redmine.radikari.co.id:3000/issues/3710?issue_count=23&issue_position=1&next_issu
8144
8145
8149
8151
8166
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8193
8195
8196
8203
8211
8217
8218
8220
8221
8222
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8227
8235
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8242
Link Email/Group WA
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/MkD2iPGanDE?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/4nw2maSQjf0
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/XeCmHP6rFNs
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/iQMDQyZWeuY
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/B6Zdn7Zv1as?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/9ZE0UaEVV1I
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/rh5SnWvnx4Y
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/oM99t56F_DU
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/JbMsrka_fdQ
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/3JdoMdkUD_w
00/issues/3711?issue_count=24&issue_position=1&next_issue_id=3710
00/issues/3710?issue_count=23&issue_position=1&next_issue_id=3678, http://redmine.radikari.co.id:3000/issues/3712
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/oytiMYRlNww?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/5daISJXWJxM?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/X4Fom44NMQA
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/4mCAz9OrFEA
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/xHoNTbC2qGY/m/nZpPVSaRBgAJ
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/FuybvbHyRH0/m/SKTjd-CUBgAJ
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/lR4_eO4O0tI/m/vIpwBYyQBgAJ
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/cKd83wcMf2s/m/VJHes_3JBgAJ
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/_EWmyWfYv4k/m/zlq3aCbOBgAJ
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/5DYeC58QzY0
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/nIS-_aq1yMg?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/1Ihp0Zbs0Cc/m/HUayznEWBwAJ
00/issues/3734
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/Gzm2Maefewk
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/gwOp-cbIKF4/m/DPjkq0IfBwAJ?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/InEm_K6XWYY
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/tga1QpSgxek
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/u70IMwfU5L8
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/gxYtAo9cwZQ
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/S8v0Rqy9Dt4
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/I9eTdLcnyy0?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/cvFVd4ND-Zw?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/HZRq3qmMauk
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/jC2d_jfDZYo
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/voHnjs7QHd8
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/IYPwbDVtyKw
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/WiwYBp2Cd7Q
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/P0oKVxgFIgI
00/issues/3756
00/issues/3764
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/_gzGdfkpp1Q?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/Mbx88X76yl0?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/XE33pxkTjRk?hl=id
00/issues/3768
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/f1D9l6jlouQ?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/tg6bjyT_7PA?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/ysjWR_5EUQU?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/NBAM3uw85dw?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/FuybvbHyRH0
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/gwOp-cbIKF4
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/m8Tkc2L01XY
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/D7j3J6gzRto?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/vY5HKAy2BA0?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/MlnOjJNvTio?hl=id
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https://groups.google.com/a/radikari.co.id/g/helpdesk/c/oR-kot_dA50?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/SOVZ6UmXZrc?hl=id
00/issues/3797
00/issues/3798
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/kuo36eL72Kg
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/9HHcMCkQkwo?hl=id
00/issues/3801
00/issues/3803
00/issues/3805
00/issues/3808
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/haGJjMe-x04
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/JfVMwmXtWJY
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/gKsg6wCd2Wk
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/IvGOyBfiQrA
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/FHMkN9LlSbU
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/Mbx88X76yl0
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/-r2hz5cjGa8
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/4qSnOR2Yyo8
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/4qSnOR2Yyo8
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/D7j3J6gzRto
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/_gzGdfkpp1Q
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/3qZrorGP270?hl=id
00/issues/3825
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/lk9EY3mc6sk?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/fGw4VS2Zzn4?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/5MyNzEVHs_o?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/S8v0Rqy9Dt4?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/BMSOJTyOISU
00/issues/3836
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/IvGOyBfiQrA
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/n357IKl6wyA/m/KZ6q4NVNBwAJ
00/issues/3839
00/issues/3841
00/issues/3848
00/issues/3850
00/issues/3851
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No Date-Time Site Respond Date-Time Group
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Type Category Sub-Category
SERVICE REQUEST Account Wi-Fi
SERVICE REQUEST Endpoint Driver
Play Maker Service Desk
DIAN ADI SUTRISNO PANDU SAPUTRA
ANA FARADIS PANDU SAPUTRA
ANANDA FARHAN DIKNA ANDREANA
BAYU SETIAWAN GAMA GEMILANG
BAYU SETIAWAN DESTA AFIF HARTANTO
Issue
pagi kak, IT yang duty siapa ya? LAN aku gak connect
Dear team IT mohon bantuannya untuk laptop agent atas nama Heni triutami ke locked
Dear team IT, mohon bantuannya kendala login JSM dewirachmaaati@jsm.ad.radikari.co.id. Remdesk menyusul. T
Reset password AD
Dear team IT, mohon bantuannya kendala login JSM nurulnirvana@jsm.ad.radikari.co.id. Terima kasih
Dear team IT, Mohon bantuannya agent Jakarta tidak bisa akses admin care dan admin cs. Sudah coba di incognit
Dear team mohon bantuannya juga, agent Jakarta WFO terkendala admin care. Berikut anydeskya 1675537404. T
Dear team IT, mohon bantuannya agent WFO jakarta terkendala akses admin care. Anydesk 926 141 168. Remde
mohon bantuannya kak ini laptop baru kenapa port nya nggak bisa ke headset ya? suara nya malah keluar, makas
Dear Team IT mohon bantuannya email jsm tersebut ke locked. Terima kasih
tim IT mohon dibantu setting wifi/LAN laptop TL di floor tiket
Dear team IT, mohon bantuannya agent WFO Jakarta tidak bisa akses admin care dan admin cs. Anydesk 601 964
Team IT on duty mohon bantu kendala laptop need bitlocker recovery. Terima kasih
dear team IT, mohon bantu pengecekan apakah ada kendala jaringan? saya tidak dapat akses sf, google, adm car
Dear Team IT mohon bantu fu laptop saya terkendala menggunakan wifi kantor tiket di tubun no internet, untuk jari
Pagi Team @Helpdesk Radikari saat ini layanan jogsem masih di back up UPS kah? Karena pagi ini ketika listrik jo
siang kak, leptopku minta tolong di setting biar bisa ngeprintbisa di bantu kah?
eam IT, tolong dibantubeberapa laptop floor tiket LAN nya mati kalo di tinggal lama, saya gatau interval pastinya, tp
Dear Team IT, mohon bantu pengecekan laptop saya masih belum bisa akses sf, admin care dan admin cs jika me
Dear Team IT, mohon dibantu koordinasi dengan tim IT Tiket untuk akses printunl atas nama Zein. Terima kasih
Project Action
Tiket.com Ganti kabel LAN
Tiket.com unlock account
Tiket.com FU tim AD
Tiket.com Eskalsi tim AD untuk reset password
Tiket.com FU tim AD
Tiket.com Eskalasi ke tim L2
Tiket.com Troubleshoot Audio kemudian Restart
Tiket.com Unlock akun AD basyarudinbasyarudin@radikari.co.id
Tiket.com eskalasi aset
Tiket.com Eskalasi L1
Tiket.com Tim IT Tiket untuk whitelist mac address
Tiket.com Input BitLocker
Tiket.com Eskalasi Aset
Tiket.com
Tiket.com
Tiket.com Sudah bisa kembali internet setelah listrik menyalah dan Cisco UP
Tiket.com
Tiket.com
Tiket.com Restart Device
Tiket.com
Status Channel User Date-Time Closed
Closed Whatsapp Group sukma 7/1/2023 8:45:07
Closed Whatsapp Group enif 02/07/2023 11:01:57
Closed Email Rizky Agustian 7/3/2023 8:15:47
Closed Whatsapp Group iskandar dinata 7/3/2023 14:01:21
Closed Whatsapp Group sholiikah 05/07/2023 9:12:44
Closed Whatsapp Group Cat's
Closed Whatsapp Group ~Arya Dentawiyanjana 7/7/2023 22:48:07
Escalation Email
Closed Whatsapp Group Renggo 7/10/2023 12:11:48
Closed Whatsapp Group shollikah 12/07/2023 9:40:19
Closed Whatsapp Group Bruno
Closed Email Renggo Danu Bimantaka 7/16/2023 20:32:35
Open Whatsapp Group
Open Whatsapp Group riskawati
Closed Whatsapp Group rizky agustian
Open Whatsapp Group Sukma
Open Whatsapp Group
Closed Whatsapp Group Khulafar 7/20/2023 13:35:50
Open Whatsapp Group Ira
Tiket Remdesk Tiket Redmine
8136
8217
Link Email/Group WA
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/XeCmHP6rFNs
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/Mbx88X76yl0?hl=id
00/issues/3768
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/Mbx88X76yl0
SEND NOTIF TTO TTR TIME
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(Tiket - Com) Task Tracker - ICTOPS

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No Date Time Issue Project

1 ### 15:50:27 Setting 3 Laptop Training JIVA JIVA

TYPE Endpoint Software System Account Network Electricity

White List Request

DANA DIGITAL Eskalasi L2

Closed Whatsapp Group Cat's

Open Whatsapp Group anung

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