OUTPUT SPSS

1.1.

Group Statistics

Group Statistics
Valid N (listwise)
Maskapai
Garuda Indonesia

Mean

Std. Deviation

Unweighted

Weighted

Harga Tiket

5.8000

.63246

10

10.000

Kemudahan Pemesanan Tiket

6.4000

.84327

10

10.000

Layanan Pramugari

6.6000

.51640

10

10.000

Kualitas Layanan Bagasi

5.2000

.78881

10

10.000

Suasana Kabin

6.5000

.52705

10

10.000

Kenyamanan Tempat Duduk

5.9000

.73786

10

10.000

Kualitias Makanan dan Minuman

5.5000

.52705

10

10.000

Kejelasan Informasi

5.7000

.48305

10

10.000

5.4000

.51640

10

10.000

4.1000

.73786

10

10.000

6.2000

.42164

10

10.000

Penampilan Eksterior Pesawat

6.0000

.66667

10

10.000

Harga Tiket

6.0000

.66667

10

10.000

Kemudahan Pemesanan Tiket

4.7000

.48305

10

10.000

Layanan Pramugari

5.9000

.73786

10

10.000

Kualitas Layanan Bagasi

6.2000

.63246

10

10.000

Suasana Kabin

6.0000

.66667

10

10.000

Kenyamanan Tempat Duduk

5.7000

.48305

10

10.000

Kualitias Makanan dan Minuman

4.2000

.78881

10

10.000

Kejelasan Informasi

5.0000

.94281

10

10.000

5.9000

.31623

10

10.000

3.8000

.91894

10

10.000

5.4000

.51640

10

10.000

Penampilan Eksterior Pesawat

5.9000

.73786

10

10.000

Harga Tiket

6.6000

.69921

10

10.000

Kemudahan Pemesanan Tiket

5.4000

.84327

10

10.000

Layanan Pramugari

5.4000

.96609

10

10.000

Keberangkatan
Ketepatan Jadwal Berangkat dan
Sampai
Tanggung Jawab Terhadap
Penundaan atau Pembatalan
Layanan Atas Keluhan
Penumpang

Merpati

Keberangkatan
Ketepatan Jadwal Berangkat dan
Sampai
Tanggung Jawab Terhadap
Penundaan atau Pembatalan
Layanan Atas Keluhan
Penumpang

Lion Air

1.2.

Tests of Equality of Group Means

Tests of Equality of Group Means
Wilks' Lambda

df1

df2

Sig.

Harga Tiket

.776

3.900

27

.033

Kemudahan Pemesanan Tiket

.505

13.228

27

.000

Layanan Pramugari

.684

6.248

27

.006

Kualitas Layanan Bagasi

.603

8.872

27

.001

Suasana Kabin

.668

6.719

27

.004

Kenyamanan Tempat Duduk

.578

9.873

27

.001

Kualitias Makanan dan Minuman

.498

13.586

27

.000

Kejelasan Informasi

.582

9.688

27

.001

.398

20.455

27

.000

.883

1.793

27

.186

.625

8.111

27

.002

.739

4.761

27

.017

Keberangkatan
Ketepatan Jadwal Berangkat dan
Sampai
Tanggung Jawab Terhadap
Penundaan atau Pembatalan
Layanan Atas Keluhan
Penumpang
Penampilan Eksterior Pesawat

1.3.

Pooled Within-Groups Matricesa

Pooled Within-Groups Matricesa

Kemudahan
Harga Tiket
Covariance

Pemesanan

Layanan

Kualitas

Tiket

Pramugari

Layanan Bagasi

Suasana Kabin

Ketepatan

Tanggung

Kualitias

Kejelasan

Jadwal

Jawab Terhadap

Layanan Atas

Penampilan

Kenyamanan

Makanan dan

Informasi

Berangkat dan

Penundaan atau

Keluhan

Eksterior

Tempat Duduk

Minuman

Keberangkatan

Sampai

Pembatalan

Penumpang

Pesawat

Harga Tiket

.444

.089

.030

-.148

.044

.081

.044

.044

.015

-.059

.096

.126

Kemudahan Pemesanan

.089

.552

.248

-.104

.252

.152

.237

.274

.056

.252

.156

.122

.030

.248

.581

.089

.363

.219

.111

.074

.144

.074

.074

.093

-.148

-.104

.089

.522

.159

.126

.052

.067

-.007

.167

-.070

.048

Suasana Kabin

.044

.252

.363

.159

.541

.322

.226

.107

.104

.059

.078

.100

Kenyamanan Tempat Duduk

.081

.152

.219

.126

.322

.496

.159

.056

-.011

.100

.059

.004

Kualitias Makanan dan

.044

.237

.111

.052

.226

.159

.581

.330

.074

.426

.067

.089

.044

.274

.074

.067

.107

.056

.330

.581

.126

.507

.148

.141

.015

.056

.144

-.007

.104

-.011

.074

.126

.285

.081

.089

.056

-.059

.252

.074

.167

.059

.100

.426

.507

.081

.911

.211

.019

.096

.156

.074

-.070

.078

.059

.067

.148

.089

.211

.300

.078

.126

.122

.093

.048

.100

.004

.089

.141

.056

.019

.078

.511

1.000

.179

.058

-.308

.091

.173

.087

.087

.042

-.093

.264

.264

.179

1.000

.438

-.193

.461

.290

.418

.484

.140

.355

.382

.230

.058

.438

1.000

.161

.647

.407

.191

.127

.355

.102

.177

.170

-.308

-.193

.161

1.000

.300

.247

.094

.121

-.019

.242

-.178

.093

Suasana Kabin

.091

.461

.647

.300

1.000

.622

.403

.192

.264

.084

.193

.190

Kenyamanan Tempat Duduk

.173

.290

.407

.247

.622

1.000

.296

.103

-.030

.149

.154

.007

Kualitias Makanan dan

.087

.418

.191

.094

.403

.296

1.000

.567

.182

.585

.160

.163

.087

.484

.127

.121

.192

.103

.567

1.000

.309

.697

.355

.258

.042

.140

.355

-.019

.264

-.030

.182

.309

1.000

.160

.304

.146

-.093

.355

.102

.242

.084

.149

.585

.697

.160

1.000

.404

.027

Tiket
Layanan Pramugari
Kualitas Layanan Bagasi

Minuman
Kejelasan Informasi
Keberangkatan
Ketepatan Jadwal Berangkat
dan Sampai
Tanggung Jawab Terhadap
Penundaan atau Pembatalan
Layanan Atas Keluhan
Penumpang
Penampilan Eksterior
Pesawat
Correlation

Harga Tiket
Kemudahan Pemesanan
Tiket
Layanan Pramugari
Kualitas Layanan Bagasi

Minuman
Kejelasan Informasi
Keberangkatan
Ketepatan Jadwal Berangkat
dan Sampai
Tanggung Jawab Terhadap

1.4.

Summary of Canonical Discriminant Functions

Summary of Canonical Discriminant Functions

Eigenvalues
Canonical
Function

Eigenvalue

1
2

% of Variance

Cumulative %

Correlation

74.5

74.5

.852

25.5

100.0

.690

2.649
.909

a. First 2 canonical discriminant functions were used in the analysis.

Wilks' Lambda
Test of Function(s)

Wilks' Lambda

Chi-square

df

Sig.

1 through 2

.144

50.469

.000

.524

16.811

.000

Standardized Canonical Discriminant Function

Coefficients
Function
1
Kemudahan Pemesanan Tiket

2
-.528

.855

Kenyamanan Tempat Duduk

.597

.295

Ketepatan Jadwal Berangkat dan

.837

.106

Sampai

Structure Matrix
Function
1

2
.745*

.218

Kualitas Layanan Bagasia

.234*

-.094

Kemudahan Pemesanan Tiket

-.238

.956*

Suasana Kabina

.349

.606*

Kenyamanan Tempat Duduk

.419

.540*

Layanan Pramugaria

.309

.532*

Kejelasan Informasi

.065

.477*

Kualitias Makanan dan Minumana

.108

.465*

Layanan Atas Keluhan

.144

.405*

.035

.365*

Penampilan Eksterior Pesawata

.005

.214*

Harga Tiketa

.044

.209*

Ketepatan Jadwal Berangkat dan

Sampai

Keberangkatana

Penumpanga
Tanggung Jawab Terhadap
Penundaan atau Pembatalana

Pooled within-groups correlations between discriminating

variables and standardized canonical discriminant functions
Variables ordered by absolute size of correlation within
function.
*. Largest absolute correlation between each variable and any
discriminant function
a. This variable not used in the analysis.

1.5.

Standardized Canonical Discriminant Function Coefficients

Canonical Discriminant Function Coefficients

Function
1

Kemudahan Pemesanan Tiket

-.711

1.151

Kenyamanan Tempat Duduk

.848

.419

1.567

.199

-8.872

-9.637

Ketepatan Jadwal Berangkat dan

Sampai
(Constant)
Unstandardized coefficients

Functions at Group Centroids

Function
Maskapai

Garuda Indonesia

2
.045

1.279

Merpati

1.868

-.662

Lion Air

-1.914

-.616

Unstandardized canonical discriminant functions

evaluated at group means

1.6.

Variables not and in the analysis

Variables in the Analysis

Step
1

Tolerance
Ketepatan Jadwal Berangkat dan

F to Remove

Wilks' Lambda

1.000

20.455

.980

20.220

.505

Kemudahan Pemesanan Tiket

.980

13.150

.398

Ketepatan Jadwal Berangkat dan

.975

12.559

.288

Kemudahan Pemesanan Tiket

.894

12.117

.283

Kenyamanan Tempat Duduk

.911

4.712

.198

Sampai
2

Ketepatan Jadwal Berangkat dan

Sampai

Sampai

Variables Not in the Analysis

Step
0

Tolerance

Min. Tolerance

F to Enter

Wilks' Lambda

Harga Tiket

1.000

1.000

3.900

.776

Kemudahan Pemesanan Tiket

1.000

1.000

13.228

.505

Layanan Pramugari

1.000

1.000

6.248

.684

Kualitas Layanan Bagasi

1.000

1.000

8.872

.603

Suasana Kabin

1.000

1.000

6.719

.668

Kenyamanan Tempat Duduk

1.000

1.000

9.873

.578

Kualitias Makanan dan Minuman

1.000

1.000

13.586

.498

Kejelasan Informasi

1.000

1.000

9.688

.582

1.000

1.000

20.455

.398

1.000

1.000

1.793

.883

1.000

1.000

8.111

.625

1.000

1.000

4.761

.739

Harga Tiket

.998

.998

2.421

.335

Kemudahan Pemesanan Tiket

.980

.980

13.150

.198

Layanan Pramugari

.874

.874

4.584

.294

1.000

1.000

4.723

.292

Suasana Kabin

.930

.930

3.501

.313

Kenyamanan Tempat Duduk

.999

.999

5.283

.283

Kualitias Makanan dan Minuman

.967

.967

11.488

.211

Kejelasan Informasi

.904

.904

5.724

.276

.974

.974

.792

.375

.908

.908

8.024

.246

Penampilan Eksterior Pesawat

.979

.979

1.514

.356

Harga Tiket

.968

.950

2.794

.162

Layanan Pramugari

.720

.720

.418

.191

Kualitas Layanan Bagasi

.963

.944

2.183

.168

Suasana Kabin

.747

.747

.937

.184

Kenyamanan Tempat Duduk

.911

.894

4.712

.144

Kualitias Makanan dan Minuman

.809

.809

3.440

.155

Keberangkatan
Ketepatan Jadwal Berangkat dan
Sampai
Tanggung Jawab Terhadap
Penundaan atau Pembatalan
Layanan Atas Keluhan
Penumpang
Penampilan Eksterior Pesawat
1

Kualitas Layanan Bagasi

Keberangkatan
Tanggung Jawab Terhadap
Penundaan atau Pembatalan
Layanan Atas Keluhan
Penumpang

1.7.

Classification Statistics

Territorial Map
Canonical Discriminant
Function 2
-8.0
-6.0
-4.0
-2.0
.0
2.0
4.0
6.0
8.0
+---------+---------+---------+---------+---------+---------+---------+---------+
8.0 +
+
I11
I
I331
I
I 311
I
I
331
11I
I
311
1122I
6.0 +
3311+
+
+
+
+
+
+
1122 +
I
331
1122
I
I
311
122
I
I
3311
112
I
I
331
1122
I
I
311
1122
I
4.0 +
+
331 +
+
+
+
+
122 +
+
I
311
112
I
I
3311
1122
I
I
331
1122
I
I
311
1122
I
I
331
122
I
2.0 +
+
+
311 +
+
+
112
+
+
+
I
3311
1122
I
I
331
*
1122
I
I
311
122
I
I
3311
112
I
I
331
1122
I
.0 +
+
+
+
311 + 1122
+
+
+
+
I
331 1122
I
I
*
3122
*
I
I
32
I
I
32
I
I
32
I
-2.0 +
+
+
+
32
+
+
+
+
I
32
I
I
32
I
I
32
I
I
32
I
I
32
I
-4.0 +
+
+
+
32
+
+
+
+
I
32
I
I
32
I
I
32
I
I
32
I
I
32
I
-6.0 +
+
+
+
32
+
+
+
+
I
32
I

I
I
I
I
-8.0 +

32
I
32
I
32
I
32
I
32
+
+---------+---------+---------+---------+---------+---------+---------+---------+
-8.0
-6.0
-4.0
-2.0
.0
2.0
4.0
6.0
8.0
Canonical Discriminant Function 1

Symbols used in territorial map

Symbol
-----1
2
3
*

1.8.

Group
----1
2
3

Label
-------------------Garuda Indonesia
Merpati
Lion Air
Indicates a group centroid

Classification Results

Casewise Statistics
Highest Group

Second Highest Group

P(D>d | G=g)

Case Number
Original

Cross-validated

Actual Group

Predicted Group

df

P(G=g | D=d)

Discriminant Scores

Squared

Squared

Mahalanobis

Mahalanobis

Distance to

Distance to

Centroid

Group

P(G=g | D=d)

Centroid

Function 1

Function 2

2**

.113

.539

4.361

.461

4.670

2.203

1.399

.581

.982

1.085

.016

9.302

.644

2.131

.187

.645

3.355

.354

4.554

-1.771

1.513

**

.290

.599

2.476

.225

4.435

-.350

-.790

2**

.375

.569

1.961

.351

2.927

.499

-.371

.559

.993

1.163

.004

12.182

-.075

2.351

.581

.982

1.085

.016

9.302

.644

2.131

.505

.954

1.365

.045

7.474

-.923

1.932

.505

.954

1.365

.045

7.474

-.923

1.932

10

.695

.764

.728

.206

3.349

.507

.561

11

.807

.895

.428

.097

4.868

1.218

-.590

12

.807

.895

.428

.097

4.868

1.218

-.590

13

.375

.569

1.961

.351

2.927

.499

-.371

14

.869

.950

.280

.050

6.186

2.066

-.171

15

.807

.895

.428

.097

4.868

1.218

-.590

16

.532

.998

1.262

.002

14.229

2.777

-1.323

17

.869

.950

.280

.050

6.186

2.066

-.171

18

.869

.950

.280

.050

6.186

2.066

-.171

19

.532

.998

1.262

.002

14.229

2.777

-1.323

20

.532

.998

1.262

.002

14.229

2.777

-1.323

21

1**

.505

.954

1.365

.045

7.474

-.923

1.932

22

.431

.542

1.684

.448

2.064

-1.060

.362

23

.572

.974

1.116

.026

8.393

-2.628

.162

24

.277

.998

2.570

.002

14.757

-3.476

-.257

25

.290

.599

2.476

.225

4.435

-.350

-.790

26

.649

.958

.863

.031

7.732

-1.198

-1.209

27

.933

.987

.139

.012

8.994

-1.917

-.989

28

.247

1.000

2.795

.000

18.547

-3.484

-1.189

29

.150

.999

3.795

.001

18.981

-2.054

-2.559

30

.595

.997

1.040

.003

12.819

-2.046

-1.627

**

.174

.828

4.967

.172

8.112

1.9.

Log Determinants
Log Determinants

Maskapai

Rank

Log Determinant

Garuda Indonesia

-2.355

Merpati

-5.598

Lion Air

-1.932

Pooled within-groups

-2.663

The ranks and natural logarithms of determinants

printed are those of the group covariance matrices.

1.10.

Uji Box
Test Results

Box's M
F

17.067
Approx.

1.189

df1

12

df2

3532.846

Sig.

.284

Tests null hypothesis of equal

population covariance matrices.