Kepuasan konsumen Termasuk sejauh mana harapan kualitas 13, 14, 22,
produk dikonfirmasi setelah konsumsi.
Lebih
kepuasan konsumen menyebabkan
pembelian lebih berulang.
Produk Selama konsumsi, konsumen menilai 13, 28
berpengalaman kualitas produk (mis., Selera atau
kualitas kenyamanan produk). ini
dipengaruhi oleh ekspektasi kualitas yang
ada. Salah satu metode untuk mengukurnya
adalah menyukai hedonis.
Pengurangan Semakin banyak informasi yang 1, 4, 5, 14
eksternal diakumulasikan konsumen, semakin rendah
ketidakpastian ketidakpastian konsumen tentang
konsumen produk, yang meningkatkan keakraban
produk. Kegiatan seperti dari mulut ke
mulut, dan pemerintahan
dan kampanye informasi organisasi
konsumen dapat mengurangi ketidakpastian
konsumen.
Pembelian awal / awal Niat pembelian awal menilai probabilitas 13, 26, 28
keputusan pembelian pembelian percobaan pertama. Pada titik ini
adalah produk
baru bagi konsumen dan keputusan
didasarkan pada isyarat produk konsumen
dan evaluasi
keunggulan produk, dibandingkan dengan
produk serupa. Pembelian awal dan
keputusan pembelian awal
digunakan secara bergantian dalam hal ini.
Bahan pelengkap 2
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