DAFTAR ISI

KATA PENGANTAR ............................................................................................. i

DAFTAR ISI .............................................................................................. ii

BAB I PENDAHULUAN

1.1 Latar Belakang .............................................................................................. 1

1.2 Rumusan Masalah .............................................................................................. 1
1.3 Tujuan Penulisan .............................................................................................. 1

BAB II PEMBAHASAN

2.1 Pengertian kesantunan berbahasa ...................................................................... 3

2.2 Prinsip kesantunan berbahasa ...................................................................... 3
2.3 Ciri kesantunan berbahasa ...................................................................... 3
2.4 Penyebab ketidaksantunan berbahasa ..................................................................... 5

BAB III PENUTUP

3.1 Kesimpulan .............................................................................................. 8

3.2 Saran .............................................................................................. 8

DAFTAR PUSTAKA

ii