THE BRUTAL FACT OF 2

INDONESIAN'S CITY

High population growth High criminalities

Behavioral changes Natural disasters

Climate changes Public infrastructure

Natural resources limitation Energy crisis

The big cities become over crowded Poor quality of life

SMART CITY NUSANTARA FRAMEWORK 3
TELKOM SUPPORTS

SATGAS SPGDT KEMENKES

PENDAMPINGAN TIM SPGDT - SOSIALISASI

DEVELOPMENT APLIKASI ALGORITMA SPGDT

IMPLEMENTASI SPGDT DINKES DKI JAKARTA

LAUNCH SPGDT PEMKAB MUBA SUMSEL – THP I

ENHANCHEMENT APLIKASI SPGDT

IMPLEMENTASI SPGDT PEMKOT BANDUNG – FEB 2014

IMPLEMENTASI SPGDT PEMKAB TANGERANG

IMPLEMENTASI SPGDT PEMKOT TANGSEL

PENYUSUNAN JUKNIS SPGDT NASIONAL

PERSIAPAN NATIONAL COMMAND CENTER SPGDT 119

SOSIALISASI PROGRAM SPGDT 119 NASIONAL

Flow Process
Flow Process
KOMPONEN SPGDT 119
 smart
emergency
command
center
RUANG LINGKUP SPGDT CALL CENTER BOGOR
•  Layanan panggilan untuk penanganan kondisi gawat darurat, eskalasi
penanganan, informasi ketersediaan fasilitas RS dan rujukan
•  Lokasi layanan di Dinas Kesehatan/lainnya sebagai pusat komando dan
terhubung dengan jejaring fasyankes
•  Waktu operasional 24 jam, senin sd minggu

•  Dinas Kesehatan / RS bertanggung jawab menyediakan SDM petugas, ruangan

serta prasarana pendukung
•  Telkom menyediakan system (hardware/soDware), konekFvitas, aplikasi,
training dan pendampingan operasional
•  Sistem yang disiapkan Telkom mengintegrasikan antara Pusat Komando dengan
jejaring fasyankes secara realFme melalui layanan suara dan data.
•  Keseluruhan akFvitas antara pemanggil, pusat komando dan jejaring fasyankes
memiliki recording dan reporFng

PENGEMBANGAN
•  Media panggilan dapat dikembangkan menajdi layanan omni-channel seperF
sms, email, social media,chat dsb
•  Pengembangan layanan mobileapss
•  Dapat diintegrasikan dengan system/aplikasi publik lainnya seperF layanan POLRI
110, BPJS Kesehatan, Sijari Emas, ePuskesmas dsb
•  Dapat diintegrasikan dengan layanan Smart Province /Smart City
DETAIL PENYEDIAAN OLEH TELKOM - PUSKOM
SYSTEM UTAMA CALL CENTER (DATA CENTER)
1.  Layanan Hardware PABX
2.  License call center inbound/outobound
3.  License call management system
4.  License CTI (Computer Telephony IntegraFon)
5.  License voice recording
6.  License staFon agent

APLIKASI CALL CENTER
1.  Modul aplikasi sistem call center
2.  Modul reporFng call center
3.  Modul dahshboard monitoring
4.  Modul algoritma SPGDT

PERANGKAT & SARANA PENDUKUNG KONEKTIVITAS TRAINING
1.  Server database system (DC) 1.  Koneksi data 1 Mbps 1.  Training soD skill
2.  PC desktop & monitor agent 2.  SIP Trunk/ jaringan voice 2.  Training system
3.  PC Desktop dan monitor wallboard 3.  Hardware SBC (DC) 3.  Training aplikasi
4.  Switch
5.  Router
6.  Headset
7.  AnFvirus license
8.  LED Monitoring
9.  Cabling & isntalasi
DETAIL PENYEDIAAN OLEH TELKOM - JEJARING
SYSTEM UTAMA CALL CENTER (DATA CENTER)
1.  Layanan Hardware PABX
2.  License call center inbound/outobound
3.  License voice recording
4.  License staFon agent

APLIKASI CALL CENTER

1.  Modul aplikasi sistem call center
2.  Modul reporFng call center

PERANGKAT & SARANA PENDUKUNG KONEKTIVITAS TRAINING

1.  PC desktop & monitor agent 1.  Koneksi data 1 Mbps 1.  Training soD skill
2.  Router 2.  SIP Trunk/ jaringan voice 2.  Training system
3.  Headset 3.  Training aplikasi
4.  AnFvirus license
5.  Cabling & isntalasi

DETAIL PENYEDIAAN OLEH TELKOM - PUSKOM
SYSTEM UTAMA CALL CENTER (DATA CENTER)
1.  Layanan Hardware PABX
2.  License call center inbound/outobound
3.  License call management system
4.  License CTI (Computer Telephony IntegraFon)
5.  License voice recording
6.  License staFon agent

APLIKASI CALL CENTER
1.  Modul aplikasi sistem call center
2.  Modul reporFng call center
3.  Modul dahshboard monitoring
4.  Modul algoritma SPGDT

PERANGKAT & SARANA PENDUKUNG KONEKTIVITAS TRAINING
1.  Server database system (DC) 1.  Koneksi data 1 Mbps 1.  Training soD skill
2.  PC desktop & monitor agent 2.  SIP Trunk/ jaringan voice 2.  Training system
3.  PC Desktop dan monitor wallboard 3.  Hardware SBC (DC) 3.  Training aplikasi
4.  Switch
5.  Router
6.  Headset
7.  AnFvirus license
8.  LED Monitoring
9.  Cabling & isntalasi
 The Dashboard
is the Most important for decision makers
future
business
www.yourwebsite.com

future business future business

www.yourwebsite.com www.yourwebsite.com

Feature 01 Feature 02 Feature 03 Feature 04 Feature 05

Data Data Data Data Data
Trend Analytics Tracking Simulation Visualitation
Incident
Management

Feature 01 Feature 02 Feature 03 Feature 04 Feature 05

Data Data Data Tracking Data Simulation Data Visualitation
Trend Analytics
PENGEMBANGAN
 17
City Community could
interact with Government by
using Mobile Application

Application
Features mobile

PANIC BUTTON REPORT

By pressing the Panic Giving the alert to
Button, can notif the NOC goverment about city’s
command to protect activity

CCTV & NEWS FORUM

Providing CCTV & News Stimulating better
that can use by community communication between
to accelerate economy citizen
Mobile Emergency Service

E-Call
Mobile Emergency Hospital

Mobile Gateway
E-Signal

Agent
Puskesmas
E-Guide
Customer Family
(Smart Phone) E-Number

Emergency Guide
Direct Call 119

Agent
Emergency Call

via GSM Database Medicine

Tenaga Ahli
Fitur direct call ke agent contact Database Triase
center 119 melalui jaringan GSM Customer
Kegawatdaruratan
Customer
(Smart Phone) (Smart Phone)

Emergency Number
Emergency Signal

Database Nomor

Agent
Signal Emergency Gawat Darurat

Operator
Signal emergency : Berisi database nomor telepon Polisi,
Family

- Koordinat GPS SAR, Ambulan, Pemadam Kebakaran.

Customer - Picture Customer Disertai tombol direct call via GSM
(Smart Phone) (Smart Phone)
JAKARTA ACUTE CORONARY SYNDROME (JAC) REGISTRY
 EHEALTH IS A CARING BUSINESS
NO MATTER HOW HIGH - TECH YOU ARE

thank you!