DAFTAR ISI

HALAMAN JUDUL................................................................................................i
HALAMAN PENGESAHAN................................................................................ii
HALAMAN PERSETUJUAN..............................................................................iii
LEMBAR PERNYATAAN ORISINALITAS.....................................................iv
ABSTRAK...............................................................................................................v
ABSTRACT...........................................................................................................vi
DAFTAR RIWAYAT HIDUP.............................................................................vii
KATA PENGANTAR.........................................................................................viii
DAFTAR ISI..........................................................................................................ix
DAFTAR TABEL..................................................................................................xi
DAFTAR SKEMA................................................................................................xii
DAFTAR LAMPIRAN.......................................................................................xiii

BAB I PENDAHULUAN.......................................................................................1
1.1 Latar Belakang...............................................................................................1
1.2 Rumusan Masalah.........................................................................................5
1.3 Tujuan............................................................................................................6
1.3.1 Tujuan Umum......................................................................................6
1.3.2 Tujuan Khusus......................................................................................6
1.4 Manfaat Penelitian.........................................................................................6
1.4.1 Manfaat Bagi Tempat Penelitian..........................................................6
1.4.2 Manfaat Bagi Institusi Penelitia...........................................................6
1.4.3 Manfaat Bagi Peneliti...........................................................................7
1.5 Penelitian Terkait..........................................................................................7

BAB II TINJAUAN PUSTAKA........................................................................10

2.1 Tinjauan Teoritis.........................................................................................10
2.1.1 Konsep Komunikasi Terapeutik.........................................................10
2.1.2 Konsep Tingkat Kepuasan ................................................................15
2.1.3 Konsep Post Opersai .........................................................................24
2.2 Kerangka Teori............................................................................................26
2.3 Kerangka Konsep........................................................................................27
2.4 Hipotesis......................................................................................................27

BAB III METODE PENELITIAN....................................................................29

3.1 Jenis dan Desain Penelitian.........................................................................29
3.2 Lokasi dan Waktu Penelitian.......................................................................29
3.3 Populasi dan Sampel...................................................................................29
3.4 Instrumen Penelitian.....................................................................................31
3.5 Definisi Operasional.....................................................................................32
3.6 Etika Penelitian............................................................................................33
3.7 Prosedur Pengumpulan Data........................................................................34
3.8 Analisa Data.................................................................................................36
ix
BAB IV HASIL PENELITIAN..........................................................................48
4.1 Analisa Univariat..........................................................................................48
4.2 Analisa Bivariat............................................................................................51

BAB V PENUTUP...............................................................................................53
5.1 Kesimpulan...................................................................................................53
5.2 Saran.............................................................................................................63

DAFTAR PUSTAKA
LAMPIRAN