LAPORAN RANKING TINGKAT PELAYANAN DEALER

PERIODE SURVEY : DEC-2023 S/D DEC-2023

JENIS PELAYANAN : AFTER SALES SERVICE ASS

JENIS KENDARAAN : KENDARAAN NIAGA CV

Keterangan : menunjukkan total score di bawah nilai tingkat kepuasan.

GROUP RANK NAMA DEALER KODE DEALER KOTA AREA

SUN STAR 1 SUN STAR MOTOR, PT 100092 KEDIRI Jawa Timur

2 SUN STAR MOTOR, PT 100566 MALANG Jawa Timur

3 SUN STAR MOTOR, PT 100096 BULELENG Jawa Timur

4 SUN STAR MOTOR, PT. (100089/Branch) 100631 REMBANG Jawa Timur

5 SUN STAR MOTOR, PT 100091 PROBOLINGGO Jawa Timur

6 SUN STAR MOTOR PT. 100610 SEMARANG Jawa Tengah

7 SUN STAR MOTOR, PT 100089 KUDUS Jawa Tengah

8 SUN STAR MOTOR. PT (100092/Branch) 100624 NGANJUK Jawa Timur

9 SUNSTAR MOTOR, PT 100664 SIDOARJO Jawa Timur

10 SUN STAR MOTOR, PT 100666 BADUNG Jawa Timur

11 SUN STAR MOTOR. PT (100085/Branch) 100626 KLATEN Jawa Tengah

12 SUN STAR PRIMA MOTOR, PT 100097 JAKARTA SELATAN JABODETABEK

13 SUN STAR MOTOR, PT 100085 SURAKARTA Jawa Tengah

14 SUN STAR MOTOR, PT 100088 SALATIGA Jawa Tengah

15 SUN STAR MOTOR, PT 100086 SURABAYA Jawa Timur

16 SUN STAR MOTOR, PT 100090 WONOSOBO Jawa Tengah

17 SUN STAR PRIMA MOTOR, PT. 100710 BEKASI JABODETABEK

18 SUN STAR PRIMA MOTOR, PT. 100711 BEKASI JABODETABEK

Data Sampling < 5

GROUP RANK NAMA DEALER KODE DEALER KOTA AREA
LAPORAN RANKING TINGKAT PELAYANAN DEALER
PERIODE SURVEY : DEC-2023 S/D DEC-2023
JENIS PELAYANAN : AFTER SALES SERVICE ASS

JENIS KENDARAAN : KENDARAAN NIAGA CV

Keterangan : menunjukkan total score di bawah nilai tingkat kepuasan.

SUN STAR 1 SUN STAR MOTOR, PT (100092/Branch) 100628 TULUNGAGUNG Jawa Timur

2 SUN STAR MOTOR PT. (100089/Branch) 100630 JEPARA Jawa Tengah

3 SUN STAR MOTOR. PT (100092/Branch) 100627 TRENGGALEK Jawa Timur

4 SUN STAR MOTOR. PT (100091/Branch) 100629 LUMAJANG Jawa Timur

5 SUN STAR MOTOR. PT (100096/Branch) 100625 JEMBRANA IBT

KATEGORI DEALER TOTAL SKOR

Parameter A (35.00%) Parameter B (10.00%) Parameter C (10.00%) Parameter D (0.00%)

Customer Voice Customer Percentage of Level Competition By
CV 10.0000
CSI/SSI
10.00
Recommendation
10.00
Satisfied Customer
10.00
Area
6.00

CV 9.9493 9.86 10.00 10.00 6.00

CV 9.9297 9.80 10.00 10.00 6.00

CV 9.9140 9.75 10.00 10.00 0.00

CV 9.8149 9.47 10.00 10.00 6.00

CV 9.7764 9.97 10.00 10.00 9.00

CV 9.7271 9.22 10.00 10.00 6.00

CV 9.6551 9.73 10.00 10.00 0.00

CV 9.6261 9.34 8.57 10.00 6.00

CV 9.5466 9.61 10.00 10.00 6.00

CV 9.5350 9.53 10.00 10.00 0.00

CV 9.4915 9.16 10.00 10.00 10.00

CV 9.3924 9.49 10.00 10.00 8.00

CV 9.3863 9.06 8.57 8.57 6.00

CV 9.3187 9.48 10.00 10.00 9.00

CV 9.2401 9.54 10.00 10.00 6.00

- 9.2269 9.51 10.00 10.00 6.00

- 8.6964 9.17 8.00 10.00 6.00

KATEGORI DEALER TOTAL SKOR

Parameter A (35.00%) Parameter B (10.00%) Parameter C (10.00%) Parameter D (0.00%)

 Customer Voice Customer Percentage of Level Competition By
CV 9.9218
CSI/SSI
9.7767
Recommendation
10.0000
Satisfied Customer
10.0000
Area
0.0000

CV 9.8220 9.4915 10.0000 10.0000 0.0000

CV 9.8034 9.4383 10.0000 10.0000 0.0000

CV 7.2500 10.0000 10.0000 10.0000 0.0000

CV 5.9327 9.0933 10.0000 10.0000 0.0000

Parameter E (30.00%) Parameter F (15.00%) Parameter G (0.00%) Parameter H (0.00%) Parameter I (0.00%)
CS Follow Up Database Quality & NPS Loyalti Business Growth
10.00
Accuracy
10.00 10.00 10.00 10.00

10.00 10.00 10.00 10.00 10.00

10.00 10.00 10.00 10.00 10.00

10.00 10.00 10.00 10.00 10.00

10.00 10.00 10.00 10.00 10.00

10.00 8.57 10.00 8.33 8.33

10.00 10.00 10.00 10.00 10.00

10.00 8.33 10.00 10.00 10.00

10.00 10.00 8.57 10.00 8.57

10.00 7.89 10.00 9.29 9.29

9.00 10.00 10.00 10.00 10.00

10.00 8.57 10.00 10.00 10.00

8.57 10.00 10.00 10.00 10.00

10.00 10.00 8.57 10.00 8.57

8.33 10.00 10.00 10.00 10.00

8.00 10.00 10.00 10.00 10.00

8.00 10.00 10.00 10.00 10.00

8.00 8.57 8.00 10.00 8.00

Parameter E (30.00%) Parameter F (15.00%) Parameter G (0.00%) Parameter H (0.00%) Parameter I (0.00%)
CS Follow Up Database Quality & NPS Loyalti Business Growth
10.0000
Accuracy
10.0000 10.0000 10.0000 10.0000

10.0000 10.0000 10.0000 10.0000 10.0000

10.0000 10.0000 10.0000 10.0000 10.0000

2.5000 6.6667 10.0000 10.0000 10.0000

0.0000 5.0000 10.0000 10.0000 10.0000