DAFTAR ISI

KATA PENGANTAR ................................................................................................................i

DAFTAR ISI............................................................................................................................. ii

PENDAHULUAN ..................................................................................................................... 1

1.1 Latar Belakang ...................................................................................................................... 1

1.2 Tujuan ................................................................................................................................... 2

1.3 Manfaat ................................................................................................................................. 2

METODOLOGI ........................................................................................................................ 4

2.1 Waktu dan Tempat ................................................................................................................ 4

2.2 Alat dan Bahan ...................................................................................................................... 4

2.3 Metode Pengumpulan Data ................................................................................................... 4

2.4 Metode Analisis Data ............................................................................................................ 5

2.5 Sumber Data.......................................................................................................................... 5

2.6 Populasi dan Teknik Pengambilan Sampel ........................................................................... 5

2.7 Instrumen Penelitian ............................................................................................................. 6

PROJECT CHARTER ............................................................................................................. 6

3.1 Permasalahan Bisnis ............................................................................................................. 7

3.2 Deskripsi Produk atau Service .............................................................................................. 7

3.3 Faktor Penentu Keberhasilan ................................................................................................ 7

3.4 Keuntungan yang Diharapkan............................................................................................... 7

3.5 Teknologi yang Digunakan ................................................................................................... 8

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3.6 Deskripsi Proyek ................................................................................................................... 8

3.7 Perencanaan Aktivitas Secara Global ................................................................................. 10

3.8 Batasan ................................................................................................................................ 10

3.9 Asumsi ................................................................................................................................ 10

HASIL DAN PEMBAHASAN ............................................................................................... 11

4.1 Analisis Indikator Kepuasan ............................................................................................... 11

4.2 Karakteristik Pengambilan Sampel ..................................................................................... 12

4.3 Uji Validitas Reliability ...................................................................................................... 12

4.4 Evaluasi Indikator ............................................................................................................... 13

KESIMPULAN DAN SARAN ............................................................................................... 16

5.1 Kesimpulan ......................................................................................................................... 16

5.2 Saran ................................................................................................................................... 16

DAFTAR PUSTAKA .............................................................................................................. 17

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