DAFTAR ISI

KATA PENGANTAR .......................................................................................... i

ABSTRAK ........................................................................................................... ii
DAFTAR ISI ........................................................................................................ iii
DAFTAR GAMBAR ............................................................................................ v
DAFTAR TABEL ................................................................................................ x

BAB I PENDAHULUAN
1.1 Latar Belakang.............................................................................................1
1.2 Identifikasi Masalah.....................................................................................4
1.3 Rumusan Masalah........................................................................................5
1.4 Ruang Lingkup Permasalahan.....................................................................6
1.5 Tujuan dan Sasaran......................................................................................6
1.5.1 Tujuan..............................................................................................6
1.5.2 Sasaran.............................................................................................6
1.6 Metodologi...................................................................................................7
1.7 Sistematika Penulisan..................................................................................8
1.8 Kerangka Berfikir........................................................................................9

BAB II TINJAUAN PUSTAKA

2.1 Pelayanan Publik..........................................................................................11
2.1.1 Pengertian Pelayanan Publik...............................................................11
2.1.2 Jenis-Jenis Pelayanan Publik..............................................................11
2.1.3 Asas, Prinsip, dan Indikator Pelayanan Publik...................................12
2.2 Mal Pelayanan Publik..................................................................................16
2.2.1 Definisi Mal Pelayanan Publik...........................................................16
2.2.2 Tujuan, Prinsip dan Dasar Hukum Mal Pelayanan Publik..................17
2.2.3 Penyelenggaraan Mal Pelayanan Publik.............................................18
2.2.4 Mal Pelayanan Publik yang Terpadu dan Terintegrasi.......................19
2.2.5 Fasilitas dan Perkembangan Mal Pelayanan Publik...........................22

| MAL PELAYANAN PUBLIK

PROPOSAL TAA iii
2.3 Universal Design..........................................................................................25
2.3.1 Pengertian Konsep Universal Design.................................................25
2.3.2 Prinsip Universal Design....................................................................27
2.3.3 Faktor Penting Penerapan Universal Design......................................31
2.3.4 Persyaratan Teknis Fasilitas dan Aksebilitas......................................34
2.3.5 Pendekatan Universal Desain pada Perencanaan................................54
2.4 Kesimpulan Tinjauan Pustaka......................................................................93

BAB III STUDI BANDING DAN RENCANA LOKASI

3.1 Public Service Hall di Georgia.....................................................................101
3.1.1 Public Service Hall di Tbilisi..............................................................104
3.1.2 Public Service Hall di Stepantsminda.................................................115
3.2 Mal Pelayanan Publik Provinsi DKI Jakarta................................................126
3.3 Kesimpulan Studi banding...........................................................................134
3.4 Rencana Lokasi............................................................................................136
3.4.1 Gambaran Umum Kota Palangka Raya..............................................136
3.4.2 Dasar Pemilihan Kawasan..................................................................139
3.4.3 Kriteria Lokasi Mal Pelayanan Publik................................................141
3.4.4 Penetapan Kawasan.............................................................................141
3.4.5 Penilaian (Skoring) Kawasan..............................................................143
3.4.6 Hasil Pemilihan Kawasan...................................................................144

DAFTAR PUSTAKA..........................................................................................145

iv | MAL PELAYANAN PUBLIK DI KOTA PALANGKA RAYA

PROPOSAL TAA