Halaman Pengesahan ................................................................................................. Kata Pengantar ........................................................................................................... Daftar Isi .................................................................................................................... BAB I PENDAHULUAN 1.1 Latar Belakang ..................................................................................................... 1.2 Maksud dan Tujuan.............................................................................................. 1.3 Ruang Lingkup Pembahasan................................................................................ 1.4 Metode Penelitian ................................................................................................ 1.4.2 Wawancara 1.4.3 Literatur 1.5 Sistematika Penulisan .......................................................................................... BAB II TINJAUAN UMUM PERUSAHAAN 2.1 Sejarah PT. Telekomunikasi Indonesia................................................................ 2.2 Logo Instansi ........................................................................................................ 2.3 Maksud dan Tujuan Perusahaan .......................................................................... 2.4 Lokasi ................................................................................................................... 2.5 Struktur Organisasi Mataram ............................................................................... BAB III DASAR TEORI BAB IV PEMBAHASAN