KUESIONAIR KEPUASAN

PELANGGAN
September 28, 2016
Petunjuk pengisian :
Berilah tanda silang (x) pada jawaban yang sesuai dengan pilihan anda. Bila pernyataan
membutuhkan alasan, cantumkan alasan yang sesuai dengan pertanyaan pada kolom
tersedia.
Reliability
1. * Bagaimana penilaian Bapak/Ibu pada ketepatan waktu tunggu obat jadi di
puskesmas .. ?
a. Sangat tidak puas
b. Tidak puas
c. Puas
d. Sangat puas
Bila sangat tidak puas atau tidak puas , beri alasan ..
..
.
Harapan Bapak/Ibu pada ketepatan waktu tunggu obat jadi di puskesmas :
a. Kurang dari 10 menit
c.
Antara 15 20 menit
b. Antara 10-15 menit
d.
Lebih dari 20 menit
2.

3.

Bagaimana penilaian Bapak/Ibu pada kelengkapan obat di puskesmas ?

a. Sangat tidak puas b. TIdak puas
c. Puas
d. Sangat puas
b. Bila sangat tidak puas atau tidak puas , beri alasan ..

.
Harapan Bapak/Ibu pada ketepatan waktu tunggu obat jadi di puskesmas :
a. Obat selalu lengkap, tersedia setiap saat dan terjaga kualitasnya
b. Obat selalu lengkap dan tersedia setiap saat
c. Obat tidak lengkap namun tetap dapat dilayani
d. Obat tidak lengkap namun dapat dipesan
* Puaskah Bapak/Ibu dengan penyampaian informasi obat yang diberikan petugas
obat di puskesmas ?
a. Sangat tidak puas
b. Tidak puas
c. Puas
d. Sangat puas

Address Line 1
Address Line 2
City, ST ZIP
Code
Country

PHONE
FAX
E-MAIL
WEB SITE

(555) 555-0125
(555) 555-0125
someone@example.com

http://www.tryresearch.net

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PAGE 2

a.
b.
c.
d.

Bila sangat tidak puas atau tidak puas , beri alasan ..

.
Harapan Bapak/Ibu terhadap pemberian informasi obat di puskesmas :
Petugas perlu memberikan informasi yang jelas dan lengkap ( efek samping,
interaksi obat dengan makanan/minuman lain , cara pakai )
Petugas memberi informasi yang jelas tetapi tidak lengkap ( cara pakai dan
efek samping)
Petugas member informasi singkat ( hanya cara pakai )
Petugas tidak member informasi yang jelas dan lengkap

Subject: Moving ahead with evaluation plan

Dear [Recipient Name]:
Thank you for meeting with me earlier today. I believe the time was well spent for both
Tailspin Toys and my company.
We discussed the following:
Your primary critical issue is lost revenue due to reordering delays by your channel
partners on hot seasonal products. You indicated that these missed opportunities were
putting you up to $10 million below plan.
More specifically, you cited these reasons for the revenue shortfall:

Channel partners were required to place all reorders via their Tailspin Toys
salesperson rather than online.

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Partners are shifting seasonal buying to more online-enabled competitors.

Tailspin Toys sales force is unable to focus on new business while handling
reorders.

This is my understanding of the capabilities that youre looking for in a secure, partnersonly Tailspin Web site:

Your channel partners could enable their in-house inventory systems to

automatically reorder when stock got low, could get questions answered through a
FAQ menu, could be notified of special promotions, and could receive shipping
confirmation.

Prior to accepting an order, your Web site could alert your customer to outstanding
credit issues that needed to be resolved and could offer the opportunity to speak to
someone in your accounting department.

You could automatically update your accounting and manufacturing systems in

real time, with e-mail alerts automatically generated to the relevant individuals.

You indicated that if you had these capabilities you could meet or exceed your revenue
targets within 9-12 months, and could reduce operating expenses by increasing
efficiencies in order processing and manufacturing capacity utilization.
Our Next Steps
When I told you that I was confident our company could help you integrate our ecommerce solution with your existing internal accounting and inventory systems, you
agreed to commit the resources needed to evaluate our ability to do so.
I look forward to exploring this evaluation plan, attached, with you during our meeting
with the Director of IT on Thursday.

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PAGE 4

Sincerely,

[Your Name]
[Title]
Attachment