Crosstabs

Case Processing Summary

Cases
Valid Missing Total
N Percent N Percent N Percent
Prosedur Pelayanan * Kepala
menetapkan tujuan yang ingin 32 100.0% 0 .0% 32 100.0%
dicapai.
Prosedur Pelayanan * Kepala
mengadakan perbaikan 32 100.0% 0 .0% 32 100.0%
(koresi)
Prosedur Pelayanan * Kepala
menghindari penyimpangan 32 100.0% 0 .0% 32 100.0%
dari perencanaan
Prosedur Pelayanan * Kepala
memastikan semua sesuai 32 100.0% 0 .0% 32 100.0%
dengan tujuan
Prosedur Pelayanan * Kepala
bertanggung jawab terhadap 32 100.0% 0 .0% 32 100.0%
pelaksanaan rencana
Prosedur Pelayanan * Kepala
bertanggung jawab atas semua 32 100.0% 0 .0% 32 100.0%
hasil pelaksanaan
Prosedur Pelayanan * Kepala
melakukan pencegahan
32 100.0% 0 .0% 32 100.0%
penyimpangan yang akan
terjadi saat ini.
Prosedur Pelayanan * Kepala
melakukan pencegahan
32 100.0% 0 .0% 32 100.0%
penyimpangan pada masa
yang akan datang
Prosedur Pelayanan * Kepala
mengusahakan adanya 32 100.0% 0 .0% 32 100.0%
bawahan yang berkualitas baik
Prosedur Pelayanan * Kepala
menilai langsung cara kerja 32 100.0% 0 .0% 32 100.0%
pegawai.
Prosedur Pelayanan * Kepala
menyusun rencana dengan 32 100.0% 0 .0% 32 100.0%
baik
Prosedur Pelayanan * Kepala
memastikan perencanaan 32 100.0% 0 .0% 32 100.0%
berjalan dengan baik
Prosedur Pelayanan * Adanya
32 100.0% 0 .0% 32 100.0%
struktur organisasi
Prosedur Pelayanan * Kepala
menempatkan pegawai sesuai 32 100.0% 0 .0% 32 100.0%
dengan keahliannya
Prosedur Pelayanan * Kepala
32 100.0% 0 .0% 32 100.0%
ikut melaksanakan rencana
Prosedur Pelayanan * Kepala
memberikan perhatian kepada 32 100.0% 0 .0% 32 100.0%
setiap pegawai
Prosedur Pelayanan *
Bawahan berperan aktif dalam 32 100.0% 0 .0% 32 100.0%
pelaksanaan rencana
Prosedur Pelayanan *
Pengendalian sesuai dengan 32 100.0% 0 .0% 32 100.0%
kebutuhan Kepala
Prosedur Pelayanan *
Pengendalian sesuai dengan 32 100.0% 0 .0% 32 100.0%
Prosedur Pelayanan * Kepala memeriksa kembali semua kegiatan

Crosstab
Count

Kepala memeriksa kembali semua kegiatan

1 2 3 4 5 Total
Prosedur Pelayanan 1 1 0 0 0 0 1
2 0 2 2 1 1 6
3 0 2 1 1 0 4
4 1 3 4 1 0 9
5 1 4 5 0 2 12
Total 3 11 12 3 3 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 16.081a 16 .447
Likelihood Ratio 13.818 16 .612
Linear-by-Linear Association .028 1 .866
N of Valid Cases 32
a. 25 cells (100,0%) have expected count less than 5. The minimum expected
count is ,09.

Prosedur Pelayanan * Adanya ukuran-ukuran rencana organisasi

Crosstab
Count

Adanya ukuran-ukuran rencana organisasi

1 2 3 4 5 Total
Prosedur Pelayanan 1 1 0 0 0 0 1
2 0 1 1 2 2 6
3 0 1 2 1 0 4
4 0 1 3 3 2 9
5 0 2 5 5 0 12
Total 1 5 11 11 4 32
 Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 38.400a 16 .001
Likelihood Ratio 16.571 16 .414
Linear-by-Linear Association .055 1 .815
N of Valid Cases 32
a. 25 cells (100,0%) have expected count less than 5. The minimum expected
count is ,03.

Prosedur Pelayanan * Kepala memeriksa kembali semua kegiatan

Crosstab
Count

Kepala memeriksa kembali semua kegiatan

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 0 1 0 0 1
2 1 1 0 1 3 6
3 2 0 1 1 0 4
4 2 0 0 3 4 9
5 1 3 1 2 5 12
Total 6 4 3 7 12 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 20.889a 16 .183
Likelihood Ratio 19.242 16 .256
Linear-by-Linear Association .240 1 .624
N of Valid Cases 32
a. 25 cells (100,0%) have expected count less than 5. The minimum expected
count is ,09.

Prosedur Pelayanan * Adanya peninjauan berkali-kali

 Crosstab
Count

Adanya peninjauan berkali-kali

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 0 1 0 0 1
2 2 0 0 2 2 6
3 1 2 0 0 1 4
4 2 0 2 4 1 9
5 0 3 1 3 5 12
Total 5 5 4 9 9 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 22.553a 16 .126
Likelihood Ratio 24.652 16 .076
Linear-by-Linear Association 1.126 1 .289
N of Valid Cases 32
a. 25 cells (100,0%) have expected count less than 5. The minimum expected
count is ,13.

Prosedur Pelayanan * Fleksibel dalam menyelesaikan permasalahan

Crosstab
Count

Fleksibel dalam menyelesaikan permasalahan

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 1 0 0 0 1
2 0 5 0 0 1 6
3 0 2 1 1 0 4
4 1 0 8 0 0 9
5 0 3 4 4 1 12
Total 1 11 13 5 2 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 27.212a 16 .039
Likelihood Ratio 32.629 16 .008
Linear-by-Linear Association 3.491 1 .062
N of Valid Cases 32
a. 25 cells (100,0%) have expected count less than 5. The minimum expected
count is ,03.
Prosedur Pelayanan * Luwes dalam menghindari kegagalan

Crosstab
Count

Luwes dalam menghindari kegagalan

2 3 4 5 Total
Prosedur Pelayanan 1 0 0 0 1 1
2 1 4 1 0 6
3 0 3 0 1 4
4 1 4 2 2 9
5 3 6 2 1 12
Total 5 17 5 5 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 10.248a 12 .594
Likelihood Ratio 10.598 12 .564
Linear-by-Linear Association .563 1 .453
N of Valid Cases 32
a. 19 cells (95,0%) have expected count less than 5. The minimum expected
count is ,16.

Prosedur Pelayanan * Dapat menyesuaikan dengan keadaan

Crosstab
Count

Dapat menyesuaikan dengan keadaan

2 3 4 5 Total
Prosedur Pelayanan 1 0 0 1 0 1
2 0 5 1 0 6
3 0 3 0 1 4
4 1 2 4 2 9
5 0 2 8 2 12
Total 1 12 14 5 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 16.239a 12 .181
Likelihood Ratio 18.540 12 .100
Linear-by-Linear Association 3.558 1 .059
N of Valid Cases 32
 Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 16.239a 12 .181
Likelihood Ratio 18.540 12 .100
Linear-by-Linear Association 3.558 1 .059
a. 19 cells (95,0%) have expected count less than 5. The minimum expected
count is ,03.

Prosedur Pelayanan * Adanya pengecualian jika situasi berubah

Crosstab
Count

Adanya pengecualian jika situasi berubah

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 0 1 0 0 1
2 1 0 4 1 0 6
3 0 2 0 2 0 4
4 0 1 3 4 1 9
5 0 2 7 1 2 12
Total 1 5 15 8 3 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 18.096a 16 .318
Likelihood Ratio 19.935 16 .223
Linear-by-Linear Association 1.014 1 .314
N of Valid Cases 32
a. 24 cells (96,0%) have expected count less than 5. The minimum expected
count is ,03.

Prosedur Pelayanan * Adanya perhatian yang ditentukan faktor-faktor st

rategis

Crosstab
Count

Adanya perhatian yang ditentukan faktor-faktor strategis

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 0 1 0 0 1
2 0 2 1 3 0 6
3 0 0 2 1 1 4
4 0 0 5 2 2 9
5 1 1 4 4 2 12
Total 1 3 13 10 5 32
 Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 11.986a 16 .745
Likelihood Ratio 13.331 16 .648
Linear-by-Linear Association .235 1 .628
N of Valid Cases 32
a. 25 cells (100,0%) have expected count less than 5. The minimum expected
count is ,03.

Prosedur Pelayanan * Adanya tolak ukur pelaksanaan dan tujuan yang i

ngin dicapai.

Crosstab
Count

Adanya tolak ukur pelaksanaan dan tujuan yang ingin dicapai.

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 0 1 0 0 1
2 0 0 4 1 1 6
3 0 0 3 1 0 4
4 0 1 4 3 1 9
5 2 4 5 0 1 12
Total 2 5 17 5 3 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 13.902a 16 .606
Likelihood Ratio 17.467 16 .356
Linear-by-Linear Association 3.450 1 .063
N of Valid Cases 32
a. 24 cells (96,0%) have expected count less than 5. The minimum expected
count is ,06.

Prosedur Pelayanan * Pengendalian sesuai dengan kebutuhan organisa

si
 Crosstab
Count

Pengendalian sesuai dengan kebutuhan organisasi

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 0 1 0 0 1
2 0 4 1 0 1 6
3 0 0 4 0 0 4
4 2 1 5 0 1 9
5 1 4 4 2 1 12
Total 3 9 15 2 3 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 17.225a 16 .371
Likelihood Ratio 19.281 16 .254
Linear-by-Linear Association .004 1 .948
N of Valid Cases 32
a. 24 cells (96,0%) have expected count less than 5. The minimum expected
count is ,06.

Prosedur Pelayanan * Pengendalian sesuai dengan kebutuhan Kepala

Crosstab
Count

Pengendalian sesuai dengan kebutuhan Kepala

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 0 1 0 0 1
2 1 0 3 2 0 6
3 0 0 1 2 1 4
4 0 3 4 1 1 9
5 1 1 4 3 3 12
Total 2 4 13 8 5 32

Chi-Square Tests

Asymp. Sig. (2-

Value df sided)
Pearson Chi-Square
12.316a 16 .722

Likelihood Ratio
14.203 16 .584

Linear-by-Linear Association
.311 1 .577

N of Valid Cases
32

a. 25 cells (100,0%) have expected count less than 5. The minimum expected
count is ,06.
Prosedur Pelayanan * Bawahan berperan aktif dalam pelaksanaan renca
na

Crosstab
Count

Bawahan berperan aktif dalam pelaksanaan rencana

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 0 0 1 0 1
2 1 2 3 0 0 6
3 0 0 3 1 0 4
4 0 4 4 1 0 9
5 0 3 5 2 2 12
Total 1 9 15 5 2 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 17.106a 16 .379
Likelihood Ratio 16.737 16 .403
Linear-by-Linear Association 1.087 1 .297
N of Valid Cases 32
a. 24 cells (96,0%) have expected count less than 5. The minimum expected
count is ,03.

Prosedur Pelayanan * Kepala memberikan perhatian kepada setiap pega

wai

Crosstab
Count

Kepala memberikan perhatian kepada setiap pegawai

2 3 4 5 Total
Prosedur Pelayanan 1 0 1 0 0 1
2 1 4 1 0 6
3 1 0 2 1 4
4 1 5 2 1 9
5 1 7 2 2 12
Total 4 17 7 4 32
 Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 7.150a 12 .848
Likelihood Ratio 9.793 12 .634
Linear-by-Linear Association .546 1 .460
N of Valid Cases 32
a. 19 cells (95,0%) have expected count less than 5. The minimum expected
count is ,13.

Prosedur Pelayanan * Kepala ikut melaksanakan rencana

Crosstab
Count

Kepala ikut melaksanakan rencana

2 3 4 5 Total
Prosedur Pelayanan 1 0 1 0 0 1
2 1 4 1 0 6
3 0 3 1 0 4
4 1 6 1 1 9
5 2 7 2 1 12
Total 4 21 5 2 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 2.844a 12 .997
Likelihood Ratio 4.172 12 .980
Linear-by-Linear Association .177 1 .674
N of Valid Cases 32
a. 18 cells (90,0%) have expected count less than 5. The minimum expected
count is ,06.

Prosedur Pelayanan * Kepala menempatkan pegawai sesuai dengan kea

hliannya
 Crosstab
Count

Kepala menempatkan pegawai sesuai dengan keahliannya

2 3 4 5 Total
Prosedur Pelayanan 1 0 1 0 0 1
2 0 3 3 0 6
3 1 0 1 2 4
4 1 3 3 2 9
5 1 4 6 1 12
Total 3 11 13 5 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 10.733a 12 .552
Likelihood Ratio 12.403 12 .414
Linear-by-Linear Association .053 1 .819
N of Valid Cases 32
a. 20 cells (100,0%) have expected count less than 5. The minimum expected
count is ,09.

Prosedur Pelayanan * Adanya struktur organisasi

Crosstab
Count

Adanya struktur organisasi

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 0 1 0 0 1
2 0 0 6 0 0 6
3 0 0 2 2 0 4
4 1 0 6 1 1 9
5 0 1 10 1 0 12
Total 1 1 25 4 1 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 13.360a 16 .646
Likelihood Ratio 12.593 16 .702
Linear-by-Linear Association .093 1 .761
N of Valid Cases 32
a. 23 cells (92,0%) have expected count less than 5. The minimum expected
count is ,03.
Prosedur Pelayanan * Kepala memastikan perencanaan berjalan dengan
baik

Crosstab
Count

Kepala memastikan perencanaan berjalan dengan baik

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 0 1 0 0 1
2 1 2 0 1 2 6
3 0 1 0 0 3 4
4 1 0 1 2 5 9
5 2 2 1 4 3 12
Total 4 5 3 7 13 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 18.382a 16 .302
Likelihood Ratio 16.551 16 .415
Linear-by-Linear Association .018 1 .892
N of Valid Cases 32
a. 25 cells (100,0%) have expected count less than 5. The minimum expected
count is ,09.

Prosedur Pelayanan * Kepala menyusun rencana dengan baik

 Crosstab
Count

Kepala menyusun rencana dengan baik

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 0 0 1 0 1
2 0 1 0 4 1 6
3 0 0 0 2 2 4
4 2 0 0 5 2 9
5 0 2 3 3 4 12
Total 2 3 3 15 9 32

Chi-Square Tests

Asymp. Sig. (2-

Value df sided)
Pearson Chi-Square
16.395a 16 .426

Likelihood Ratio
18.602 16 .290

Linear-by-Linear Association
.297 1 .586

N of Valid Cases
32

a. 24 cells (96,0%) have expected count less than 5. The minimum expected
count is ,06.

Prosedur Pelayanan * Kepala menilai langsung cara kerja pegawai.

Crosstab
Count

Kepala menilai langsung cara kerja pegawai.

1 2 3 4 5 Total
Prosedur Pelayanan 1 1 0 0 0 0 1
2 1 0 0 4 1 6
3 0 0 1 3 0 4
4 0 1 2 3 3 9
5 4 1 2 0 5 12
Total 6 2 5 10 9 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 21.511a 16 .160
Likelihood Ratio 27.653 16 .035
Linear-by-Linear Association .009 1 .926
N of Valid Cases 32
a. 25 cells (100,0%) have expected count less than 5. The minimum expected
count is ,06.
 Prosedur Pelayanan * Kepala mengusahakan adanya bawahan yang ber
kualitas baik

Crosstab
Count

Kepala mengusahakan adanya bawahan yang berkualitas baik

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 0 0 0 1 1
2 0 1 1 2 2 6
3 0 1 1 1 1 4
4 0 2 1 2 4 9
5 2 2 2 2 4 12
Total 2 6 5 7 12 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 6.368a 16 .984
Likelihood Ratio 7.141 16 .970
Linear-by-Linear Association 1.046 1 .306
N of Valid Cases 32
a. 25 cells (100,0%) have expected count less than 5. The minimum expected
count is ,06.

Prosedur Pelayanan * Kepala melakukan pencegahan penyimpangan pa

da masa yang akan datang

Crosstab
Count

Kepala melakukan pencegahan penyimpangan pada masa yang akan datang

1 2 3 4 5 Total
Prosedur 1 0 1 0 0 0 1
Pelayana
2 0 4 0 1 1 6
n
3 1 2 0 1 0 4
4 1 2 1 1 4 9
5 0 2 3 2 5 12
Total 2 11 4 5 10 32
 Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 14.905a 16 .532
Likelihood Ratio 17.222 16 .371
Linear-by-Linear Association 4.372 1 .037
N of Valid Cases 32
a. 25 cells (100,0%) have expected count less than 5. The minimum expected
count is ,06.

Prosedur Pelayanan * Kepala melakukan pencegahan penyimpangan ya

ng akan terjadi saat ini.

Crosstab
Count

Kepala melakukan pencegahan penyimpangan yang akan terjadi saat ini.

2 3 4 5 Total
Prosedur Pelayanan 1 0 0 0 1 1
2 1 1 3 1 6
3 1 2 0 1 4
4 2 0 3 4 9
5 2 1 4 5 12
Total 6 4 10 12 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 10.711a 12 .554
Likelihood Ratio 11.523 12 .485
Linear-by-Linear Association .161 1 .688
N of Valid Cases 32
a. 20 cells (100,0%) have expected count less than 5. The minimum expected
count is ,13.

Prosedur Pelayanan * Kepala bertanggung jawab atas semua hasil pelak

sanaan
 Crosstab
Count

Kepala bertanggung jawab atas semua hasil pelaksanaan

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 1 0 0 0 1
2 0 2 0 3 1 6
3 0 0 2 2 0 4
4 1 0 0 2 6 9
5 1 1 1 5 4 12
Total 2 4 3 12 11 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 26.074a 16 .053
Likelihood Ratio 23.550 16 .100
Linear-by-Linear Association 1.591 1 .207
N of Valid Cases 32
a. 25 cells (100,0%) have expected count less than 5. The minimum expected
count is ,06.

Prosedur Pelayanan * Kepala bertanggung jawab terhadap pelaksanaan

rencana

Crosstab
Count

Kepala bertanggung jawab terhadap pelaksanaan rencana

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 0 0 0 1 1
2 1 1 1 1 2 6
3 0 1 2 1 0 4
4 0 1 1 1 6 9
5 0 2 1 5 4 12
Total 1 5 5 8 13 32
 Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 15.231a 16 .508
Likelihood Ratio 14.883 16 .533
Linear-by-Linear Association .674 1 .412
N of Valid Cases 32
a. 25 cells (100,0%) have expected count less than 5. The minimum expected
count is ,03.

Prosedur Pelayanan * Kepala memastikan semua sesuai dengan tujuan

Crosstab
Count

Kepala memastikan semua sesuai dengan tujuan

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 0 1 0 0 1
2 0 0 3 1 2 6
3 0 2 0 2 0 4
4 1 1 0 3 4 9
5 2 2 1 3 4 12
Total 3 5 5 9 10 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 20.978a 16 .179
Likelihood Ratio 21.464 16 .161
Linear-by-Linear Association .013 1 .909
N of Valid Cases 32
a. 25 cells (100,0%) have expected count less than 5. The minimum expected
count is ,09.

Prosedur Pelayanan * Kepala menghindari penyimpangan dari perencan

aan
 Crosstab
Count

Kepala menghindari penyimpangan dari perencanaan

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 0 0 0 1 1
2 0 0 2 2 2 6
3 0 2 0 1 1 4
4 1 1 2 1 4 9
5 1 1 2 5 3 12
Total 2 4 6 9 11 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 12.361a 16 .719
Likelihood Ratio 12.772 16 .689
Linear-by-Linear Association .480 1 .488
N of Valid Cases 32
a. 25 cells (100,0%) have expected count less than 5. The minimum expected
count is ,06.

Prosedur Pelayanan * Kepala mengadakan perbaikan (koresi)

Crosstab
Count

Kepala mengadakan perbaikan (koresi)

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 0 1 0 0 1
2 2 0 0 1 3 6
3 0 1 0 2 1 4
4 0 2 0 2 5 9
5 1 2 3 2 4 12
Total 3 5 4 7 13 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 19.894a 16 .225
Likelihood Ratio 19.324 16 .252
Linear-by-Linear Association .035 1 .851
N of Valid Cases 32
a. 25 cells (100,0%) have expected count less than 5. The minimum expected
count is ,09.
Prosedur Pelayanan * Kepala menetapkan tujuan yang ingin dicapai.

Crosstab
Count

Kepala menetapkan tujuan yang ingin dicapai.

1 2 3 4 5 Total
Prosedur Pelayanan 1 0 0 0 1 0 1
2 2 1 1 2 0 6
3 1 1 0 1 1 4
4 1 2 1 2 3 9
5 1 4 4 3 0 12
Total 5 8 6 9 4 32

Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
Pearson Chi-Square 13.543a 16 .633
Likelihood Ratio 14.975 16 .526
Linear-by-Linear Association .001 1 .981
N of Valid Cases 32
a. 25 cells (100,0%) have expected count less than 5. The minimum expected
count is ,13.