HASIL TABULASI DATA :

NAMA : FISTA F. KIPU

NIM : 17202111033
JUDUL :HUBUNGAN ANTARA KUALITAS PELAYANAN DOKTER, PERAWAT,
DAN TENAGA ADMINISTRASI DENGAN KEPUASAN PASIEN RAWAT
INAP DI RUMAH SAKIT ADVENT TAHUN 2018

Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

Kualitasdokter *
50 100.0% 0 0.0% 50 100.0%
kepuasanpasien
kualitasperawat *
50 100.0% 0 0.0% 50 100.0%
kepuasanpasien
kualitasadmin *
50 100.0% 0 0.0% 50 100.0%
kepuasanpasien

Crosstab

kepuasanpasien Total

ya tidak

Count 0 1 1

% within Kualitasdokter 0.0% 100.0% 100.0%

kurang baik
% within kepuasanpasien 0.0% 11.1% 2.0%

% of Total 0.0% 2.0% 2.0%

Count 3 0 3

% within Kualitasdokter 100.0% 0.0% 100.0%

cukup baik
% within kepuasanpasien 7.3% 0.0% 6.0%

% of Total 6.0% 0.0% 6.0%

Kualitasdokter
Count 23 5 28
% within Kualitasdokter 82.1% 17.9% 100.0%
baik
% within kepuasanpasien 56.1% 55.6% 56.0%

% of Total 46.0% 10.0% 56.0%

Count 15 3 18

% within Kualitasdokter 83.3% 16.7% 100.0%

sangat baik
% within kepuasanpasien 36.6% 33.3% 36.0%

% of Total 30.0% 6.0% 36.0%

Count 41 9 50
Total % within Kualitasdokter 82.0% 18.0% 100.0%

% within kepuasanpasien 100.0% 100.0% 100.0%

 % of Total 82.0% 18.0% 100.0%

Chi-Square Tests

Value df Asymp. Sig. (2-

sided)

Pearson Chi-Square 5.236a 3 .155

Likelihood Ratio 4.643 3 .200
Linear-by-Linear
.551 1 .458
Association
McNemar-Bowker Test . . .b
N of Valid Cases 50

a. 5 cells (62.5%) have expected count less than 5. The minimum

expected count is .18.
b. Computed only for a PxP table, where P must be greater than 1.

Symmetric Measures

Value Asymp. Std. Approx. Tb Approx. Sig.

Errora

Measure of Agreement Kappa .016 .016 2.156 .031

N of Valid Cases 50

a. Not assuming the null hypothesis.

b. Using the asymptotic standard error assuming the null hypothesis.

Risk Estimate

Value

Odds Ratio for

a
Kualitasdokter (kurang baik
/ cukup baik)

a. Risk Estimate statistics cannot be

computed. They are only computed for a
2*2 table without empty cells.
 Crosstab

kepuasanpasien Total

ya tidak

Count 0 4 4

% within kualitasperawat 0.0% 100.0% 100.0%

kurang baik
% within kepuasanpasien 0.0% 44.4% 8.0%

% of Total 0.0% 8.0% 8.0%

Count 9 4 13

% within kualitasperawat 69.2% 30.8% 100.0%

cukup baik
% within kepuasanpasien 22.0% 44.4% 26.0%

% of Total 18.0% 8.0% 26.0%

kualitasperawat
Count 26 0 26

% within kualitasperawat 100.0% 0.0% 100.0%

baik
% within kepuasanpasien 63.4% 0.0% 52.0%

% of Total 52.0% 0.0% 52.0%

Count 6 1 7

% within kualitasperawat 85.7% 14.3% 100.0%

sangat baik
% within kepuasanpasien 14.6% 11.1% 14.0%

% of Total 12.0% 2.0% 14.0%

Count 41 9 50

% within kualitasperawat 82.0% 18.0% 100.0%

Total
% within kepuasanpasien 100.0% 100.0% 100.0%

% of Total 82.0% 18.0% 100.0%

Chi-Square Tests

Value df Asymp. Sig. (2-

sided)

Pearson Chi-Square 5.236a 3 .155

Likelihood Ratio 4.643 3 .200
Linear-by-Linear
.551 1 .458
Association
McNemar-Bowker Test . . .b
N of Valid Cases 50
a. 5 cells (62.5%) have expected count less than 5. The minimum
expected count is .18.
b. Computed only for a PxP table, where P must be greater than 1.

Symmetric Measures

Value Asymp. Std. Approx. Tb Approx. Sig.

Errora

Measure of Agreement Kappa .016 .016 2.156 .031

N of Valid Cases 50

a. Not assuming the null hypothesis.

b. Using the asymptotic standard error assuming the null hypothesis.

Risk Estimate

Value

Odds Ratio for

a
Kualitasdokter (kurang baik
/ cukup baik)

a. Risk Estimate statistics cannot be

computed. They are only computed for a
2*2 table without empty cells.

Chi-Square Tests

Value df Asymp. Sig. (2-

sided)

Pearson Chi-Square 25.431a 3 .000

Likelihood Ratio 25.349 3 .000
Linear-by-Linear
14.883 1 .000
Association
McNemar-Bowker Test . . .b
N of Valid Cases 50

a. 5 cells (62.5%) have expected count less than 5. The minimum

expected count is .72.
b. Computed only for a PxP table, where P must be greater than 1.

Symmetric Measures

Value Asymp. Std. Approx. Tb Approx. Sig.

Errora
Measure of Agreement Kappa .067 .030 4.450 .000
N of Valid Cases 50

a. Not assuming the null hypothesis.

b. Using the asymptotic standard error assuming the null hypothesis.

Risk Estimate

Value

Odds Ratio for

a
kualitasperawat (kurang
baik / cukup baik)

a. Risk Estimate statistics cannot be

computed. They are only computed for a
2*2 table without empty cells.

Crosstab

kepuasanpasien Total

ya tidak

Count 1 8 9

% within kualitasadmin 11.1% 88.9% 100.0%

kurang baik
% within kepuasanpasien 2.4% 88.9% 18.0%

% of Total 2.0% 16.0% 18.0%

Count 16 1 17

% within kualitasadmin 94.1% 5.9% 100.0%

cukup baik
% within kepuasanpasien 39.0% 11.1% 34.0%

% of Total 32.0% 2.0% 34.0%

kualitasadmin
Count 22 0 22

% within kualitasadmin 100.0% 0.0% 100.0%

baik
% within kepuasanpasien 53.7% 0.0% 44.0%

% of Total 44.0% 0.0% 44.0%

Count 2 0 2

% within kualitasadmin 100.0% 0.0% 100.0%

sangat baik
% within kepuasanpasien 4.9% 0.0% 4.0%

% of Total 4.0% 0.0% 4.0%

Count 41 9 50

% within kualitasadmin 82.0% 18.0% 100.0%

Total
% within kepuasanpasien 100.0% 100.0% 100.0%
% of Total 82.0% 18.0% 100.0%
 Crosstab

kepuasanpasien Total

ya tidak

Count 0 4 4

% within kualitasperawat 0.0% 100.0% 100.0%

kurang baik
% within kepuasanpasien 0.0% 44.4% 8.0%

% of Total 0.0% 8.0% 8.0%

Count 9 4 13

% within kualitasperawat 69.2% 30.8% 100.0%

cukup baik
% within kepuasanpasien 22.0% 44.4% 26.0%

% of Total 18.0% 8.0% 26.0%

kualitasperawat
Count 26 0 26

% within kualitasperawat 100.0% 0.0% 100.0%

baik
% within kepuasanpasien 63.4% 0.0% 52.0%

% of Total 52.0% 0.0% 52.0%

Count 6 1 7

% within kualitasperawat 85.7% 14.3% 100.0%

sangat baik
% within kepuasanpasien 14.6% 11.1% 14.0%

% of Total 12.0% 2.0% 14.0%

Count 41 9 50

% within kualitasperawat 82.0% 18.0% 100.0%

Total
% within kepuasanpasien 100.0% 100.0% 100.0%

% of Total 82.0% 18.0% 100.0%

Chi-Square Tests

Value df Asymp. Sig. (2-

sided)

Pearson Chi-Square 5.236a 3 .155

Likelihood Ratio 4.643 3 .200
Linear-by-Linear
.551 1 .458
Association
McNemar-Bowker Test . . .b
N of Valid Cases 50

a. 5 cells (62.5%) have expected count less than 5. The minimum

expected count is .18.
b. Computed only for a PxP table, where P must be greater than 1.
 Symmetric Measures

Value Asymp. Std. Approx. Tb Approx. Sig.

Errora

Measure of Agreement Kappa .132 .038 6.113 .000

N of Valid Cases 50

a. Not assuming the null hypothesis.

b. Using the asymptotic standard error assuming the null hypothesis.

Risk Estimate

Value

Odds Ratio for

a
kualitasadmin (kurang baik /
cukup baik)

a. Risk Estimate statistics cannot be

computed. They are only computed for a
2*2 table without empty cells.