DAFTAR ISI

Halaman

HALAMAN SAMPUL................................................................................... i

HALAMAN JUDUL....................................................................................... ii

PERNYATAAN PERSETUJUAN................................................................. iii

LEMBAR PENGESAHAN............................................................................ iv

KATA PENGANTAR...................................................................................... v

DAFTAR ISI.................................................................................................... vi

BAB I PENDAHULUAN

1.1. Latar Belakang............................................................................. 1

1.2. Rumusan Masalah....................................................................... 6

1.3. Tujuan Penelitian......................................................................... 7

1.3.1. Tujuan Umum ........................................................................ 7

1.3.2. Tujuan Khusus ....................................................................... 7

1.4. Manfaat Penelitian........................................................................ 8

BAB II TINJAUAN PUSTAKA

2.1. Kepuasan Pasien ......................................................................... 10

2.1.1. Pengertian Pasien ................................................................ 10

2.1.2. Konsep Kepuasan Pasien ..................................................... 12

2.2. Pelayanan Kesehatan .................................................................. 18

2.2.1. Petugas Pelayanan Kesehatan.............................................. 18

2.2.2. Pelayanan Sarana ................................................................. 19

2.3. Faktor-faktor ............................................................................... 19

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 2.3.1. Umur .................................................................................... 19

2.3.2. Pendidikan ........................................................................... 20

2.3.3. Pekerjaan ............................................................................. 20

2.4. Asuransi Kesehatan ................................................................... 21

2.5. Penyakit Katasropik .................................................................... 23

2.6. Kerangka Teori ........................................................................... 26

BAB III KERANGKA KONSEP DAN HIPOTESIS

3.1. Kerangka Konsep ....................................................................... 27

3.2. Definisi Operasional ................................................................... 28

3.3. Hipotesa Penelitian ..................................................................... 31

BAB IV METODE PENELITIAN

4.1. Desain Penelitian ........................................................................ 32

4.2. Lokasi dan Waktu Penelitian ...................................................... 32

4.3. Populasi dan Sampel ................................................................... 32

4.4. Metode Pengumpulan Data ........................................................ 34

4.5. Instrumen Penelitian ................................................................... 35

4.6. Teknik Pengolahan Data ............................................................. 35

4.7. Analisa Data ............................................................................... 36

DAFTAR PUSTAKA

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