DAFTAR ISI

HALAMAN JUDUL............................................................................................................i

HALAMAN PENGESAHAN.............................................................................................ii

HALAMAN PERSETUJUAN...........................................................................................iii

KATA PENGANTAR........................................................................................................iv

DAFTAR ISI........................................................................................................................v

BAB I PENDAHULUAN ................................................................................................... 1

A. Latar Belakang ........................................................................................................... 1

B. Perumusan Masalah.................................................................................................... 4

C. Tujuan Penelitian........................................................................................................ 5

D. Manfaat Penelitian ..................................................................................................... 6

BAB II TINJAUAN PUSTAKA ........................................................................................ 9

A. Tinjauan Teori ............................................................................................................ 9

B. Kerangka Teori ....................................................................................................... ..27

C. Kerangka Konsep .................................................................................................... .28

BAB III METODE PENELITIAN .................................................................................. .29

A. Jenis Penelitian......................................................................................................... 29

B. Rancangan Penelitian ............................................................................................... 29

C. Populasi Penelitian ................................................................................................... 29

D. Sampel...................................................................................................................... 30

E. Tempat dan Waktu Penelitian................................................................................... 31

F. Variabel Penelitian.................................................................................................... 31

G. Devinisi Operasional.……………………………………………………………...31

H.Teknik Pengumpulan Data..……………………………………….………………..34

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 I. Instrumen Penelitian.…………………………………...…………………...............35

J. Rencana Jalannya Penelitian......................................................................................37

K. Analisa Data..............................................................................................................38

BAB IV HASIL DAN PEMBAHASAN

A. Gambaran Umum BPM Sri Marwanti.....................................................................40

B. Hasil Penelitian.........................................................................................................42

C. Pembahasan..............................................................................................................48

D. Kelemahan Penelitian...............................................................................................62

BAB V KESIMPULAN DAN SARAN

A. Kesimpulan...............................................................................................................63

B. Saran.........................................................................................................................64

DAFTAR PUSTAKA

LAMPIRAN

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