DAFTAR ISI

LEMBAR PERNYATAAN .................................................................................... i

KATA PENGANTAR ........................................................................................... ii
DAFTAR ISI ......................................................................................................... iii
BAB I PENDAHULUAN
1.1 Latar Belakang .............................................................................................1
1.2 Rumusan Masalah ........................................................................................2
1.3 Tujuan .........................................................................................................3
1.4 Manfaat ........................................................................................................3
1.5 Metode Penulisan .........................................................................................3
BAB II TINJAUAN TEORI
2.1 Definisi Mutu ...............................................................................................4
2.2 Indikator Klinik Keperawatan ....................................................................5
2.3 Penjaminan Mutu ........................................................................................7
2.4 Peningkatan Mutu Pelayanan Keperawatan ..............................................13
2.5 Indikator Klinik Keperawatan (Patient Safety) .........................................18
2.6 Bencmarking .............................................................................................31
2.7 TQM Kepuasan Layanan ...........................................................................38
2.8 Keselamatan Pasien (Patient Safety) .........................................................43
BAB III PEMBAHASAN KASUS
3.1 Langkah-Langkah Dalam Penilian Mutu Pada Keselamatan Pasien ........53
3.2 Upaya Untuk Meningkatkan Mutu Keperawatan Secara Komprehensif ..76
BAB IV PENUTUP
4.1 Simpulan ....................................................................................................79
4.2 Saran ..........................................................................................................79
DAFTAR PUSTAKA

iii