DAFTAR ISI

HALAMAN SAMPUL ......………………...……………………………… i

HALAMAN PERSETUJUAN .………………………………………….... ii

KATA PENGANTAR …………………………………………………… iii

DAFTAR ISI ..…………………………………………………….............. iv

DAFTAR TABEL ………………………………………………………… vi

DAFTAR GAMBAR ……………………………………………………… vii

I PENDAHULUAN......................................................................... 1

A. Latar Belakang ..................................................................... 1

B. Rumusan Masalah................................................................ 6

C. Tujuan Penelitian................................................................... 6

D. Manfaat Hasil Penelitian........................................................ 7

II TINJAUAN PUSTAKA................................................................ 8

A. Tinjauan Pustaka .................................................................. 8

1. Rumah Sakit...................................................................... 8

2. Kualitas Pelayanan............................................................ 11

3. Teknologi Informasi........................................................... 18

4. Kinerja Rumah Sakit ......................................................... 26

B. Penelitian terdahulu............................................................... 34

III KERANGKA KONSEPTUAL DAN HIPOTESIS PENELITIAN40

A. Kerangka Konseptual ........................................................... 40

B. Hipotesis ............................................................................... 41

iv
IV METODE PENELITIAN .............................................................. 44

A. Pendekatan Penelitian .......................................................... 44

B. Lokasi dan waktu Penelitian ................................................. 44

C. Jenis dan sumber data............................................................ 44

D. Metode Pengumpulan Data ................................................... 45

E. Populasi dan Sampel ............................................................. 47

F. Metode Analisis Data.............................................................. 48

G.Definisi operasional variabel................................................... 52

V PELAKSANAAN PENELITIAN .................................................. 56

A. Jadwal penelitian .................................................................... 56

B. Perkiraan biaya ..................................................................... 57

C. Sistematika Penulisan............................................................. 57

DAFTAR PUSTAKA ........................................................................... 59

v
 DAFTAR TABEL

Tabel Halaman

1 Jadwal Penelitian ……………………………..…………………..... 56

2 Rencana Biaya Kegiatan Penelitian …......................................... 57

vi
 DAFTAR GAMBAR

Gambar Hal.

2.1 Skema Kerangka Pemikiran........................................................... 41

vii