DAFTAR ISI

KATA PENGANTAR ...........................................................................................i

DAFTAR ISI………………...…………………………….……………………..ii
BAB I PENDAHULUAN......................................................................................1
1.1 Latar Belakang..........................................................................................1
1.2 Rumusan Masalah.......................................................................................2
1.3 Tujuan Makalah..........................................................................................2
BAB II PEMBAHASAN........................................................................................3
2.1 Pengertian Konsumen.................................................................................3
2.2 Dasar Hukum Perlindungan Konsumen...………………….….…………4
2.3 Perlindungan Konsumen….…………………………………......……….5
2.4 Tujuan dan Asas Perlindungan Konsumen…...……………………...…..7
2.5 Prinsip-Prinsip Perlindungan Konsumen………………………………...9
2.6 Hak dan Kewajiban Konsumen……….……….……………………..…10
2.7 Hak dan Kewajiban Produsen ….……….….…………………………..11
2.8 Sengketa Konsumen…………………..…………………………..…….12
2.9 Sanksi Bagi Pelanggar Perlindungan Konsumen………...….……….….13
BAB III PENUTUP…………………...………………………………………...16
3.1 Kesimpulan…….………………………………………………………..16
3.2Saran……………...……………………………………………………...16
DAFTAR PUSTAKA………..……………………………….…………………17

ii