1 2 3 4 5
Average number of customer arriving per shift 150 150 150 150 150
Average time each cutomer waits (minutes) 30 25 20 15 10
Total customer minutes lost per customer 4500 3750 3000 2250 1500
Estimated cost per minutes of idle costumer Rp Rp
time 50,000 Rp 50,000 Rp 50,000 Rp 50,000 50,000
Value of customer's lost time or waiting time Rp 225,000,000 Rp 187,500,000 Rp 150,000,000 Rp 112,500,000 Rp 75,000,000
Rp
IKEA worker salary 4,500,000 Rp 9,000,000 Rp 13,500,000 Rp 18,000,000 Rp 22,500,000
Rp Rp
Total expected cost 229,500,000 Rp 196,500,000 Rp 163,500,000 Rp 130,500,000 97,500,000

Pada perhitungan di atas dapat dilihat bahwa IKEA akan optimal jika terdapat 5 karyawan pada setiap shiftnya agar dapat melayani
customer dengan expected total cost yang paling rendah.